Scottsdale Plaza Resort

The Scottsdale Plaza Hotel looks good on the internet, but not in person. I was expecting way more especially for the money. It is an older hotel and was probably good back in the day, but not now.

We were visiting family in the PHX area and decided to stay here. It was our first time at Scottsdale Plaza Resort and this will probably be our last. It was a beautiful property but we had a few challenges during our stay. * The walls in the room seem to be very thin and we could hear everything from the outside activity to our neighbor's room. * Our particular room still had the old fashion air conditioning vent attached to the window so it made it difficult to regulate the room temperature. * We had to pay an additional "resort fee" each day that was not very clear when we booked this package. We believe if we are staying at what claims to be a 4-Star Resort then there should not be this additional "resort fee" charge. We were told this "resort fee" was for parking, access to the gym and pool. Again, this additional "resort fee" for those amenities is ridiculous. * We had to pay an additional cost for WiFi internet which we believe if we are staying at what claims to be a 4-Star Resort then this should all be included and free of charge. * We tried their breakfast buffet Friday morning in the Garden Court and the service was horrible. We had to keep getting up to ask for our coffee and even for our refills. Although, the coffee was amazing once we were served. * Their gym is a little cramped and would recommend expanding it to allow more room to work out with the weights when facing the mirror. It made it difficult to share the small space with the other visitors working out. * One of the mornings, we had one of the staff members knock on our door to get a count of any mini-bar activity from our room. They arrived rather early in the morning and you would think they could check this particular activity more towards the afternoon. The only thing we really enjoyed consistently during our stay was the jacuzzi in the pool area, located in the back of the property. We hope this information is helpful. Thanks for your time and consideration.

The hotel had many amenities that in our quick 3-day trip we didnt get to enjoy them all. The desk staff were pleasant but I found the staff at the on-site gift shop, spa and restaurants to be very friendly, personable and willing to go the extra mile for us. The spa was wonderful. The pools were great. The grounds were clean and the standard rooms are HUGE! We will be back if we can stay long enough to enjoy everything that the automatic resort fee offers.

Myself and my kids enjoyed our stay at Scottsdale Plaza Resort. Our room was very nice, and the view was nice to have. I only have one complaint and that is the cost for internet. I feel that what you pay for the room, you should not have to pay to have the internet service, I was surprised at that. All the hotels I have stayed at, I never had to pay for internet service and I have stayed at other resorts. Even tho I liked this resort, I can't say I may come stay again on my next visit back.

Visit Family & stayed there before. Great Location and great price.

The hotel staff was tentative and courteous. The grounds were beautiful and the food fabulous. The bar could have been open later.

It was a lot of fun. Lots to do. Everything was clean. Pool was awesome. Amenities were great,

great trip. great hotel. we all had a great time. fun.