BEST WESTERN Riviera Inn

upon check in i could not recieve my employee discount bc i booked through orbitz and they didn't know how? night one after 10.5 hour drive with 3 kids just needed a place to rest. day two come back from all day @ beach and the door is not latch, called front desk just to let them know maybe maintenance needs to chk, they nvr did. night 3 after all day @ the beach the light bulb burns out in the bathroom, called front desk she is the only one on duty and can't leave has to call mgr bc they are not authorized to do certain task. i unscrew the light bulb and take to the front desk to get a replacement. sad that a guest would have to do thier own maintenance i mean the bathroom light is quite important especially in the night. the last day/night no service to the room at all. i left notes for chg of sheets and extra towels and my notes were found exactly where i left them. when i left the hotel that morning i saw one hskpr upstairs and 3 sitting on a bench outside, so they knew our room was vacant. i called the front desk and again she is the only one one duty and i can't call and make demands to have my room cleaned. i asked for the mgr and she is not available nor will she take my call. i walk to the front lobby just in time for the mgr to call the desk back and as i stood there to hear the conversation the mgr decides she will come back and clean my room personally, which she did so i give her credit for that, but really don't you think you need someone else on duty to help out the front desk. by all means do not book this hotel for vacation. if your on business might be okay, but after 4 p.m. you will get NO SERVICE!! i will return to gulf shores to visit again bc the beach was fun but guarantee i will not stay in this hotel again!!

I was very disappointed in the room. It looks like an older motel but noticed some upgrades with the bathroom. The grounds were not kept up at all, the pool literally felt like bath water, but the thing that upset me the most was the breakfast area. It was not cleaned up, or kept stocked with food, it was very small and crowded with just one or two families. I did find out after waiting for 10 minutes at the front desk to check out, that the girl in charge of the desk is also responsible for the breakfast area. I think they should hire someone for the breakfast. Maybe then it would be kept stocked with food and the front desk would have someone there to check out, after all it is the morning time when most people check out and eat breakfast. Not satisfied at all. I also saw the maid staff sitting in the very small lobby talking loudly and eating breakfast themselves. Wouldn't you think that someone would offer to help the poor lady doing two jobs? Also, the computer didn't work either. The bedspread had a burn in and didn't feel very comforting. I would not return.

Clean and comfortable rooms, helpful staff, no problems in anyway.

Very clean room, good location, close to the beach and many places to choose from to eat. We ate at a wonderful buffet called Ryans. It was about 4 blocks away.

My sister and our friends went to the Foley outlet stores and also to the Lambert's Restaurant. We enjoyed our experience in Foley. The Hotel was very clean and the staff was very accomodating. We received first rate service. I would recommend this Hotel to everyone visting the area. We had a very enjoyable breakfast and all the eateries were close to the Best Western Hotel. We needed direction to a certain spot and the front desk attendant gave us all the directions we needed to get to our exact location. Our stay in Foley and the Best Western Hotel was a success.

The room was very clean. Staff was very helpful and courteous.

Beach Sat., but not letting people in the water. Went back to hotel to the pool.Only had enough lay out chairs for 4 people.Would stay somewhere else next time.

Everything was good from the time we checked in to the time we left.

Clean room, internet would not work