We stayed here for two nights while attending a wedding down the road. The service was generally... See full review
Oct 2, 2013
customer care needs improvement
Although the dinner was lovely we had used a Restaurant review web site to find it and was... See full review
Jul 26, 2010
This is an excellent property for guests looking for a traditional, quintessential and very English Manor House in the heart of the magnificent Cotswolds. A very grand and imposing ivy-clad Manor House facade with sweeping driveways. An eighteenth century hilltop manor set in one of England's most treasured settings, The Cotswolds.This hotel is situated in an hundred acres of landscaped grounds and gardens, just two minutes drive from the delightful village of Stow on the Wold.There is parking for 150 cars and the hotel makes an ideal centre for touring Cheltenham, Oxford, Bath, Bristol and Birmingham and is just one and a half hours away by fast train from nearby Moreton in Marsh.
All the rooms are of the highest standard providing the best night's sleep with comfortable mattresses, luxurious Egyptian percale cotton bedlinen by Frette, a good deep bath or invigorating power shower, thick fluffy towels, waffle bathrobes, high standard toiletries dvd, modem, direct dial telephones, Sky channels. All rooms in the Manor House, Coach House and The Orangery vary in size from medium to large and are traditional in decor.
24 hour room service
RV or truck parking
Award winning standards for food and service at every meal, with exceptionally attentive staff. The restaurant serves a wide variety of British and European cuisine with stunning views of the Windrush Valley.
Terms and conditions
Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.
The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz
We stayed here for two nights while attending a wedding down the road. The service was generally very good and the grounds are fantastic. However, for the price we did expect more when you compare it to Mr & Mrs Smith/Hotel du Vin.
The mugs in
the room were ancient and stained (sure they can afford to replace them with new ones). There was no fridge or safe (even though the directory says 'laptop safe in every room' - if it had said 'most rooms' all would have been fine). The room itself was okay - spacious but nothing special.
Breakfast was pretty good with an excellent full English offered. On the second day I asked for a bacon and egg sandwich. I was told, 'bacon sandwich - yes sure' - I repeated 'sorry, could I have bacon and fried egg sandwich please?' - 'No, I don't think so - we're very busy' he said. A bit ridiculous when I could have just asked for egg and bacon and then made my own - which I was happy to do. In the end I had a full English (!).
Also - my wife is vegetarian - the breakfast menu doesn't mention any vegetarian options. She asked for the full English without meat and it arrived with veggie sausages - this is great but just incredibly strange that it doesn't flag it up on the menu and it wasn't mentioned by the staff.
We didn't get to test the spa facilities due to going to being away at a wedding most of the time but appreciate that is part of its appeal. Also, I think because Wyck Hill House had a wedding on with lots of rooms booked for that, we probably had one of the less decent rooms.
We could be tempted to come back but only if an offer was on to bring the cost down and we were there to enjoy the facilities more.
You generally get the feeling that, because they are in a prime location and get filled with weddings, they don't need to up the standard because they'll always have the customers. The front of house staff were very pleasant and helpful though so thanks to them!
Although the dinner was lovely we had used a Restaurant review web site to find it and was advertised as £10.00 off per head on a Sunday. This was incorrect. We were charged the full price even after explaining the review we had read. A simple
good will discount gesture would have been nice. We reported the Wi Fi not working and had to contact reception again when nothing was done after 2 hours. Still did not work. I was surprised there was no soap in the bathroom. Our early morning call never transpired.
However, the most disappointing fact was that at no point (we stayed here on two occasions) were we asked if our stay had been enjoyable or satisfactory. There are plenty of other similar establishments in the area - I would suggest guests shop around ! Although the rooms were delightful and the food good Wyck Hill House management & reception staff do not have their finger on the button. Shame.