$212 Avg/night
Rate and special offer based on Check-in: Aug 23, 2015 Check-out: Aug 24, 2015

The Cumberland Hotel

4 stars
View map of Great Cumberland Place, London, W1H 7DL

Hotel Overview

Ratings and reviews for The Cumberland Hotel

Overall score

3.9 / 5
5.01.0
141 out of 141
Amenities:
3.7
Cleanliness:
4.2
Hotel staff:
4
Comfort:
3.8
Location:
4.7
Value:
3.7

82% would recommend to a friend.

Sort by:
Review of The Cumberland Hotel

Reviewer score

4
5.01.0
JAMESH
Business
North Carolina, USA
Apr 19, 2012

STAFF WAS VERY HELPFUL

OVERALL EXPERIENCE WAS GOOD EXCEPT THERE WAS NOT A WAS CLOTH LEFT TILL THE LAST DAY (A 9 DAY STAY) AND THE MEALS AT THE HOTEL ARE WAY TO EXPENSIVE. GREAT FOOD IN THE GENERAL ARE AT A DECENT PRICE THOUGH. THE STAFF WAS MORE THAN WILLING TO GIVE DIRECTIONS TO THESE LOCATIONS

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

Dining tip: Short walk from hotel

THE THREE TONS PUB HAD GOOD FOOD AT A REASONABLE PRICE

Review of The Cumberland Hotel

Reviewer score

4
5.01.0
Spaceangely
Business
San Juan, Puerto Rico
Apr 14, 2012

Wonderfull Anniversary Trip

Love the room, good size for us. Perfect location, near the tube station, stores, great restaurants; with a fantastic view of the Marble Arch and walking distance from High Park. Room was clean and the staff friendly; the only thing we dislike was that there was a foul smell in the elevators and corridors of the second floor. Additionally, they offered us a bottle of champagne for our anniversary and it never arrived.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

Dining tip: Short walk from hotel

SpaghettiHouse and Pattiserie Valerie are excellent places to eat. Do not miss out!

Review of The Cumberland Hotel

Reviewer score

3
5.01.0
DKrimgold
Business
NYC
Apr 10, 2012

Room was OK, hallway smelled disgusting

They must have had a sewer break somewhere during our stay because the hallway by the elevator on EACH floor smelled horribly! The rooms were OK and the lobby was great, but getting to the room was a sprint.... If they fix that issue, it should be a good 3* hotel, but not much more.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
4
Comfort:
3
Location:
5
Value:
3
Trip purpose:

Business

Review of The Cumberland Hotel

Reviewer score

4
5.01.0
Abu Rakan
Business
Saudi Arabia
Apr 10, 2012

Great for short getaway

The first room assigned for us was not that great, the staff later moved us to a much better room looking over the Marble Arch. it was great location and very helpfull staff.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
5
Hotel staff:
4
Comfort:
5
Location:
4
Value:
4
Trip purpose:

Business

Shopping tip: Short walk from hotel

Using the puplic transportation is great to go around London.

Review of The Cumberland Hotel

Reviewer score

4
5.01.0
SMB1
Business
Madison, WI, USA
Apr 8, 2012

Very pleased

Experience was very good. Good location, helpful and friendly staff, comfortable and clean room. We especially appreciated the free movies and cable Internet. Only complaint: wifi access was way too expensive.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

Money-saving tip: Not Applicable

Buy an Oyster card.

Review of The Cumberland Hotel

Reviewer score

4
5.01.0
BAJO
Business
Chicago, IL, USA
Mar 15, 2012

Business Trip/Weekend

Great location, w/ready access to Tube and just a short cab ride from Paddington. Friendly, helpful staff. Room was comfortable and clean. Will definitely stay here again.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

Review of The Cumberland Hotel

Reviewer score

4
5.01.0
coinodu
Business
Hamburg, Deutschland
Mar 7, 2012

Good basis to tour London

A central located clean and friendly hotel. I had no problems.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
3
Comfort:
3
Location:
4
Value:
3
Trip purpose:

Business

Review of The Cumberland Hotel

Reviewer score

2
5.01.0
The vicar
Business
Kuala lumpur
Feb 28, 2012

Disappointing

Exec rooms are in a separate building. Advised at check in that better to walk outside down the street to go to room. Good location but service was inefficient and at times annoying. Nothing special. I return to London in three weeks and will not be returning here

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
2
Comfort:
2
Location:
4
Value:
2
Trip purpose:

Business

Review of The Cumberland Hotel

Reviewer score

4
5.01.0
fgm1
Business
New York
Feb 22, 2012

Great location

Great stay, very convenient location! Right next to Hyde Park and steps from the Marble Arch tube.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
3
Comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

Review of The Cumberland Hotel

Reviewer score

4
5.01.0
M1234
Business
Beirut, Lebanon
Feb 19, 2012

Not sure executive upgrade worth it

Not sure executive upgrade worth it, as serious issues with service and housekeeping.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
3
Comfort:
4
Location:
5
Value:
2
Trip purpose:

Business

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