my disappointment of our stay this weekend at the Red Agave Lodge. When we first checked in we were... See full review
Aug 11, 2014
We couldn't find a word more fitting than unique to describe the experience you will have at Red Agave Resort. Situated at the base of Sedona's captivating red rocks the resort offers fully furnished loft chalets, studio suites with kitchenettes, a swimming pool, two spas, fire pit, grills, and access to world-class hiking and biking right outside your front door. If you are traveling with a pet please let us know since all of our rooms are not pet friendly There is a pet cleaning fee due at check-in.
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Terms and conditions
Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.
The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz
my disappointment of our stay this weekend at the Red Agave Lodge. When we first checked in we were told up please clean up after ourselves; meaning empty all of the trash from our room as well as clean all dishes we use. I did not understand that
this was a bit more of a "long term" or "family condo" style stay. Very disappointed. Once we entered our bed, we noticed that the sheets smelled as if they were "soured"; calling the front desk late into the evening, we had no answer. We ended up taking the sheets off the bed and covering the bed and pillows with towels. The smell was nauseating. There was very minimum accommodation on site. I felt for $150plus dollars a night, we would have had a much nicer of a room, location and also much better customer service. When we checked out early this morning the front office clerk did not seem to express concerns. I stated the issue with the bedding and she simply stated "oh". Very upsetting and frustrating. I am not usually one to complain about "small mishaps" however I feel that this is something that should be addressed. I'm not stating it's okay for a company to slack on overall appearances and customer service. However for the value of this room I felt we were completely ripped off. I would not recommend this hotel to anyone for any reason beyond a great view. There was nothing else positive about this location.
Thank you for your time,