The Cumberland Hotel ★★★★

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$167
avg/night
Rate and special offer based on
Check-in: Mar 6, 2016 Check-out: Mar 7, 2016

One of the best tourist hotels for me

Would recommend Sun, Jun 1, 2014
Beautiful hotel, clean and suitable for family and close to shopping areas and easy entry and exit, but the room is quite small.

| Saudi Arabia Couples

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 4 /5
  • Location: 5 /5
  • Value: 5 /5

Superb location!!!!

Would recommend Fri, May 30, 2014
The location is perfect! Right next to the tube station and many bus stops nearby. Staff are all friendly and helpful. Room is clean and comfortable. This hotel is the best choice for traveler.

Shopping hint

Selfriges is just 5 mins walk from the hotel. Remarkable!

| Bal Harbour, FL Friends

4 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

London trip

Would recommend Fri, May 23, 2014
I found the hotel very comfortable to stay in. It is in a great location and to have the Marble Arch tube station beside it was very convenient. Two comments I have are: 1. There was no facecloth left out when room was serviced; 2. It would have been nice if the hotel had a spa beside the gym. I will be recommending this hotel to my family and friends.

| Dublin, Ireland Friends

4 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 5 /5
  • Hotel staff: 4 /5
  • Comfort: 4 /5
  • Location: 5 /5
  • Value: 4 /5

Good position only

Would not recommend Wed, May 21, 2014
Room too small and not enough storage space. Very stuffy and airconditioner is hot sufficient.

| Malta Couples

1 /5

Overall score
  • Amenities: 1 /5
  • Cleanliness: 5 /5
  • Hotel staff: 3 /5
  • Comfort: 1 /5
  • Location: 5 /5
  • Value: 1 /5

steer clear.

Would not recommend Mon, May 5, 2014
I've stayed here once before and it was not great but I decided to give them another chance. I travel for business a lot so I've experienced some great and terrible service in Hotels. This is, hands down, my worst experience in a hotel ever. I arrived around midnight for my 3 day stay to be told that the hotel was over booked. I was told that they would try and get me in to another hotel in area as soon as possible. The trouble was that there was at least 20 very irate people in front of me that had also been overbooked and i was last in the queue. I tried to book into somewhere else but most hotels in London were fully booked. I had no option but to wait on the Hotel to find somewhere for me. 2 hours later they finally did. never ever ever again! I could go on about the weak apology and poor service thereafter but let me cut to the chase: There are much better hotels in the area, do yourself a favour and stay in one of them.

| cyprus Business

1 /5

Overall score
  • Amenities: 2 /5
  • Cleanliness: 2 /5
  • Hotel staff: 1 /5
  • Comfort: 2 /5
  • Location: 4 /5
  • Value: 1 /5

great vacation

Would recommend Sun, May 4, 2014
Very good location, next to underground station "marbel arch". On Oxford street -great for shopping. Rooms are clean and ok but a bit small as well little closet room. Good breakfast and very kind stuff.

Shopping hint

Start early when stores open, before too many people are around

| Tel aviv, Israel Couples

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 4 /5
  • Location: 5 /5
  • Value: 5 /5

Solo Traveller Visiting London

Would recommend Sat, Jan 11, 2014
Great location and a nice hotel, I will stay at the Cumberland again, but I don't know when yet.

| Reading, Berkshire Singles

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 4 /5
  • Comfort: 4 /5
  • Location: 4 /5
  • Value: 3 /5

Great weekend

Would recommend Tue, Jan 7, 2014
Booked this hotel as my wife and daughter stayed here before Christmas. Location is fantastic with tube station and bus stops on the hotels door step. Hotel wifi worked great and was very fast considering it's shared. The breakfast was very good - except the tea that was served - it was a murky grey colour and tasted quite vile. Apart from that, I couldn't fault the breakfast.

| Coventry Couples

4 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 4 /5
  • Location: 5 /5
  • Value: 4 /5

A Perfect Stay for a Perfect Vacation

Would recommend Sun, Dec 29, 2013
The staff allowed me to check in early and were always friendly and professional. Clean and spacious room. Great full English breakfast and an incredible Christmas lunch. Great location!

Money saver

Save money by grabbing lunch to go at Pret A Manger on the corner of Oxford and Cumberland.

| Alexandria, VA Singles

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Great view, worst experience

Would not recommend Sat, Dec 28, 2013
The best part about The Cumberland was the view of Oxford Street from our window. Sadly, that is where the good ended. I booked an Executive King but ended up with a very small double. After sleeping on the small bed for a few days, we both had really sore backs. We pulled the covers off and discovered the mattress had been flipped to the wrong side because there were stains on the side you are supposed to sleep on. Staff was extremely rude to us. I was basically called a liar by one of the managers because I decided to extend my stay a few extra days. But the woman that I told I wanted to stay a few more days only booked me for one day. When our key didn't work the next day is when I was sent to the manager and he wanted to know what proof I had that I paid and to give him the name of the woman I told I wanted to stay with, then started speaking to me like I was a lying idiot. The woman from the night before only fixed my keys and didn't give me paperwork. We were finally able to pay for more nights and able to stay but I have never been treated so badly. I was also charged 14% on my card when I was only supposed to be charged 3% for international fees. While the view was nice and it was right next to Oxford Street and the Marble Arch, I will no longer be going anywhere near this hotel again. I also wanted to note that my card locked because of them when he finally allowed us to pay for the nights we wanted in the first place, so with it being locked, my fiance put the room on his card for the 2 extra days. So I spent the money after my card unlocked thinking I had it. Several days after we left the hotel, suddenly the money was taken off my card for the 2 extra days, so we thought we had been charged twice for those extra days. We have to wait for his statement to see if we were charged twice since my card was first declined due to it being locked. We ended up extending our stay for another week, but we went to a different hotel where we were treated much better and much less expensive.

Entertainment hint

Take a walk into Soho, many roads of theaters if you enjoy plays or musicals.

| Gainesville, Georgia Couples

1 /5

Overall score
  • Amenities: 2 /5
  • Cleanliness: 3 /5
  • Hotel staff: 1 /5
  • Comfort: 1 /5
  • Location: 4 /5
  • Value: 1 /5