Scottsdale Plaza Resort

My first night there, the sink stopper would not open. I went to the front desk and reported the problem and the attendant said she would notifiy maintenance. No one showed up, so I ended up brushing my teeth and spitting in the toilet that night and the following morning. I had to call the front desk again, and finally maintenance showed up and fixed the problem the next day. Room was clean, but the window couldn't be darkened at night (sheers only; draperies would not close). Their shampoo and conditioner were the worst-smelling products I've ever used. Staff was courteous and the place well kept. I expected a better experience for the price.

We were at a party and looking for a place to stay before driving home to Tucson. We stayed here because it was near the party. However, we checked in late and were charged a "resort fee" of which we were not aware. I think you should put that in the price or notify us of the fee. We did not use any of the "resort" facilities.

bathrooms needs to be more cleaned, bedrooms are good and the location of the tv in the bedrooms is wrong

Tons of additional fees and amenities such as free breakfast n shuttle were not free. Added to our trip cost.

Myself and my kids enjoyed our stay at Scottsdale Plaza Resort. Our room was very nice, and the view was nice to have. I only have one complaint and that is the cost for internet. I feel that what you pay for the room, you should not have to pay to have the internet service, I was surprised at that. All the hotels I have stayed at, I never had to pay for internet service and I have stayed at other resorts. Even tho I liked this resort, I can't say I may come stay again on my next visit back.

We were visiting family in the PHX area and decided to stay here. It was our first time at Scottsdale Plaza Resort and this will probably be our last. It was a beautiful property but we had a few challenges during our stay. * The walls in the room seem to be very thin and we could hear everything from the outside activity to our neighbor's room. * Our particular room still had the old fashion air conditioning vent attached to the window so it made it difficult to regulate the room temperature. * We had to pay an additional "resort fee" each day that was not very clear when we booked this package. We believe if we are staying at what claims to be a 4-Star Resort then there should not be this additional "resort fee" charge. We were told this "resort fee" was for parking, access to the gym and pool. Again, this additional "resort fee" for those amenities is ridiculous. * We had to pay an additional cost for WiFi internet which we believe if we are staying at what claims to be a 4-Star Resort then this should all be included and free of charge. * We tried their breakfast buffet Friday morning in the Garden Court and the service was horrible. We had to keep getting up to ask for our coffee and even for our refills. Although, the coffee was amazing once we were served. * Their gym is a little cramped and would recommend expanding it to allow more room to work out with the weights when facing the mirror. It made it difficult to share the small space with the other visitors working out. * One of the mornings, we had one of the staff members knock on our door to get a count of any mini-bar activity from our room. They arrived rather early in the morning and you would think they could check this particular activity more towards the afternoon. The only thing we really enjoyed consistently during our stay was the jacuzzi in the pool area, located in the back of the property. We hope this information is helpful. Thanks for your time and consideration.

No free Wifi? Really?? No ice machines on the 2nd levels. Conference rooms - many chairs placed in front of table legs - not too comfy. Rooms are adequate. Clean and tidy but nothing special. Personnel were VERY courteous and helpful.

The staff was rude Even with a do not disturbe sign they would knock i was getting out of the shower and the maid walked in stared at me naked even whith the sign that stated do not disturbe

Hotel staff made this an enjoyable place with helpful tips and added comfort. This is a very beautiful place>

It was all right