The service and care that was taken by the staff made me feel comfortable.
I was upset I hadn't been given a room with a bath, which had been a choice (bath or shower) - but the rooms with a bath weren't ready yet when I arrived. I was tired from
my travels and wanted to get to a room ASAP, and took whatever. I got a room with a walk in shower, but when I went upstairs and saw the room - I knew I wasn't going to be happy with my stay if I didn't get what I originally wanted. I approached the reception and Maria was very kind to me and even upgraded me to a studio with a bath, as the others were still unavailable.
Subsequently my stay was very comfortable and I had 2 great nights of sleep! Thank you.
Chose this hotel for its location. It's across the river from Big Ben and just a shot distance to Warterloo train station and the tube. Very friendly and helpful staff and spotless rooms. Will stay there again when in London
Perfect hotel in the central tourist part of London.
Excellent hotel in the central tourist part of London. Super near of all principal attractions and near Waterloo station to travel to other parts on London if you like. Amenities, Location, Room Cleanliness, Room Comfort, Staff and Value like a 5
stars hotel. extremely recommended.
Super location. Check in slightly disappointing - lacking somewhat in customer service. No welcome, no apology for waiting & no eye contact made. However, would stay again as rooms fine & location spot on.