Los Abrigados Resort and Spa

We got a free room upgrade just by talking to the front desk, and the concierge was able to recommend great restaurants which she always had coupons for.

Great location!! Good food at the restaurant. I had a suite with a full kitchen. Clean, comfortable, and spacious. I have stayed there before and will go back again.

We enjoyed our room, even though it could use some updating; however the bed was comfortable and room was great for relaxing!

We stayed the weekend...was comfortable and relaxed lots to do around the resort...even if you don't have time share...they may try to get you to go to timeshare meeting...I said NO immediatley!

The staff was friendly and helpful. The room however had its' shortfalls. You could hear water running in rooms next to us and above us. The Plumbing noise was worse than a cheap to average motel. The coffee maker needing cleaning. The sleeper sofa in the sitting room was very uncomfortable. The 2 TV's were older models. You would have expected to get flat screen TV's in an upscale hotel resort. The channel selection was limited to basic cable with no premium channels. The bed was very comfortable, and the room in general seemed to be clean. The kitchenette was a nice feature too. This resort is within walking distance of the main street shopettes, and is only a few miles from Highway 89A shops and rock formation destinations on the outskirts of town.

I expected a higher degree of customer service and assistance. l arrived late at night after traveling the roads for several hours and was given the wrong room: one king size bed, after confirming two double beds on two separate occasions. The staff operating the front desk was unhelpful. I was told there was nothing they could do and that notes would put in the file to be addressed the following morning. The following morning, new staff, no notes and no assistance offered again: simply told nothing they can do, come back later that afternoon. I was told notes would be put in the file again. Simultaneously a daughter was trying to resolve a handicap accessible room that was booked and confirmed for her mother. They were told the same thing, nothing they could do the hotel is often over booked. Later that afternoon I went to the front desk, new staff again and no notes in the file. This time the issue was resolved. The electrical outlets did not work in many rooms. The shower was not strong. There were no menus in the room for any of the restaurants that provided room service. The hotel did offer great security and was decorated beautifully for Christmas. Room service was fast. The hotel was centrally located and it was very easy to access popular spots.

Everything was perfect except maid service. We arrived late Friday night. There wasn't any maid service Sat., they didn't clean our room. Finally at 4:00 on Sat. I called for robes and clean towels, which were delivered promptly. Everything else was great with the exception of sleeping next door to a very noisy ice maker. The Spa personal were very good, pricey but worth it.

This resort was in a perfect location close to shopping and downtown, plus close to the vortex locations. As it was the Thanksgiving/Christmas holiday time, a beautiful light display was set up and a horse drawn wagon available to ride around to see the displays. Staff was extremely friendly. I will actually choose to stay here rather than any other location because of our experience. Spa was also a definite plus!!!

Hotel staff professional a courteous. Grounds are beautiful.

Roomy, clean, nice. Room cleaning only happens 2x per week -- mildly disappointing, though having a kitchenette a good thing