Zona Hotel & Suites Scottsdale

The property has something for everyone! Their are 4 pools many different rooms types,quiet, clean and in a great location. Great service..... my family will return!

I stayed at the Xona as it is conveniently located to my conference. First impression was like any good hotel. Free parking was nice. I was given a room on the bottom floor. First off, the threshold was about 5 inches higher than the floor. So I can see that it can be dangerous getting out of the room late at night if you're not aware of it. There is a nice flat screen TV, but it lacked a remote. I noticed that every 15-30 minutes, someone flushes the toilet in the building and the pipes so happen to be in the walls of my room. So it gets pretty annoying after a while. Then in the evening, I could hear someone stomping and running upstairs late into midnight and started again at 5am. I couldn't get a good night sleep. It happened again the next night, and I had to call the front desk to call security. The elephants upstairs stopped for a little while, then it started again. The room was adjacent to the pool also, and it is very very noisy. Walls, and ceiling are paper thin. Beds were hard as a rock. I seriously considered sleeping in my car. Then when I checked out, the front desk said I had a charge at their restaurant! I have never dined there nor do I know where it is. I denied it, but they told me "you are (my name) and you stayed in room ****, It is your charge." I asked them when was the charge. They couldn't tell me when. They say they couldn't take it off my account, but they will look into it. What the??!!! I will dispute the charges with my credit card company. If you still decide you want to stay there, ask for a room on the top floor away from the bar or pool. And make sure to tell them that you will not bill anything to you room.

Checked in late, they didn't save me a room with a king size bed as I requested. The room they gave me was tiny. It had two double beds in a room about 3/4 of a regular hotel room (tight quarters). The bathroom was old and in desparate need of updating from floor to ceiling. I would have been more comfortable in a nicer room at the Hampton Inn for half the price. Up side is the concierge was very helpful and shuttle service was useful.

We had a very nice time there. A great place for my husband and I to enjoy some alone time.

[...].The only negative was that the kitchen was very spaingly stocked with not enough silverware, pan to heat up leftovers in the oven, and a very old microwave that had no working variable temperature control.

Very nice friendly staff. Room was ok. Bed was ok, not great.

just a wonderful experiance

Basically adequate - even though I tried to check in at 4 PM my room was not ready and had to wait an hour. Though they did give me a drink coupon. The service in the bar was not great. Everything else was fine but the room was noisy - you can hear when your neighbors shower and walk around. However the room was clean and well kept otherwise. Also it was less than half the price of the Fairmont which is a 3 minute walk away.

The positives of this resort included comfortable beds, well kept pools and hot tubs, and an excellent location. The negatives included an over priced restaurant, no service given at their Happy Hour (at which there was a low turn out), and thin walls.

very nice restaurant and bar area alot of room to socialize on the patio rooms were very large and had a full kitchen