The Cumberland Hotel

My one complaint is with breakfast. Normal Price is £18.95 , which is expensive unless you are getting something special , and you are not. They do a special voucher which they give you at check-in for £11.95 . This appears to be somewhat random. I was offered the voucher once and had to ask for the vouchers the other two times. My complaint about breakfast , sis that for something that they want to charge £18.95 , it just is not that special. They have all the facilities and correct ingredients , but cannot execute.

in comparison to all the other expensive hotels in London, this was a great steal for a high class hotel. the room was small but really modern and nice and you are so close to everything we were never any the room anyways. not enough to pay attention to the size. the cumberland is where i will stay if i end up in that part of london again. and it is literally right next to the tube station too

The rooms aren't huge, but they are clean and comfortable. The staff that I encountered were all friendly and helpful. The restaurant downstairs is often overlooked but the food is fantastic and the place apparently has quite a reputation amongst locals due to the previous chef who was somewhat of a celebrity but the new chef does not disappoint. Both my appetizer and main were excellent, and I am quite an experienced diner. The hotel's location is hard to beat, right next to the Marble Arch tube stop (Central Line) and minutes away from the Bond Street stop (Jubilee Line) as well as tons of shopping and Selfridges, the huge British department with beautiful window displays and quality wares. As I said in the title, it's not a fancy, luxe hotel but I'd stay here again for the price and location.

Like many Road Warriors , the amount of time you spend in your hotel is very small relative to over all cost. There are some things that are very important to make that time worth the investment in my opinion, 1) Good Bed 2) Good Shower 3) Free/Reasonable WIFI 4) Good Breakfast. The Cumberland scores well in all of the above except breakfast . They have a great layout and variety, but the hot breakfast was very disappointing . Other than that great hotel

rooms are clean and on the smaller side - entrance is grand but thats where the wow factor stops - not a 4 star in my eyes and very pricey irrelavant of location

Stayed here during the Olympics. Reception deak was always a saga. Everything took forever. Internet/wireless service was awful. Used internet across the street at deli. Some of the people at the concierge desk were great, others not so much. Rooms okay but tvs not great and hair dryer didn't work. Tub didn't drain properly. For the price it should have been better.

My experience at the Cumberland was amazing. Friendly staff, clean, and close to the underground. I will stay here on my next trip.

Very handy location around corner from Marble Arch tube & Oxford St. Impressive doormen & foyer, helpful staff. However the room was very small, the bed about a foot off the floor and very soft. I had to ask for a second duvet as the first was paper thin, pillows weren't great either. I was a bit let down by that aspect for such an expensive hotel.

Lovely hotel. Staff very friendly. Ideal location. At the bottom of Oxford Street. breakfast worth purchasing.

Situation of hotel is perfect for shopping trip in oxford street and indeed for visiting central london. If the personal touch is what you are looking for then this hotel is not for you. Rooms are very simply decorated but the hotel lobby is really amazing.