The Cumberland Hotel ★★★★

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$174
avg/night
Rate and special offer based on
Check-in: Mar 6, 2016 Check-out: Mar 7, 2016

Disappointing visit

Would not recommend Tue, Jul 23, 2013
Saturday 20th July Room was cramped with bed pushed against a wall Worst part of the trip was the noise coming from the nightclub/disco on ground floor. We were on 1st Floor and it felt as if the walls were reverberating with the bass noise from the music It finished at 2 am so we had very little sleep not very good for £153 Suggest other clients opt for a room on a higher floor but we will not be going back

| West Sussex Couples

2 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 3 /5
  • Hotel staff: 3 /5
  • Comfort: 2 /5
  • Location: 5 /5
  • Value: 1 /5

Perfect Location. Great Value.

Would recommend Mon, Jul 22, 2013
We got a very good rate on this hotel. IF we had paid full price, I MIGHT not be as generous, but this is DEFINITELY a FOUR STAR hotel. The rooms in London are always smaller and this no exception but VERY CLEAN (didn't mind walking barefoot around room, for instance# and PEFECTION IN LOCATION #but no view, but who cares, you're gone all the time# Close to everything you'd want to do. Just a few block from GREAT SHOPPING, especially Selfridges and Marks & Spencer. Tube stop just around the corner from the hotel. Hotel directly across Hyde Park. TO GET THERE: Take Express Train to Paddington Station, then tube to Marble Arch #this hotel's location#. The STAFF was VERY ATTENTIVE. We had a small problem with the AC, which was fixed very quickly and many staff followed up on this to make sure it was taken care of. Even when we checked out 5 days later, we were asked if that problem had been fixed to our satisfaction and it had been. I WOULD RECOMMEND THIS HOTEL and we would stay there again #and probably will#. Quiet. THE ONLY PROBLEM IS THE 3:00 check in time. We got there at 6 am after an all night flight and were exhausted. The waiting areas were hot and we could not get in our room early. That was misery but our own fault. #Well, we did get in the room by 2). The showers are nice and bathrooms roomy. The room size very adequate. The soaps and lotions nice BUT no real "fancy" amenities. I LOVE London!

| Raleigh, NC Couples

4 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 5 /5
  • Hotel staff: 4 /5
  • Comfort: 3 /5
  • Location: 5 /5
  • Value: 4 /5

A perfect hotel for London trip!

Would recommend Mon, Jul 22, 2013
I have stayed many times at The Cumberland and have had a perfect stay, every time. Location is spot on for a shopping trip on Oxford Street and 10mins by taxi to Knightsbridge. Staff are wonderful!!! The 2 bars are fab for a Champagne lunch !! Would recommend this hotel!!!!

| UK Family

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Central, convenient, and comfortable

Would recommend Mon, Jul 1, 2013
I stayed here while on a work trip. It is located next door to the Marble Arch underground station so it was very easy to get around London. The hotel room was a bit small, but it was clean and well lit. The area has great shopping and nice restaurants as well. I would stay here again.

| Geneva, Switzerland Business

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 4 /5
  • Comfort: 4 /5
  • Location: 4 /5
  • Value: 3 /5

Great location!

Would recommend Sun, Jun 23, 2013
The lobby is modern. The staffs are friendly and very happy to help. The room is clean but a little bit packed. Overall pretty good stay.

Money saver

Go to Marble Arch station at the corner of the street and ask for one day pass or a week pass. The Underground takes you everywhere. Don't be a fool and purchase a two way ticket that costs 7.50 quids. Get a one day pass instead which costs about the same and provides unlimited travel for that day.

| New York, NY Singles

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 4 /5
  • Location: 5 /5
  • Value: 4 /5

Pleasant stay

Would recommend Wed, Jun 12, 2013
nice location, professional staff...huge hotel so a bit unpersonal...breakfast room too big not cosy but good service though

| brussels Friends

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 4 /5
  • Comfort: 4 /5
  • Location: 4 /5
  • Value: 3 /5

Below hotal ranking standards

Would not recommend Sat, Jun 8, 2013
The hotel is very busy with system breakdown accordingly. Staff have no authority to satisfy customers needs. Rooms are very small for a 4 star hotel.

Attractions

Hyde Park

| Riyadh Singles

3 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 1 /5
  • Hotel staff: 2 /5
  • Comfort: 2 /5
  • Location: 4 /5
  • Value: 2 /5

Fantastic Hotel in a Great Location!

Would recommend Fri, Apr 26, 2013
Really pleased with our choice of Hotel. The staff were really helpful and they couldn't do enough for us. The location is fantastic, next to Marble Arch and Hyde Park, and also next to Oxford Street. I wish we could have stayed for longer! It made my birthday very special, Thank you.

| Chesterfield, UK Couples

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Very disappointed

Would not recommend Wed, Apr 24, 2013
We arrived the weekend of the London marathon and had a room on the 2nd, 3rd and 8th floor. The room on the 2nd floor was very small and at night the nightclub carbon had music blaring which made it hard to sleep. The room on the 3rd floor was ok but very hot and the windows wouldn't open so very stuffy as air con wasn't working. Room on the 8th floor was tiny and hadn't been cleaned properly. It had used cups and glasses with drink still in them and toilet was blocked. We all left being very disappointed after paying over £600 for 6 of us to stay here.

| Surrey Family

2 /5

Overall score
  • Amenities: 1 /5
  • Cleanliness: 2 /5
  • Hotel staff: 2 /5
  • Comfort: 2 /5
  • Location: 4 /5
  • Value: 1 /5

Very stylish & comfortable

Would recommend Wed, Apr 24, 2013
I love the electic style of the hotel, from the lobby to the headboards in the room that pick-up on the neighborhood architecture. My room was very comfortable, with great matress and linens; I slept incredibly well. Assuming the price is the same, I would definitely stay here next time I am in London.

| Toledo, Ohio Singles

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 4 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 4 /5