All employees were wonderful. Great customer service at front desk, valet and bell hops, quick service and very pleasant to deal with. We stayed three nights and the first and last day we didn't have shampoo or wash cloths. Also our trash was
not removed. The room wasn't equipped with a refrigerator or microwave, which I thought at this level would be a given. Also NO INTERNET without paying. The "cheap" hotels we stayed in on the way all provided this at no charge. . . was a little disppointed in that. The beds were WONDERFUL!!!!!
We enjoyed our stay. Staff was very friendly and professional. Had a problem with bathroom but it got fixed right away once I alerted the staff. We went to Universal Studios. The hotel location was very close and they provided complimentary
shuttle to and from Universal Studios. It was great. Will stay there again.
We stayed the night to avoid driving back home from a long night at universal Studios Horror Nights. The front desk folks were friendly, helpful and receptive to our needs. Although we checked in at 4pm, the valet person was no where in sight
and the 'Grill' wasn't open. That would have made our stay PERFECT! We do a lot of traveling, both for fun and for pleasure, and this is by far one of the nicer places we've stayed at.
We normally love Marriott hotels, but this wasn't typical. On the last night of our stay, our room was filled with an obnoxious odor reminiscent of acetone. The hotel amenities were limited; the restaurant actually served too much food. No one
could finish those portions!
We selected this hotel for a 2 night stay because of it's proximity to Universal Studios and we were very happy with how clean and quiet the rooms were and how very comfortable the beds were. It was also nice to have Denny's right across the
street for breakfast and dinner. One suggestion--although they were not rude, the hotel staff should smile and make you feel welcome. It felt more like they were "just doing their job". Would have made our stay a 5 instead of a 4.
Our best trip so far.
We loved the hotel.It is a perfect location for our trip.
It is just across the street from the BOB HOPE BURBANK
AIRPORT.Across the street from the hotel is a plaza
with STARBUCK COFFEE shop,Denny's,etc., & a TACO REST.
is open 24hrs.We were there to attend a family wedding. The church & reception place is just 10min.
drive from the hotel.Grocery store, gas station,
drug store, hospital are few minutes drive.
WE would have loved a microwave or toaster oven in the room, although we did ok without.
The staff were very helpful, pleasant & accommodating.
It was a wonderful 1 week stay.
We would love to go back to Burbank& stay in the same MARRIOTT HOTEL again.
The hotel has recently been renovated, so the hotel looks great. Only problem was that the room was not very clean, the comforter had a blood stain on it and the bathroom had hair from someone else. When I first checked in, the front desk clerk
was not in the best of moods and not very friendly at all!