Hotel Overview
poor customer service
the good: the room was large and clean; quiet location for sleeping; king-size bed; about 20 tv...
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-
john the budget traveller
- May 4, 2012
wouln't recommend
had to change room, ac didn't work
no remote for tv
no clock
ice maker didn't work
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-
roger k
- Apr 23, 2012
Hotel Map
- Area description
- Business district
Amenities
- 24 Hour Front Desk
- Air Conditioned
- AM/FM Alarm Clock
- Cribs Available
- Desk with Lamp
- FAX
- Free Airport Shuttle
- Free Newspaper
- High-speed Internet
- Ice Machine
- Internet Access
- Ironing Board
- Outdoor Parking
- Outdoor Pool
- Pool
- RV or Truck Parking
- Security
- Wake-up Service
Hotel Policies
- Check-in:
- 02:00 PM
- Check-out:
- 11:00 AM
Terms and conditions
Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.
The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz
Guest Reviews (21)
Ratings and reviews for Travelodge Phoenix Airport
- All travelers (21) 1.7 / 5
- Business (5) 1.2 / 5
- Couples (6) 1.7 / 5
- Families (2) 2 / 5
- Friends (1) 1 / 5
- Singles (5) 1.8 / 5
- L.G.B.T. (1) 2 / 5
- Amenities:
- 1.5
- Room cleanliness:
- 2.3
- Hotel staff:
- 2.4
- Room comfort:
- 1.9
- Location:
- 1.9
- Value:
- 2.5
24%
would recommend to a friend.
- Most recent
- Highest score
- Lowest score
Reviewer score
Would not recommend
john the budget traveller
poor customer service
the good: the room was large and clean; quiet location for sleeping; king-size bed; about 20 tv channels with hbo; breakfast was good- cereal, rolls, toast, micro oatmeal, coffee; airport shuttle was reliable. the bad: would've been nice to have a microwave and fridge in the room; no lamp over table and chair for reading; faucet knob on bathroom sink fell off. the worst: owners are terrible managers, have no concept of costumer service. they let the phone ring forever w/o answering it. when i reported the tv not working, they did not respond or try to correct the problem.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 2
- Room cleanliness:
- 4
- Hotel staff:
- 1
- Room comfort:
- 2
- Location:
- 3
- Value:
- 3
Reviewer score
Would not recommend
roger k
wouln't recommend
had to change room, ac didn't work no remote for tv no clock ice maker didn't work
Hotel features (5 = best, 1 = worst):
- Amenities:
- 2
- Room cleanliness:
- 3
- Hotel staff:
- 3
- Room comfort:
- 1
- Location:
- 3
- Value:
- 3
Reviewer score
Would not recommend
Nikki S S
Ridiculous
My ceiling leaked. There was no other vacancies had to drive around at 5am looking for a dry place. Paid 200 for another spot. Can't even get reimbursement for my forced early check out.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 1
- Room cleanliness:
- 1
- Hotel staff:
- 1
- Room comfort:
- 2
- Location:
- 1
- Value:
- 3
Reviewer score
Would recommend
Diegz
You get what you paid for.
Before getting out of the cab, the driver told me to "be careful because things tend to happen around here." As long as you're sleeping and not planning on taking a stroll around the neighborhood at night, I think you should be fine. Hair dryer didn't work, the door lock was broken, the walls looked dirty... but it was a cheap place to stay when I missed my last connecting flight. You can't complain that much.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 1
- Room cleanliness:
- 2
- Hotel staff:
- 3
- Room comfort:
- 3
- Location:
- 1
- Value:
- 4
Trip purpose:
Business
Reviewer score
Would recommend
Philq1701
Annual getaway.
Uneventful really. Staff was available. Breakfast was ok. Neighborhood was questionable but non-threatening.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 3
- Room cleanliness:
- 4
- Hotel staff:
- 4
- Room comfort:
- 4
- Location:
- 1
- Value:
- 4
Reviewer score
Would recommend
salsagav
house to buy
ice machine did not work , no continental breakfast like i was told when i made the reservation, should have a coffee pot in the room.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 1
- Room cleanliness:
- 4
- Hotel staff:
- 3
- Room comfort:
- 4
- Location:
- 3
- Value:
- 3
Dining tip:
Short walk from hotel
big apple dinner they have the best ribs and sweet potato fries.
Reviewer score
Would not recommend
hop16
one night stay
Awful, not a good place to walk around, lack of facilities, they offered internet access unavailable in the rooms, and continental breakfast also unavailable. I asked for a non smoking room and the only optios was a stinky smoking room.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 1
- Room cleanliness:
- 1
- Hotel staff:
- 1
- Room comfort:
- 1
- Location:
- 2
- Value:
- 1
Money-saving tip:
Not Applicable
Nothing is recommended
Reviewer score
Would not recommend
catlady456
eh...
I asked for a non-smoking room and spent the few hours we were there with a burning nose. There was even an ashtray on the table. The bathroom needed to be a bit cleaner also. The good parts were it was a large room and the shuttle to the apriport was there on time. The front desk was friendly. Also for what we needed, a place to crash for 4 hours until we had to meet our plane, it was great.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 2
- Room cleanliness:
- 1
- Hotel staff:
- 5
- Room comfort:
- 2
- Location:
- 1
- Value:
- 4
Reviewer score
Would not recommend
MR. SUNSET
Travelodge and the REDLIGHT DISTRICT
The Travelodge onE.VAN BUREN ST.in PHOENIX WAS LOCATED NEXT TO A HOMELESS SHELTER. THE FACT IS THAT THE SHELTER WAS IN BETTER CONDITION THAT THE HOTEL. [*]. IT GETS BETTER-TWO UNDESIRABLE CHARACTERS WERE TRYING TO BREAK INTO A CAR IN THE PARKING LOT. I HAD NO KNOWLEDGE THAT THIS AREA WAS A SERIOUS CRIME AREA IN PHOENIX. NEEDLESS TO SAY MY WIFE AND I NEVER CHECKED IN. [...]
Hotel features (5 = best, 1 = worst):
- Amenities:
- 1
- Room cleanliness:
- 1
- Hotel staff:
- 1
- Room comfort:
- 1
- Location:
- 1
- Value:
- 1
Reviewer score
Would not recommend
Checkedout
Not so hot
Linen was older then me no AC noise from other rooms loud. Bay window TV. When told at the desk about AC they already new.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 1
- Room cleanliness:
- 3
- Hotel staff:
- 2
- Room comfort:
- 2
- Location:
- 1
- Value:
- 1
