$88 Avg/night
Rate and special offer based on Check-in: May 10, 2015 Check-out: May 11, 2015

Macdonald Manchester Hotel and Spa

4 stars
View map of London Road, Piccadilly, Manchester, M1 2PG

Hotel Overview

Ratings and reviews for Macdonald Manchester Hotel and Spa

Overall score

3.9 / 5
5.01.0
18 out of 18
Amenities:
3.9
Cleanliness:
4.2
Hotel staff:
4.4
Comfort:
4.6
Location:
4.4
Value:
3.7

94% would recommend to a friend.

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Review of Macdonald Manchester Hotel and Spa

Reviewer score

2
5.01.0
Anonymous
Business
stoke-on-trent
Nov 30, 2010

complaints

we should of checked in at 2, we parked on the car park about 12 went into hotel was told to come back at 2 we went to do a bit of shopping got back 2.45 to find out our friends room was not ready so we had to wait, we did finally get to our rooms, there was still a dirty tray outside our room (not nice) then our friends tried there card in the door and it did not work so they phoned reception and had to wait another 10 mins to get a another card. we got into our room which is a lovely big room and i had a shower, while i was waiting for the hubby to shower i decided to get into bed to keep warm, i pulled back the quilt and the sheets were dirty which i think is disgusting, so i had to phone reception and the maid changed them, our friends also requested for a ice bucket to be sent to there room because they had treated us to a bottle of bubbly for our anniversary which they had to go to reception them selves to get it because they took so long.The spa was area was small aswel.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
1
Hotel staff:
2
Comfort:
3
Location:
4
Value:
1
Trip purpose:

Business

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Review of Macdonald Manchester Hotel and Spa

Reviewer score

4
5.01.0
Anonymous
Business
Bedfordshire
Jul 19, 2010

Lovely hotel

I would have given this five stars but one of the lifts was broken and the other wasn't stopping at my floor so I had to go down the stairs with my bags. Luckily I was only on the second floor. The receptionist said I could have used the phone by the lifts to get assistance but I was down by then.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

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Review of Macdonald Manchester Hotel and Spa

Reviewer score

1
5.01.0
Anonymous
Business
London
Nov 23, 2009

Unprofessional Payment Customer Service

- I arrived at the front desk, knowing that the payment had been taken from my account in August, as is normal for [...]. Then after I gave the lady on the desk my name and reference number, their was no record of me paying for it. I then was asked for my debit card, so if they need to charge me for the room, then they have my card to fund it.- After some persuasion, I then asked for my room key and explained that they would have to look in to this in the back office, as it was so unprofessional to do this in front of waiting guests, and for them to call me for an update.- I got the call after 40 minutes, stating that they had made a mistake and that they had seen the payment made back in August from my account! - In the call, I was told that I would be expecting a call from the Reservation Manager, never got the call and will not be returning to the hotel, especially as Prostitutes roam to the side of the hotel!Many thanks,Carl

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
2
Hotel staff:
1
Comfort:
3
Location:
4
Value:
3
Trip purpose:

Business

Entertainment tip: Short walk from hotel

Turn right out side of the hotel and they are all waiting on the right hand side

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Review of Macdonald Manchester Hotel and Spa

Reviewer score

4
5.01.0
Anonymous
Business
London
Oct 21, 2009

Manchester MacDonald

- I booked two months in advance and got a great deal through [...] Location is perfect for Manchester Piccadily or even a taxi to the airport is 20 mins, as close to main roads- Spa is great and fitness rooms are of a high standard

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
5
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

Nightlife tip: Short walk from hotel

Maybe try 'Grill on the Alley' for great food!

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Review of Macdonald Manchester Hotel and Spa

Reviewer score

4
5.01.0
rcdave
Business
Panama City, Florida
Jul 15, 2009

Great new hotel near train station

Easy short walk from train station and walking distance to city center!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
4
Value:
3
Trip purpose:

Business

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