InterContinental Alliance Resorts MONTELUCIA RESORT & SPA

Ok, nothing spectactular. Long walk from parking lot. Pool and hot tub were nice

We arrived at night and the view was breathtaking. I loved the firepits, smell of the burning fireplaces and beautiful holiday lights. It was a perfect visual welcome. The valet/attendants were 5 star and met all our needs as soon as we entered to register. The room was exactly what I requested. The patio furniture needs updating though due to lack of comfort and stains. The housekeeping staff deserve high praise for all their efforts. I also suggest seek off site options for dining. The only place worth a 5 star rating for customer service was the Crave Cafe. Spa service was lacking. It was below expectations compared to other resort spa services. The resort in itself is wonderful and relaxing. Prado and Joya Spa could use staff retraining for customer service. All in all (despite Prado and Joya Spa) it was a memorable holiday trip for my family.

Overall, we had a wonderful time staying at the Montelucia. The grounds and scenery were beautiful, the food was excellent and the staff were focused on making sure we received great service had a good time (and they genuinely seemed to enjoy being there themselves). We experienced one minor problem with our room - the frame on the patio door fell off - which was promptly fixed. Also, when we were checking out at 4:30 a.m. to catch an early morning flight, the express checkout on the television was not working. Yet, when we went to the front desk to check out in person, there was no one there. We left a note and have our fingers crossed that there are no issues with billing. Pending the resolution of this matter, we certainly plan on returning.

We had a fantastic time in this hotel and did not want Depart! The hotel is beautifully designed, you feel like you are in an exotic island! My 11 year old and 8 year old loved it. The food is great, and the location is the best in Pradise Valley. We got upgraded to a suite with two queens beds and the bathroom was as big as the room. We woke up to the view of the Camelback mountain which is breathtaking! I would defiantly recommend this hotel to anyone! Patel Family!

This was a surprise for a my girlfriends birthday/staycation on our winter break from college. I found the perfect place to relax and enjoy. When we pulled in she had a big smile on her face and so did I and it just got better from there. The valet/bell guys up front were really nice and accommodating, they welcomed us, and even though we didn't valet, they unloaded our bags onto a big golf cart, waited for us to park, and then brought us to our room, and even brought the bags in. Next, the room was awesome. Everything was the top of the line stuff, there was a Keurig for morning coffee, the bathroom was amazing, the room overall was perfect. The bed sheet/blanket wasn't 10/10 but it was comfortable. Another thing is it is in a great location. We wen't to Mastro's City Hall for dinner, and it was a short drive, same with breakfast. The view of Camelback mountain is beautiful, and the pool area with the palm trees and everything is awesome. We are going to come back and take couple pictures sometime, its that good. The only place on the property we ate at was the lounge. We had two coupons for cocktails and chips/salsa. We had a Pina Colada and Strawberry Daiquiri, they were really good. I reccomend the place, especially with the coupons. I dont know what else to write, I'm sure im leaving something out. But basically, overall, this place was very very nice, and we are definitely coming back, maybe when it is warmer though. The whole property is beautiful, and we enjoyed our stay.

Enjoyed my stay. I will make sure that I book a reservation here again.

This is truly a resort to come back to. The grounds were incredible the rooms were fantastic and the Spa was second to none. It's not often you get a private deck off your room that is 100 square feet.

Everything was fabulous, from the views to the anemities to the mattress, pillows & sheets. The spa is extraordinary in services and is just gorgeous. The staff was so friendly and very helpful in every way. We had a family wedding there and it was perfect. Our family stayed in both rooms and the Camelback Villa, which is beyond unbelievable. The entire property is just a dream! Wish I could have stayed forever!!

the staff and accommodations were fantastic! Alos, good value for happy hour in the lounge.

If your looking to pay an arm and a leg for a weekend get away then this is the place for you. The food at the resort was slimy and way over priced. We only ate the once because of this. We found that the spa part to be okay but not spectacular, I could have stayed home and gotten better service. This was suppose to be an anniversary trip not a birthday celebration but the hotel screwed up an sent us cupcakes saying happy birthday then later sent some truffles saying happy anniversary. But come to find out we were charged for both. The hotel says its a five star but the only time I saw five star was when we were leaving.