Pacific Palms Resort

4 stars
View map of One Industry Hills Parkway, City of Industry, CA 91744

Hotel Overview

Reviewer score
4.0
out of 5
106 reviews
Beautiful resort with amazing views!

It was a very pleasant stay at this hotel. My fiancé and I were thrilled to have stayed in this... See full review

  • Lucrecia E.
  • Mar 13, 2015
Best Deal, amazing staff service, and a beautiful view

We booked this room last minute. Entered the lobby and it was an amazing enviroment to have... See full review

  • Jeanie in her 20's
  • Aug 18, 2014

As L.A.'s only destination hotel for both business and leisure travelers, this oasis offers amenities that ensure no guest is disappointed. World-class golf courses, an in-house luxury spa, a hilltop pool and high-tech fitness center offer plenty of recreation, and the resort's elegant restaurants serve up top-quality dining. Rooms offer plush amenities, while the state-of-the-art meeting rooms and ergonomic work stations turn the busiest workdays into sheer pleasure.

General
  • Shuttle service available to and from all area airports
  • Ontario International Airport (25 mi/40 km)
  • Long Beach Airport (28 mi/45 km)
  • John Wayne Airport (34 mi/55 km)
  • Los Angeles International Airport (37 mi/60 km)
Location

A half-hour east of downtown Los Angeles, the Pacific Palms Resort offers relaxing seclusion while staying accessible from all major freeways and airports in the region. Perched on a hilltop, the resort looks out on the San Gabriel Mountains and the scenic valley.

Dining
  • Downtown Los Angeles (25 mi/40 km)
  • Disneyland (25 mi/40 km)
  • Knott's Berry Farm (26 mi/42 km)
  • Universal Studios Hollywood Theme Park (31 mi/50 km)
  • Palm Springs, CA (94 mi/150 km)
Rooms

The resort's 292 oversized rooms feature floor-to-ceiling windows and private balconies with spectacular views of the surrounding San Gabriel Mountains, the lush grounds and exquisitely landscaped golf courses. All guests enjoy plush bedding, complimentary Wi-Fi, granite bathroom countertops, signature bath products and completely ergonomic workstations. Facilities include six luxury suites and two presidential suites.

Property features

Exclusive oasis overlooking the San Gabriels a half-hour from L.A.

Highlights
  • Two championship-level 18-hole golf courses
  • Excellent in-house dining and lounge options
  • Luxurious spa offering traditional and Asian-style treatments
Nearby attractions
  • Business center
  • 45,000 square feet of meeting space
  • 28 meeting and breakout rooms
  • On-site conference and event specialists
Business
  • Business center
  • 45,000 square feet of meeting space
  • 28 meeting and breakout rooms
  • On-site conference and event specialists
Transportation
  • Two championship-level 18-hole golf courses
  • Excellent in-house dining and lounge options
  • Luxurious spa offering traditional and Asian-style treatments

Pacific Palms Resort Rooms

Deluxe
Deluxe room features separate private workstations with ergonomic chairs, internet connectivity, complimentary wireless access, brand named appliances and oversized TV's, electronic minibars, signature products, blow dryer and iron associates, robes for each guest, USA Today each morning.

Amenities

  • WiFi
  • Free parking
  • Pool
General
Concierge
Pet friendly
Activities
Pool
Fitness Center
Spa
Dining
Restaurant
Room service
Services
Business center
Conference facilities
Internet
WiFi
Parking
Free parking
Accessibility
Accessible Rooms/Facilities

Hotel Map

34.0199 -117.9273
Area served
* Pomona * Disneyland * Pasadena * Downtown Los Angeles * Santa Monica
Nearby airports
* Los Alamitos AAF (SLI) * Long Beach/Daugherty Field (LGB) * Ontario INTL (ONT) * El Monte (EMT) * Fullerton MUNI (FUL) * Brackett Field (POC)
Area description
The Pacific Palms Resort is located 35 miles from the Los Angeles International Airport. Strategically located and beautifully presented, this resort is your ideal vacation destination. The resort is within a comfortable driving distance of the Newport Beach, Disneyland, Anaheim Pond and Knotts Berry Farm. Also convenient to the hotel are attractions including the Los Angeles Zoo, Universal Studios, Long Beach Aquarium and Dodger Stadium. Within a short walking distance from the Foot Hill Transit stop, the hotel puts you right where you want to be.

Dining

Cima
This four-star restaurant offers Pacific Fusion cuisine, open for breakfast, lunch, and dinner. Enjoy stunning mountain views.
Red
Sitting high on a glorious hilltop, overlooking the San Gabriel Mountains, you’ll find the area’s hottest new restaurant and coolest bar. This is an upscale dining experience where only the finest steaks, freshest seafood and stunning cocktails are served. RED is perfect for power lunches or passionate evenings. Here you can dine inside or lakeside. Enjoy a Kobe burger and microbrew following a round on one of Pacific Palms’ legendary golf courses… or lounge under the stars warmed by our impressive stone fire pit. For those looking for something special—it’s time to paint the town RED.

Meeting facilities

Meeting Info
We understand that a meeting is an investment. At Pacific Palms, your meeting package will be customized to fit your team's goals - to ensure that you get a return on your investment. Our broad range of meeting services has been epanded in order to anticipate the needs of your team. Our complete facilities include 45,000 square feet of flexible, indoor meeting space and a 12,700 square foot general session room with retracting crystal chandeliers and hydraulic stage. A complete in-house audio and visual department and a high-tech business center is available throughout your conference as needs arise. Each meeting room is equipped with: High-speed Internet connectivity, Multiple power outlets, A drop screen, Eight-hour ergonomic chairs & conference tables, Tackable wall surfaces and non-glare lighting. Complimentary parking is provided. Pacific Palms features a heliport for direct helicopter service.

Hotel Policies

Check-in:
3:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (106)

Ratings and reviews for Pacific Palms Resort

Overall score

4 / 5
5.01.0
106 out of 106
Amenities:
4.2
Cleanliness:
4.4
Hotel staff:
4.2
Comfort:
4.1
Location:
4
Value:
4

88% would recommend to a friend.

Sort by:
Review of Pacific Palms Resort

Reviewer score

5
5.01.0
Picky Fan
Family
Dallas Texas
Nov 11, 2013

Great 3 day vacation

We love the Pacific Palms Resort! We have been staying there over and over for the last 6 years . We love the view of the rooms and the environment in the hotel is always alive and energetic! Staff was awesome the décor is awesome the rooms have always been perfect for our needs and modern. The only complaint for me is the bathtubs they are kind of updated maybe the entire bathroom. Also could use extra pillows on the bed.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
4
Comfort:
5
Location:
3
Value:
5
Trip purpose:

Family

Review of Pacific Palms Resort

Reviewer score

5
5.01.0
NYE Time
Couples
Arcadia, CA
Jan 2, 2011

Couldn't have asked for more!

Have to say very nice view. All the requests i had made from the travel site i used were available. The Staff from front desk to room service were very friendly ..5 stars in my opinion. will definitely consider visiting next NYE or any other special occasions!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Couples

Review of Pacific Palms Resort

Reviewer score

5
5.01.0
Anonymous
Couples
San Jose, CA
Oct 20, 2009

Good as always

Stayed here several times and still is great.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
4
Value:
4
Trip purpose:

Couples

Review of Pacific Palms Resort

Reviewer score

5
5.01.0
Anonymous
Couples
Clarkston
Jun 21, 2008

Wonderful resort

My husband and I stayed here during the week while we were visiting family. If you're not here on business it's a wonderful place to relax and unwind - the views of the grounds and golf course from the room are fantastic and it is quiet and private. The people were friendly and helpful. The gift shop was nice and had a good selection of nice gift items. The only critique would be the valet staff. In addition to handling the parking they are responsible for the send-out dry cleaning. They were unorganized and when our items were a day late and we contacted them they were slow to respond. They were also slow to bring up cars. Maybe just short staffed in that area. Otherwise, it was just wonderful! The room was nice, large and great view. Everyone friendly. The pool area is nice and has some shaded areas. We will definately go back again!!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
4
Value:
5
Trip purpose:

Couples

Review of Pacific Palms Resort

Reviewer score

5
5.01.0
Anonymous
Business
USA
Jun 16, 2008

Excellent Customer Service

The Pacific Palms Hotel was very customer oriented. I am a coffee drinker so decided to leave a note asking for housekeeping to leave 2 packs of coffee for every morning I was there. It was every day when I returned. Removed the water from the fridge of goodies, put coffeemate in its place, so every morning it charged the water, when I told them what I did they removed the charges. The best one, my room overlooked the pool/bar/firepit, there was a loud party going on downstairs, explained to them that I had a test in the morning, within 5 mins there was a bellman at my door assissting me to another smoking room. My stay was wonderful. You have to experience the spa. Everywhere I went in the hotel, was all about me and my comfort.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Sightseeing tip: Short drive from hotel

20 mins to knotts berry farm and 30 min to huntington beach.

Review of Pacific Palms Resort

Reviewer score

5
5.01.0
Anonymous
Business
USA
Jul 26, 2008

Very clean, beautiful golf course

The Pacific Palms was a respite for us from the very busy LA scene. The golf course was beautiful although we didn't use it. The pool and hot tub came in handy. The grounds were well manicured, the staff was helpful, and housekeeping never missed a beat. The hotel hosted a couple of wedding/engagement parties while we were there. It was nice to see everyone dressed up. Very quiet at night, got great zzzs.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: Short drive from hotel

Coffee shop close by.

Review of Pacific Palms Resort

Reviewer score

5
5.01.0
Anonymous
Family
USA
Sep 7, 2008

Great Getaway

The Pacific Palms is a nice place for a getaway. Each room has a view. One side of the room is all windows/glass from the ceiling to the floor, that makes the room much bigger and much more nicer. If you like to see the stars and the sky at night, just leave your shutters open. I like the way they clean their rooms specially the bathrooms were cleaned really good every time. The staff were very friendly and very accommodating at all times. I will definitely recommend this hotel to anyone.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Family

Dining tip: Short drive from hotel

There's a lot of different restaurant around the area, you just have to drive a little.

Review of Pacific Palms Resort

Reviewer score

5
5.01.0
Anonymous
Single
USA
Sep 9, 2007

Very grateful that they allowed dogs to stay!!!

The room at the Pacific Palm was very comfortable with a beautiful view! The grounds were very nice as well. The thing that impressed me the most was that they were pet friendly. I was competing at an agility trial close by so it made it very accomodating to be able to bring my dog along!! I would definitely stay there again!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
4
Trip purpose:

Single

Sightseeing tip: Short drive from hotel

Perfect place to stay if you're going to any events at the Industry Hills Expo Center

Review of Pacific Palms Resort

Reviewer score

5
5.01.0
Anonymous
Couples
Whittier, Ca
Sep 7, 2009

Perfect

I loved it. We were able to relax and stay in a nice hotel.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Couples

Dining tip: Short drive from hotel

Benihanas

Review of Pacific Palms Resort

Reviewer score

5
5.01.0
Anonymous
Business
Fontana, CA
Nov 26, 2010

Great luxury hotel at modest price

The room is big and clean with very comfortable bed. Great view of the golf course and San Gabriel Valley.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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