The Phoenician

We went for a night over 4th of July weekend and everything was great. We spent the entire day in the pool to beat the heat and it was great. The staff couldn't have been better. Well worth the money.

We had a wonderful experience at The Phoenician. The hotel staff was very service-oriented and friendly. The florist had a special bouquet arranged for me to give to my wife at the airport, the concierge made a very good restaurant recommendation, and the room service was very impressive. Food at the restaurant onsite, J&G Steakhouse, was phenomenal. What the room lacked (only a little) in it's impressiveness was made up for by the extensive resort grounds, which were beautifully designed and meticulously maintained. We would certainly stay here again.

Traveler: Usually stays in five star hotels. Frequents Ritz Carlton and Four Seasons. Phoenician: This is a 4 1/2 out of 5 star hotel. The location is right off Camelback mountain. Hotel includes multiple restaurants, SPA and golf course. The service is very good and the customer service is better then satisfaction. Downside to this hotel: The pools. Yes, pools. The pools are very well maintained and the service at the pool is very good. Two downsides. The pool is surrounded by Metal gates that open and close. The doors themselves are very heavy and seem to be a great item for children to play with. If you sit near any of these (which it is very hard not to) all you hear throughout the day are the doors clanging open and closed. The hotel could fix these if they actually put the doors at the other ends of the ramps and not near the patrons. The other downside of the pool is that the one true place that you can get full sun is where the cabana's are located. It is a little senseless to pay $150 for a cabana if multiple chairs are open..but it is one of the only ways to get full sun throughout the day. Downside #2: The SPA is outrageously priced. The price for a massage is greater then the Peninsula. The SPA is also a little dated. To be fair they are getting ready to renovate. Upsides: The outdoor spa here is great. The outdoor service is great and the location could not be better. You are able to walk right out and get to Camelback. The hike is great and challenging and can be done multiple times during your trip. Upside #2: Upstairs outdoor bars with fire pits and patios. The service in this area is exceptional and the staff is very friendly. We will be back but maybe not for the lower pool area and SPA.

The Phoenician, the resort itself is absolutely beautiful! The staffs are very pleasant and nice, they responded to our needs immediately! We got a suite with a balcony, which overlooked the golf course and a mountain very! The weather was perfect, because we were able to have our coffee on the balcony. Definitely will return to this resort!!!

We used the pool and one of the restaurants. [...]5 Star hotel was somewhat lacking. Low quality towels. They were very rough and had several pulls.

Grounds, pool, hotel are beautiful. Service is superb and attentive without hovering. Concierge staff is excellent from arranging reservations in and out of hotel to recommending hikes--very accommodating and personalble.

A great experience from beginning to end. Very friendly service and staff. Amenities are super. In the areas where the rooms are, it is quiet and restful. I especially like the little seating areas sprinkled about where one can have a private conversation--I even conducted a one hour business meeting in one such area. The health club is more than adequate We enjoyed just walking about the property as the grounds are well landscaped and nicely laid out. Used the Business Center and that was an excellent experience. Needed something printed from my laptop and that was easily done.

Excellent service. The hotel should inform residents that the valet parking is $26 per day. The J&G restaurant experience was not good