$216 Avg/night
Rate and special offer based on Check-in: Sep 13, 2015 Check-out: Sep 14, 2015

Shaftesbury Marble Arch Suites

4 stars
View map of 41, Great Cumberland Place, London, W1H 7LG

Hotel Overview

Reviewer score
3.0
out of 5
5 reviews
1 day pleasant stay near Marble Arch

The hotel is good, all facilities in the room are available, and the quality of rooms and amenities... See full review

  • Joe holiday
  • Aug 21, 2014
Not quite what we expected

Lovely hotel, nice friendly staff but a big problem. We were told on arrival the hotel was full and... See full review

  • Notransfers
  • Jul 22, 2014
Proudly situated in the heart of London's West End, just a short stroll from Marble Arch and Hyde Park, the Shaftesbury Suites London Marble Arch is ideal for both business and leisure travellers alike. You are only a short journey away from the famous sights and experiences that London has to offer including Oxford Street, Piccadilly Circus and Kensington Gardens. The rooms are equipped with up-to-the-minute technology including complimentary Broadband Internet access from all rooms, plasma television with satellite channels, Air-Conditioning, telephones with voice mail, in-room tea- and coffee-making facilities as well as an in-room safe. The Shaftesbury Suites London Marble Arch is an all new hotel complete with the luxurious features that our clientele demands.

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Shaftesbury Marble Arch Suites Rooms

Club Single Rooms
The rooms are equipped with up-to-the-minute technology including complimentary Broadband Internet access from all rooms, plasma television with satellite channels, Air-Conditioning, telephones with voice mail, in-room tea- and coffee-making facilities as well as an in-room safe.
Club Double Rooms
The rooms are equipped with up-to-the-minute technology including complimentary Broadband Internet access from all rooms, plasma television with satellite channels, Air-Conditioning, telephones with voice mail, in-room tea- and coffee-making facilities as well as an in-room safe.
Deluxe Single Rooms
The rooms are equipped with up-to-the-minute technology including complimentary Broadband Internet access from all rooms, plasma television with satellite channels, Air-Conditioning, telephones with voice mail, in-room tea- and coffee-making facilities as well as an in-room safe.
Deluxe Double Room
The rooms are equipped with up-to-the-minute technology including complimentary Broadband Internet access from all rooms, plasma television with satellite channels, Air-Conditioning, telephones with voice mail, in-room tea- and coffee-making facilities as well as an in-room safe.

Amenities

  • WiFi
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Elevators
Activities
Fitness center or spa
Dining
Bar/Lounge
Services
Laundry service
Conference facilities
Internet
WiFi

Nearby points of interest

  • Marble Arch: 0.2 mi
  • Hyde Park: 0.2 mi
  • City of Westminster: 0.3 mi
  • Selfridges: 0.3 mi
  • Wallace Collection: 0.4 mi
  • Baker Street: 0.4 mi
  • Bond Street London: 0.5 mi
  • Sherlock Holmes Museum: 0.5 mi
  • Madame Tussauds: 0.5 mi
  • Park Lane: 0.6 mi
  • Handel House Museum: 0.6 mi
  • Royal Academy of Music: 0.7 mi
  • Oxford Street: 0.7 mi
  • Red Mansion Foundation: 0.7 mi
  • London Business School: 0.7 mi
  • Marble Arch: 0.2 mi
  • Hyde Park: 0.2 mi
  • City of Westminster: 0.3 mi
  • Selfridges: 0.3 mi
  • Wallace Collection: 0.4 mi
  • Baker Street: 0.4 mi
  • Bond Street London: 0.5 mi
  • Sherlock Holmes Museum: 0.5 mi
  • Madame Tussauds: 0.5 mi
  • Park Lane: 0.6 mi
  • Handel House Museum: 0.6 mi
  • Royal Academy of Music: 0.7 mi
  • Oxford Street: 0.7 mi
  • Red Mansion Foundation: 0.7 mi
  • London Business School: 0.7 mi
  • University of Westminster: 0.8 mi
  • Showroom Gallery: 0.8 mi
  • Oxford Circus: 0.8 mi
  • Paddington Station: 0.8 mi
  • Photographers Gallery: 0.8 mi
  • Lancaster Gate: 0.8 mi
  • London Palladium: 0.9 mi
  • Royal Arcade : 0.9 mi
  • Fitzrovia: 0.9 mi
  • Carnaby Street: 0.9 mi
  • Kingly Court : 0.9 mi
  • Royal College of Physicians Museum: 0.9 mi
  • Hyde Park Corner: 1 mi
  • Regent Street: 1 mi
  • Piccadilly: 1 mi
  • Wellington Arch: 1 mi
  • Royal Academy of Arts: 1 mi
  • Kensington Gardens: 1.1 mi
  • Green Park: 1.1 mi
  • Lords Cricket Ground: 1.1 mi
  • Polish Institute and Sikorski Museum: 1.1 mi
  • Harrods: 1.1 mi
  • Piccadilly Theatre: 1.1 mi
  • Knightsbridge: 1.1 mi
  • Regent's College: 1.1 mi
  • University of London: 1.2 mi
  • Albert Memorial : 1.2 mi
  • Soho: 1.2 mi
  • Queensway: 1.2 mi
  • Whiteleys Shopping Centre : 1.2 mi

Hotel Policies

Check-in:
2:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz

Ratings and reviews for Shaftesbury Marble Arch Suites

Overall score

3 / 5
5.01.0
5 out of 5
Amenities:
2.8
Cleanliness:
3.8
Hotel staff:
3.6
Comfort:
3.4
Location:
3.6
Value:
3

40% would recommend to a friend.

Sort by:
Review of Shaftesbury Marble Arch Suites

Reviewer score

4
5.01.0
Joe holiday
Business
Paris, France
Aug 21, 2014

1 day pleasant stay near Marble Arch

The hotel is good, all facilities in the room are available, and the quality of rooms and amenities are very good, but for a meal or a quiet moment in the lounge with a glass of wine you need to go next door at 100m to the Mont calm hotel, where you have a high class restaurant and bar. the neighboorhood is nice , bit touristic with the Marble arch and park, and there are many opportunities to eat in eastern restaurants. Metro connection to central line at 100m distance.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
5
Hotel staff:
4
Comfort:
3
Location:
4
Value:
4
Trip purpose:

Business

Dining tip: Short walk from hotel

Hotel MontCalm, at 100m with pleasant high standard restaurant and bar with very good staff.

Review of Shaftesbury Marble Arch Suites

Reviewer score

4
5.01.0
Notransfers
Couples
London, Marble Arch
Jul 22, 2014

Not quite what we expected

Lovely hotel, nice friendly staff but a big problem. We were told on arrival the hotel was full and we would have to go the sister hotel in Paddington. We had booked this place as it was very near to a wedding we were going to. After complaining and explaining we were given a room. Then we were told we would have to pay for breakfast as it was not included. My booking speciified breakfast??? Rather than pay twice we found a nice local place and at a fraction of the price they wanted. Not a good experience as it leaves resentment. Such a shame as it's a nice place to stay. We will never go back.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
4
Comfort:
5
Location:
5
Value:
4
Trip purpose:

Couples

Review of Shaftesbury Marble Arch Suites

Reviewer score

1
5.01.0
Voice of Experience
Couples
San francisco, CA
Nov 10, 2013

Fraudulent Misrepresentation

I reserved this hotel on August 12. When I arrived at 11:00 a.m. on November 5, after registering I was told that there had been a "computer error", that they had no rooms and would move me to another hotel. The hotel the moved us to was in an undesirable area, a 15 minute walk from where we were, that was undergoing rennovation. with a sign in the elevator that "Due to some essential maintenance on our air conditioning system we will not have cooling or heating available in the rooms". The hotel was half-empty, for good reason. When we said this was unacceptable we were told we had no choice, that they had dealt with you, not us, and that we could not cancel our reservation or get a refund. We were moved back to the hotel after a day of constant complaining, and during the three days we were there saw peope and luggage sitting in the lobby each afternoon, complaining that their reservations weren't being honored and they were being moved to another hotel. This is bait-and-switch to fill rooms in less desirable facility. The hotel price included breakfast, and the description of the hotel says that it has ha fitness center as well as a bar/lounge. It has none of these. For breakfast we had to walk to a sister hotel over a block away, a less than pleasant way to start a cold and rainy day. Claiming to have these facilities and to provide breakfast without saying that they were in another hotel a block away is a material omission. I want my money back!

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
3
Hotel staff:
4
Comfort:
3
Location:
3
Value:
1
Trip purpose:

Couples

Review of Shaftesbury Marble Arch Suites

Reviewer score

1
5.01.0
JezzaUK
Business
Sheffield, UK
Oct 19, 2013

Epic Fail

I arrived at this hotel and was told that the system was broken. Therefore I was transferred to a "sister" hotel on Inverness Terrace (near Bayswater tube stop). I had booked this particular location for business purposes and wanted to be close to my venue on Monday and Tuesday. The new location was a complete inconvenience. I was also told there was no availability on any of the nights during my stay (3 nights) and couldn't transfer back to the original hotel. I cannot comment on the facilities of this particular hotel as I did not get to see a room. However, the hotel I was transferred to was shockingly bad. The state of repair was shocking, and the bathroom was barely bigger than a coffin. When I checked on a well known hotel and trip advice website, I discovered that this was a common practice for this hotel, with reports of transfers to the East End and as far away as Heathrow. I have NEVER had this problem with a hotel before, and usually if double booked you are upgraded by way of an apology. Not so with these clowns. Avoid at all costs.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
1
Hotel staff:
1
Comfort:
1
Location:
1
Value:
1
Trip purpose:

Business

Review of Shaftesbury Marble Arch Suites

Reviewer score

5
5.01.0
Georgie Borgie
Couples
Essex - UK
Jun 12, 2013

Great Location

My husband and I stayed for two nights and enjoyed our stay. The room was comfortable and tastefully decorated with mod cons. The location was great for our needs. The staff were good and the breakfast was very nice too! Would use again.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Couples

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