Hotel Overview
not the Ritz Carlton I used to know
Average is the word! From hair in the two orders at breakfast time to having to wait for hours to...
See full review
-
Kat dp
- Nov 21, 2011
Nothing Special
Certainly not a resort Hotel. At our $199/night its a fair value for where we wanted to be...
See full review
-
Jesus
- Apr 26, 2011
Comfort and luxury in a beautiful Southwestern setting
The Ritz-Carlton, Phoenix provides stunning views of the city and mountains as well as a wide variety of modern amenities and convenient services. Guests have easy access to many of the city's cultural, entertainment and financial districts as well as recreational facilities and activities on-site. Highlights of The Ritz-Carlton, Phoenix include a bistro with outdoor patio, lobby lounge with complimentary parking, a relaxing club bar for casual dining and a conference room offering over 20,000 square feet of space.
Hotel Map
- Area served
- Phoenix
- Nearby airports
- Phoenix Sky Harbor International Airport, (PHX), 7.00, MI, N;
- Area description
- Suburban, Location Type: Suburban
Amenities
- 24 Hour Front Desk
- 24 Hour Room Service
- Accessible facilities
- Air Conditioned
- AM/FM Alarm Clock
- ATM/Cash Machine
- Babysitting/Child services
- Bar/Lounge
- Barber Shop
- Barber/Beauty Shop
- Bathroom Telephone
- Business center
- Car Rental Desk
- CD Player
- Coffee Maker in Room
- Concierge Desk
- Connecting Rooms
- Cribs Available
- Currency Exchange
- Drugstore
- Elevators
- Exercise Gym
- Express Check In
- Express Checkout
- FAX
- Fitness center
- Fitness center or spa
- Florist
- Free Newspaper
- Gift Shop
- Guest Laundromat
- Hairdryer in Room
- Health Club
- High-speed Internet
- Horseback Riding
- Ice Machine
- In Room Movies
- Internet Access
- Iron
- Ironing Board
- Kitchen
- Laundry Service
- Laundry/Valet Services
- Lounge
- Maid Service
- Meeting/Banquet Facilities
- Mini Bar
- No Smoking Rooms/Facilities
- Outdoor Pool
- Pets allowed
- Phone with speaker
- Pool
- Radio
- Refrigerator
- Restaurant
- Rollaway Beds
- Room Service
- Safe
- Safe Deposit Box
- Sauna
- Secretarial Service
- Security
- Smoke-free policy
- Steam Bath
- Telephone
- Television with Cable
- Temperature Control
- Tennis
- Turndown Service
- TV
- TV Remote Control
- Valet Parking
- Wake-up Service
- Water Skiing
- Wet Bar
Dining
- bistro 24
- French cuisine with a contemporaty accent; Brunch Sundays from 11:00 AM to 2:00 PM. New innovative sushi menu
- The Club Bar and Lounge
- A nonsmoking bar offering an extensive selections of cigars for purchase and world-class humidors for renting. Cocktails offered in an intimate setting
- The Lobby Lounge
- Traditional Afternoon Tea
Hotel Policies
- Check-in:
- 03:00 PM
- Check-out:
- 12:00 PM
Terms and conditions
Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.
The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.
Guest Reviews (7)
Ratings and reviews for The Ritz-Carlton, Phoenix
- All travelers (7) 4 / 5
- Business (3) 4.3 / 5
- Couples (1) 4 / 5
- Families (1) 3 / 5
- Friends (2) 4 / 5
- Amenities:
- 3.7
- Room cleanliness:
- 4.4
- Hotel staff:
- 4
- Room comfort:
- 4.1
- Location:
- 4.3
- Value:
- 3.7
71%
would recommend to a friend.
- Most recent
- Highest score
- Lowest score
Reviewer score
Would not recommend
Kat dp
not the Ritz Carlton I used to know
Average is the word! From hair in the two orders at breakfast time to having to wait for hours to get a second bath robe a 2 pairs of slippers and a mini-fridge the Ritz Carlton (at least in Phoenix) has lost any elegance it used to have! Good check in, but lacking in staff training when it comes to house keeping and services. To be fair: Great valet service and courtesy! I grew up in the Ritz Manalapan in Florida, before Marriott bought majority in the Ritz Carlton Group. How things have changed! It really is too bad...Not again!
Hotel features (5 = best, 1 = worst):
- Amenities:
- 3
- Room cleanliness:
- 4
- Hotel staff:
- 3
- Room comfort:
- 3
- Location:
- 4
- Value:
- 3
Reviewer score
Would not recommend
Jesus
Nothing Special
Certainly not a resort Hotel. At our $199/night its a fair value for where we wanted to be located. It's a nice place to sleep and visit the area, as we planned. But it would be lousy if you're looking for the "resort experience". There wasn't even a pool boy - what is the Ritz world coming too?
Hotel features (5 = best, 1 = worst):
- Amenities:
- 3
- Room cleanliness:
- 3
- Hotel staff:
- 3
- Room comfort:
- 3
- Location:
- 5
- Value:
- 4
Reviewer score
Would recommend
AK
Just ok for a Ritz
It was just ok, I was expection more from a Ritz, especially when paying $360 a night.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 4
- Hotel staff:
- 3
- Room comfort:
- 4
- Location:
- 5
- Value:
- 3
Reviewer score
Would recommend
jlund44
PHX Ritz
Ok if you have an expense account. A bit pricey in hotel food service.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 5
- Hotel staff:
- 4
- Room comfort:
- 5
- Location:
- 5
- Value:
- 2
Trip purpose:
Business
Reviewer score
Would recommend
c.J.
excellent service
Not a lot to do in the area without renting a car.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 5
- Location:
- 1
- Value:
- 5
Reviewer score
Would recommend
Karen
Superb
The conceier floor is unbeatable. The food and service were the best I have ever experienced.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 5
- Location:
- 5
- Value:
- 5
Trip purpose:
Business
Reviewer score
Would recommend
Drew
good stay
good service, good location, enjoyed visit.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 3
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 4
- Location:
- 5
- Value:
- 4
Trip purpose:
Business
Shopping tip:
Short walk from hotel
take the under ground walk way to shopping and dining
