when we arrived we got a room with a very bad smell. we asked another room and the recepionist... See full review
Sep 11, 2010
This was to be my last stay on a business trip that had me in 5 cities in 5 days. On my way to... See full review
Road Warrior Garry
Aug 17, 2009
Our El Dorado Hotel's Amenities Let You Stay Smart Conveniently located near US Hwy 167 and 82 Business, the Holiday Inn Express® El Dorado, Arkansas hotel's location puts you close to some of the biggest companies and most enjoyable attractions in one of America's original boomtowns. As a corporate traveler, you benefit from our El Dorado hotel's easy access to local businesses, such as Murphy Oil, Anthony Forest Products, Chemtura, Deltic Southwest Timber and Lion Oil. In addition to these large corporations, the El Dorado business and industrial districts are home to many successful small businesses. You can also enjoy the on-site business center, free Wi-Fi access and available meeting space. Traveling on a vacation? Take time to explore and enjoy historic downtown El Dorado. Our hotel's location is only a few miles from this revitalized city that captures the charming vitality that made it one of America's first oil boomtowns during the 1920s. The South Arkansas Arts Center, Arkansas Museum of Natural Resources and Memorial Stadium are just a few of the attractions that help you make the most of your vacation. Regardless of the reason for your visit to El Dorado, Arkansas, our hotel's amenities make sure that you feel at home when you stay with us. From triple-sheeted bedding to the complimentary, hot Express Start Breakfast Bar, it's easy to see that your comfort and convenience are our top priorities.
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Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.
The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz
when we arrived we got a room with a very bad smell. we asked another room and the recepionist refused. she said that the new smell of their deodorant and it's the same in every room. after we realized we cannot sleep in this room we begged her to
move and eventually she gave us another room whcih was fine, no smell. she didnt appologize and was very unfriendly.
the room was ok but the curtains wont close all the way so there was light from an outside projector which was disturbing.
This was to be my last stay on a business trip that had me in 5 cities in 5 days. On my way to Arkansas I was flying out of Houston through Dallas to Little Rock. Shortly before we were to leave Houston A very strong storm hit Houston and closed
the Airport for over two hours. The airlines were not sure when planes would be able to land but kept telling us their was a chance we would make our connections. About 7 PM the airlines told me I would not make my connection in Dallas and I should get a room in Dallas and they would put me on the first plane in the morning to Arkansas. I imediately called Avis and told them what had happened and they were wonderful and had a car waiting for me in the morning. I then called the Holiday Inn in El Dorado and explained the situation to the person on duty at the hotel. He told me I would be charged for the room since it was after 6 PM. I told him at 6 oclock I still expected to be in Arkansas that evening and had just been informed by the airlines I would not make it. He said it was corporate policy, I would be charged for the room and there was nothing that could be done. After some additional conversation on my situation and his issistance that nothing could be done and I would be charged for the room I calmly told him we all had to do what we had to do and apparently he had to ignore my situation and charge me for a room even though my not getting there was not my fault and what I had to do was never spend another night in a Holiday Inn and see that no one else in my company did either. As it was I paid for 4 hours in a room at the Dallas Airport and for a night in a room in El Dorado AR at a hotel that I never saw. This is not what I consider to be good customer relations ot the kind of attitude that builds customer loyalty.