Great visit in London. Hotel was in great location. Nice except for bathroom. Heavy dripping from ceiling flooded the floor. Could not be moved because no other availability. Supposed to be compensated however NOT. Continental breakfast did
not come with [...]rate. It was very overpriced.
Hotel features (5 = best, 1 = worst):
Short walk from hotel
Underground tube easy to navigate and great money saver.
Very convenient location in Kennsington. Hotel staff very courteous and helpful. Single room was ridiculously small and with poor layout. Hotel will under go major renovation next year. Great places to eat within short walk. Very close to
I cannot describe what a HUGE disappointment this so-called hotel is! We had booked a triple room for about $300/night for three adult guests. Upon arrival, no one even open the heavy doors that led to the reception---we were hauling huge
suitcases, and had just flown in that afternoon. The receptionist [...] was on her phone the whole time and did not even greet us. We had to say hello, and let her know that we had a reservation. The hotel does not offer free internet. Once checked in, we went up to the 4th floor only to find that the carpet was a disgusting shade of brown/green. The air in the hallways (and in the rooms) smelled like old paint. It was absolutely disgusting. The was no hair dryer, the pipes in the bathroom made so much noise during use, and the tiles in the bathroom had mold---DISGUSTING!!! The hot water appliance had rusted coils, and I could not even use it to make hot beverages. I was so upset and sad at the sight of the room, and the general condition of the hotel inside, but could not cancel the remainder of my reservations because of my 'no refund' policy. I am in absolute disbelief as to how this hotel is considered a 4-star hotel, and carries such good reviews on [...]! Seems like a scam to me, and I am just so disappointed about wasting so much money on this dump. Run, don't walk from this one! Such a waste of money.
We went to London for a short holiday, so looked for good and convenient location for hotel. I know Rydges Hotel chain from my stay in Brisbane, so very happy that Kensington Rydges Hotel has the same quality in service and friendliness of staff.
Did not take breakfasts at hotel because we found too expensive, compared to outside offers of Garfunkels and La Patisserie nearby. The hotel should look into offering affordable breakfast. This trip has been a great one compared to the one I had made in Oct.2010 when I landed into an awful hotel in Paddington area. Will definitely come back and choose Kensington area as base when visiting London in the future.