$198 Avg/night
Rate and special offer based on Check-in: Apr 19, 2015 Check-out: Apr 20, 2015

The Cumberland Hotel

4 stars
View map of Great Cumberland Place, London, W1H 7DL

Hotel Overview

Ratings and reviews for The Cumberland Hotel

Overall score

3.9 / 5
5.01.0
138 out of 138
Amenities:
3.7
Cleanliness:
4.2
Hotel staff:
4
Comfort:
3.9
Location:
4.7
Value:
3.7

83% would recommend to a friend.

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Review of The Cumberland Hotel

Reviewer score

3
5.01.0
TTTM
Business
Dublin
Jun 12, 2012

Good location

Very handy location around corner from Marble Arch tube & Oxford St. Impressive doormen & foyer, helpful staff. However the room was very small, the bed about a foot off the floor and very soft. I had to ask for a second duvet as the first was paper thin, pillows weren't great either. I was a bit let down by that aspect for such an expensive hotel.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
2
Location:
5
Value:
3
Trip purpose:

Business

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Review of The Cumberland Hotel

Reviewer score

5
5.01.0
Chrissy
Business
Stockport
Jun 7, 2012

Great hotel

Lovely hotel. Staff very friendly. Ideal location. At the bottom of Oxford Street. breakfast worth purchasing.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Shopping tip: Short walk from hotel

At the bottom of Oxford Street. Perfect for shopping.

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Review of The Cumberland Hotel

Reviewer score

4
5.01.0
Shopaholic
Business
Brussels, belgium
May 29, 2012

Mother/daughter shopping trip

Situation of hotel is perfect for shopping trip in oxford street and indeed for visiting central london. If the personal touch is what you are looking for then this hotel is not for you. Rooms are very simply decorated but the hotel lobby is really amazing.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
3
Comfort:
4
Location:
4
Value:
3
Trip purpose:

Business

Dining tip: Short walk from hotel

St christopher's place not far from hotel with all types of restaurants and bars notably Carluccio's italian resto/deli.

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Review of The Cumberland Hotel

Reviewer score

4
5.01.0
Thomas
Business
Como Italy
May 11, 2012

my stay

I found the hotel to be perfectly placed for a visit to London the reception desk were most attentive and welcoming, The room was comfortable for my needs, and all questions were answered promptly, all staff appeared well trained and very customer friendly

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
3
Hotel staff:
4
Comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

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Review of The Cumberland Hotel

Reviewer score

4
5.01.0
vegasdoll
Business
USA
May 8, 2012

Elegant and Friendly

We only spent two nights at the Cumberland, but I could have easily stayed longer. The hotel is immaculate, and the staff is knowledgeable and very service oriented.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

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Review of The Cumberland Hotel

Reviewer score

4
5.01.0
JAMESH
Business
North Carolina, USA
Apr 19, 2012

STAFF WAS VERY HELPFUL

OVERALL EXPERIENCE WAS GOOD EXCEPT THERE WAS NOT A WAS CLOTH LEFT TILL THE LAST DAY (A 9 DAY STAY) AND THE MEALS AT THE HOTEL ARE WAY TO EXPENSIVE. GREAT FOOD IN THE GENERAL ARE AT A DECENT PRICE THOUGH. THE STAFF WAS MORE THAN WILLING TO GIVE DIRECTIONS TO THESE LOCATIONS

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

Dining tip: Short walk from hotel

THE THREE TONS PUB HAD GOOD FOOD AT A REASONABLE PRICE

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Review of The Cumberland Hotel

Reviewer score

4
5.01.0
Spaceangely
Business
San Juan, Puerto Rico
Apr 14, 2012

Wonderfull Anniversary Trip

Love the room, good size for us. Perfect location, near the tube station, stores, great restaurants; with a fantastic view of the Marble Arch and walking distance from High Park. Room was clean and the staff friendly; the only thing we dislike was that there was a foul smell in the elevators and corridors of the second floor. Additionally, they offered us a bottle of champagne for our anniversary and it never arrived.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

Dining tip: Short walk from hotel

SpaghettiHouse and Pattiserie Valerie are excellent places to eat. Do not miss out!

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Review of The Cumberland Hotel

Reviewer score

3
5.01.0
DKrimgold
Business
NYC
Apr 10, 2012

Room was OK, hallway smelled disgusting

They must have had a sewer break somewhere during our stay because the hallway by the elevator on EACH floor smelled horribly! The rooms were OK and the lobby was great, but getting to the room was a sprint.... If they fix that issue, it should be a good 3* hotel, but not much more.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
4
Comfort:
3
Location:
5
Value:
3
Trip purpose:

Business

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Review of The Cumberland Hotel

Reviewer score

4
5.01.0
Abu Rakan
Business
Saudi Arabia
Apr 10, 2012

Great for short getaway

The first room assigned for us was not that great, the staff later moved us to a much better room looking over the Marble Arch. it was great location and very helpfull staff.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
5
Hotel staff:
4
Comfort:
5
Location:
4
Value:
4
Trip purpose:

Business

Shopping tip: Short walk from hotel

Using the puplic transportation is great to go around London.

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Review of The Cumberland Hotel

Reviewer score

4
5.01.0
SMB1
Business
Madison, WI, USA
Apr 8, 2012

Very pleased

Experience was very good. Good location, helpful and friendly staff, comfortable and clean room. We especially appreciated the free movies and cable Internet. Only complaint: wifi access was way too expensive.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

Money-saving tip: Not Applicable

Buy an Oyster card.

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