Springs Hotel and Spa

Went there for labor day weekend. Had to choose this hotel because of thermal water at the location. Made a call a day before getting to the hotel to confirm the thermal water. We checked in at 4pm on Sunday and guess what! Bath&spa would close at 4pm on Sundays and would not be open until Wednesday because of Labor Day. When we walked in the room it looked like someone had already used it for a small meeting that included a shower experience. Called the front desk about it, he said that he'd send housekeeping. Nobody showed up in the following hour. When called again he said that housekeeping has left for the day. WHAT A COMEDY! Don't stay there unless you have to!

My daughter and I were in Hot Springs for a quick get-away with her kids to the water park. [...]

The room was very nice. The hotel let a pack of wild frat boys and wild girls have free run of the entire place. Most of them (there had to be at least 200) stayed up all night in the halls, slamming doors and yelling. The police were called several times. the front desk clerk was alone and was unable to do anything about the noise. They beat on my door most of the night because I asked the to stop. Long story short, if you have a party like that in the hotel contain them to their own floors. don't make everyone suffer. and have the staff on hand to controll the chaos. It has been a week and I still cannot get the manager to call me back. The manager was supposed to be in at 9 that next mornning and at noon she was still a no show. I am sure it was because there were so many guest that wanted a refund. Orbitz cannot even get the manager on the phone. So at this point I am paying $113 for a room that not only did I not enjoy but I could not even sleep in. Vacation from hell.

Musty smelling hotel! Water dripping from air conditioning vent on side of wall. Mountain view was side of parking lot on a hill with cliff in back. Had to sign a waiver about car damages or thiefs (really made us feel safe). Hotel manager was VERY uncompationate and just wanted her money! Didn't care that my kids allegies would be affected by the musty rooms! Charged me full price for 2 days even though we didn't stay! NEVER EVER USE THIS HOTEL!

This hotel lobby has you fooled. Once you enter a room, your mouth will drop. The hotel is extremely old. There were only one set of towels in the bsthroom. Both beds, when you sat on them they went into a "V" because the box spring was broken. When we looked under the bed their were packages that someone had left, so that was proof on what kind of maid service there was. Had to stand in line behind several others who were complaing about various things wron in their room. The shower water came out in a trickle. The balcony faced a parking lot and the balcony was filthy. Location was in the heart of town. Would not recommend to my worst enemy.

Hotel Staff was friendly, but the rooms where worn out. We spent 2 nights at this hotel, Big Mistake! You can't put a coat of paint on a pig and call it a horse. The bathrooms where small and outdated. We had to ask the desk for washcloths daily. There was no soap dish in the shower. Taking a shower there must be what it feels like to be urinated on. The Beds where worn out. I spent the 2nd night sitting up because the middle of the bed was sagging and hurt my back. I had a very unhappy experience as a whole. I paid $120 per night/tax, for a 1 star Hotel experience.

The hotel was very nice for the price. The spa was small, but the staff was very friendly.

We really enjoyed our stay at The Springs Hotel and Spa. It is on the main downtown street so we walked to all the stores and restaurants. It was close to both wax museums and the Alligator Farm was a short drive away. The Spa was very relaxing and affordable. The pool was not open yet but it didn't matter because it rained that weekend. There was plenty of parking behind the hotel but it is on a hill so be prepared to walk. I will definately stay at The Springs Hotel and Spa again.