I THOUGHT THAT DUE TO PURCHASING ONLINE RESERVATIONS THAT WE GOT THE WORST ROOM AVAIALBE IT WAS $25 CHEAPER THEN THE HOTEL REQUESTED DIRECTLY... ROOM 123 IS AT THE END BOTTOM FLOOR ( WHICH IS WINDOW STREET LEVEL) OUR ROOM WAS UNDER THE STAIRS TO
THE SECOND FLOOR MUST HAVE BEEN HOLLOW AND ALL WOOD WE HEARD PEOPLE WALKING, RUNNING, DOWN THEM FROM 6PM TILL 11PM THAT NIGHT NO SLEEP AND THEN FROM 4AM -7AM I THINK WE SLEPT WITH OUR 3 YEAR OLD WITH US FOR 3 1/2 HOURS WE HAD CALLED THE FRONT DESK ABOUT 2 HOURS INTO OUR NIGHT AND THEY SAID WELL IF YOU HAD CALLED EARLIER WE COULD HAVE MOVED YOU I SAID YOU ARE NOT FULL YET I KNEW THAT AND WE HAD THE WORST ROOM AND THEY DIDNT CARE AND I SAID SO IM SCREWED? SHE SAID BASICALLY SO I HUNG UP AND WILL NEVER STAY AGAIN.... POOR SERVICE AND DINGY OLD SMELLED TERRIBLE LIKE DIRTY BATHROOM, MUSTY OLD SMELL OLD A/C HEATER UNITS THAT ARE ON THE WALL AND MAKE NOISE AND SMALL REFRIGERATOR THAT YOU HEAR WATER DRIPPING ALL NIGHT
We were pleased to see that the room had a microwave, fridge and coffee maker (without having to request it). The staff was very accomidating providing extra blankets, towels and toiletries without hesitation. There's an Ihop in the parking lot
if you need more than the light breakfast, and several restaurants across the street. We were very pleased!
We were told that the maintenance person would be there within five minutes,but he never showed up. This required us to move into another room.
The so called breakfast had minimal items to choose from.
Hotel features (5 = best, 1 = worst):
Short drive from hotel
Williams and the south rim of the Grand Canyon as well as Sedona are not far from this location.