Phoenix Marriott Mesa

We always enjoy staying at Marriott. This one was great as well.

I stayed at the Phoenix Mesa Marriott for three nights last weekend, for a Barbershop-style singing convention. The lobby was under construction during my visit, but surprisingly, this really didn't cause any inconvenience at all, except for finding the interim lobby the first time, which took a couple of minutes and a wrong turn or two. The reason I decided to write review is that every single employee I encountered gave excellent customer service. Each seemed genuinely concerned about my needs, and each did their best to fulfill them. When I needed directions to the nearby Mesa Arts Center, I entered the lobby, which had 3-4 people ahead of me. A gentleman in a room off the lobby noticed the line, and came out to ask it he could help anyone with a question. He provided me with not just directions to the MAC, but a map on how to get there, and a map of the inside of the Arts Center, which showed the exact room I was looking for. He made sure I understood the directions before sending me off with a big smile. My wife and I had lunch at the little hotel restaurant, and I ordered a glass of a specific wine that was on the list. The waiter came back pretty quickly to let me know that they were out of that wine, and he had the wine list to show me the other choices. I selected again, and this time he came back after 3-4 minutes saying that he was having difficulty finding that particular wine (he mentioned a reason which seemed fairly reasonable at the time), apologized very sincerely, and asked if there was anything else he could bring me. I said any wine of that type would do, and he had a glass back within a minute, and told me there would be no charge for something that took that long to get there. (It was really no more than 7-8 minutes total.) Another employee brought our bags to the room, and when I reached for my wallet to tip him, he merely said "enjoy your stay," and left before I could tip him. Each and every employee we encountered took the time to make sure we had our needs met before returning to their other tasks. A very well-trained staff indeed!

We were in the Mesa/Phoenix area for my grand daughter's wedding. I treated my son and wife to the hotel room for 2 days. I could have purchased rooms at La Quinta for 1/2 the price but chose Marriott because I have had good experiences with them. The rest of the wedding party stayed with La Quinta and were very happy there. When we arrived we found the hotel was under a renovation. To get in and out of the hotel we needed to tap dance through extension cords, uneven floors with plastic on them, men putting up new ceilings right over your head and elevators that didn't work all the time. Would I stay there again? Heavens no!!! Am I upset that I paid good money for that type of environment? Heavens yes!!!

We chose Marriott, Mesa as it is the closeset hotel to where our son and daughter in law live. It was a fantastic choice! The rooms were spacious, well appointed, stylish and comfortable. The entire staff was professional, courteous, and very helpful. Our room was so clean each day when we returned from our travels, sightseeing and general purpose hanging out with the kids, that we almost felt guilty sinking into the soft, cool comforters! It really was a welcoming place to return to after a long day in the hot weather. The housekeeping staff is amazing! When I was young, I worked as a hotel housekeeper for a time, and I can tell you, this housekeeping staff was extraordinary! Every surface in both the room and the bathroom was polished to within an inch of it's life! We were beyond pleased. We will be returning to Mesa often now and will stay at the Marriott again and again! Thanks for a wonderfully comfortable stay! You guys rock!

Although I found the main entrance a little bit unusual to locate from the main road, overall the hotel is very nice. Free wifi is quite fast; parking is not terrible, but there should be ramps in addition to the stairs on that side of the hotel.

I had a good hotel experience. Everyone was friendly and the rooms were clean. The only inconvenience was that a concierge was not available during my stay. The restaurant menu did not offer pepperoni pizza for adults-only kids and when I inquired about it they said I only had two options (I had to leave the hotel to pick up a pizza of my choice).

Being my first trip to AZ for Spring Training, I wanted to be close to the Cubs and Fitch Park. I am happy with the room, overall location and amenities. Easy check in, friendly and helpful front desk staff (Jack and Katie), good dining recommendations. Helpful breakfast wait team with Jackie and the bar manager... Good Georgia guy who knew his sports . No Charge WiFI. Safe area...I would recommend this hotel to others.

We stayed at the hotel for 6 nights. The staff was very friendly and the room was kept very clean. We enjoyed the pool and hot tub. The bed was comfy and clean. The only problems were the walls were paper thin, and while the resturant was good, the breakfast bar is not worth the price. The starbucks inside the lobby needs to have longer hours. Overall, we would stay again.

I was there for simply relaxing and hanging out in the Phoenix area and this hotel definitely made the trip what I wanted. The interior was very nice, clean and all of the staff was VERY nice and helpful. The room was always clean, and very roomy and they met any of extra requests. The food at the restaurant was tasty as well, which was nice when I didn't want to leave the hotel. The only thing I would say about this hotel was that the bed felt a little hard to me, but I think that is a matter of personal preference.