Howard Johnson Inn Flagstaff University West

THIS PLACE WAS A DISAPPOINTMENT. TWO STARS AT BEST. UNFRIENDLY STAFF. NO AC.

Rooms were overpriced for what was offered. Room was to noiesy and water temperature would change dramatically when taking a shower if someone in the other room would flush the toilet. We will not be staying there anytime in the future.

When I called to make the reservations I was told this was a 3 star hotel, far from it, maybe a 1 star. This hotel is a cheap motel. The room smelled terrible, the beds were uncomfortable. Both the bedroom & bathroom were so outdated. I will never stay in this hotel again.

First room given to us was occupied by someone else already when we opened the door (awkward, to say the least). The second room given to us was too far from the main lobby to have the free Wi-Fi connection (We had called before making the reservation to ascertain that Wi-Fi was available in EVERY room). So we asked for another room actually with Wi-Fi connection. The third room given to us had the interconnecting door between the motel rooms; however, that lock cannot be locked as the door cannot be pushed in all the way. We just decided to put the chair behind the doorknob as a way to prevent the door from opening, as we were too tired by this point to ask and switch into a fourth room. We later discovered that our room had no shampoo nor conditioner. To add more insult to the whole situation, when we were parking our car into the handicap slot, one of the employees of the motel told us that it was a handicapped parking. We were well aware of that and informed him that we had a handicapped member in our party and a handicapped parking placard. As if he were unsatisfied with our response, he then threatened that they will tow our car if they did not see the handicapped placard. Way to treat your handicapped customers who were parking in the spot legally.

Disappointed - thought that we were getting a 3 star at a good value and ended up with an overpriced two star. "No Smoking" room reeked of cigarette smoke. On the positive side - location can't be beat - staff is very charming and they do offer a true continental breakfast that is enjoyable.

The staff was very nice but the beds were hard and the pillows flat. Okay I guess for just overnite!

We want to stay close to the Grand Canyon and this place has the best price for the location. Their cup cakes are delicious!!

Enjoyed the proximity to the Grand Canyon and majestic beauty of the area. Close to NAU and lots of great places to eat, inexpensive gas and all kinds of deals in town. Great natural foods market and plenty of places to hang out, try the ropes course and see the craters. Take the scenic drive to the grand canyon.

The Receptionist was quite mean. He seemed to be having a bad day and took it out on me. Besides that everything was okay. You get what you pay.

We were staying in Flagstaff for the Annual Celtic Festival and needed something basic for 2 nights. The Inn was clean and comfortable and far enough away from the train tracks that we weren't woken up by the trains during the night. That was my biggest concerns looking for a room in Flagstaff. Everyone I spoke with said stay away from Rt 66 as you will be up all night with the trains. No problems here, even with the windows open. Room was clean. Pillows were a little flat and the bathroom was tight but overall a nice stay. The 2 hot tubs were in good shape and were a welcome sight after a day in Ghillie Brogues (scottish torture shoes!). My girlfriend and I were the only ones in there both nights. I wonder if anyone else even knew they were there as the Inn appeared full. Overall, very satisfied. If you are looking for a simple, clean place to stay, this is it. Very close to restaurants and the University as well.