St Ermins

My sister and I stayed at St. Ermin's for the New Year's holiday. It's in a fantastic location, just a couple blocks from Westminster Abbey and St. James's Park. Literally the next corner from the hotel is the St. James's Park tube station and Scotland Yard is across the street. It's very lavishly decorated inside. I only had a few problems which brought the ratings down. Check-in is at 2 and we arrived at 2:30. We were told that our room was being cleaned and they were waiting on a call from housekeeping and suggested we wait on the lobby couch or have a drink in the bar while we wait. Well, we waited for 30 mins and then I went up to the desk. It seems our room was ready but they hadn't told us about, instead just left us waiting. Not a big deal but less than I'd expected. Later we ordered room service - a sandwich (which I was told came with fries), a side order of fries, two Cokes, ice cream and ice. The order came and there was only one order of fries and no ice. We weren't charged for the extra order but once again, the service didn't meet my expectations. On New Year's eve, we ordered room service again and were told we'd have it within in 20 mins, almost 45 mins had passed and no food. So I called to cancel and the attendant wasn't aware that we hadn't received our food yet. He did offer to check on it but it was past midnight and we were going to sleep. I would like to stress that in each of these cases the staff was very courteous and polite, one staff member even recognizing us at the tube station and offering assistance. I have no issue with any of the staff just with the service/training. I expected better from a $300+/night hotel. I would also like to stress that this is just my experience and I'm sure that there are 10 other positive reviews to counteract my negative.

2 minutes walk from a very good underground station. very clean and elegant. the staff was very helpful and kind. the wifi fee is low. the overall experience was wonderful.

Very charming hotel in a fantastic location--just blocks from Westminister Abbey and Big Ben. The staff was friendly and professional. Would definitely consider staying at St. Ermins again.

I had little hope that the hotel would be as nice as the pictures (are they ever?) but St. Ermin's was indeed as nice as the pictures. Because I purchased the room as a package, I expected a small room, inconveniently located. Our room was tucked in a little alcove, away from elevators and foot traffic. As a result, we were over a back street, where the building behind us unloaded heavy loud things several mornings, but that was the only negative of our stay. The room was large and comfortable, especially for a city hotel. Staff could not have been more helpful. Wi-fi was free and quite decent (the hotel was not full, either, which may have helped). Location was perfect for weekdays, with many breakfast and lunch options. Holidays, not so much, as everything closed for Christmas. The Tube station was right around the corner, which could not have been more convenient. (Again holidays made that slightly less than perfect - for some inexplicable reason the Tube closes completely on Christmas, forcing us to get car service to the airport.) I recommend St. Ermin's wholeheartedly.

we like it people help a lot where to go and they are very nice too.

Great location next to the subway, starbucks near by. Few blocks from West Minister Abbey and Big Ben. Couldn't be in a better location. They have free wifi in the lobby just ask for log in but you must pay to use it in your room.

Best part of hotel is the location. If coming to see the sites, a great option. Front face & lobby are beautiful. Clean, comfortable rooms - big for Europe. I was barely in my room, so the fact that room view is wall of another building not a huge problem. However one could wish for a view of this amazing city with all the beautiful architecture. Their cable or satellite operator should probably be reconsider as routinely had signal issues - shouldn't happen at a four star hotel. I had no issue with water temperature, but a women was complaining of it as I checked in & I saw this on some other reviews. Perhaps result of this being an old building. History & character never come without modern day complications. Great place to stay overall - major sites are truly just around the corner!

Lovely surprise since I booked this based on pictures and stranger's reviews. The best is that it was so perfectly situated in walking distance to so many of the sights I wanted to see in Southwark -(The Tate Museum), Imperial War Museum, Parliament, Westminster Abbey, Buckingham Palace and extremely convenient to 2 underground stations (less than a few minutes walk) to the rest of London. The Superior Queen room, although small, was very comfortable, newly decorated and very clean; there were bathrobes and slippers in the small closet (with an ironing board and iron) but not much drawer space so 2 pieces of luggage, placed on the deep window sill, served as large drawers; Staff was very efficient, extremely professional, smiling and cordial, willing to help in any way possible.

This hotel is classically elegant and modern at the same time. The staff is outstanding. In addition to their amazing care of each guest they went out of their way for me. I was injured at a monument and they helped with getting me to an Emergency center and treated us quite well offering assistance for the rest of our stay.