Upon arrival the hotel did not have me in their computer (fortunately, I had my [...]receipt.) They did find a room after much hunting. The hotel was a disappointment overall as the website had listed this as a four-star accommodation. It was
not near that. The hotel is old and in need of renovation. The room was tiny, had not been vacuumed in ages and the bathroom (again tiny) had a malfunctioning shower handle. The window only had single-paned glass which meant we heard lots of street noise during the night. For a five day, four night trip, I had to return to the reception desk more than four times to have my room key re-activated. It would have been nice to have a mini-fridge in the room to hold water and juice, but this was not an option. I travel all over Europe and this was by far the most unpleasant experience. If Park Lane Mews wants to book tourists who are looking for a place to stay during the 2012 Olympics, they need to start now with renovations or admit their actual star rating. On the upside, the staff were helpful and friendly (and seemed somewhat embarrassed by the room key issue.)
We have stayed at the Park Lane Mews hotel numerous times. The location is excellent for a variety of restaurants in Shepherd's Lane, walking to the theater, Picadilly Circus and to the Knightsbridge area for shopping at Harvey Nichols or
Harrods.When we arrived, the hotel did not have our reservation. Two of the most disagreeable receptionists were on duty. [...] Compared to our last stay, the room has been rennovated with new tile and wallpaper but the pillows smelled musty and the bathroom amenities for two days resembled war time rations, e.g., two ends of toilet paper rolls and about 10 sheets of tissue, five for each day! Price and the Mayfair location make this hotel convenient, but we will consider other hotels in the future.I recommend this hotel with great discretion, only for its Mayfair location and price.
Hotel features (5 = best, 1 = worst):
Short walk from hotel
The Sofra Restaurant in Shepherd's lane has an excellent prix fixe menu for the Autumn. For 7.95 pounds we were treated to an excellent meal which included an appetizer of hummus and flatbread and choice of entree which included rice and vegetables. This price is available before 6:00 p.m.
Although the staff at this hotel is very friendly, nice and trying to be helpful, they could not do much because there weren't many things they could do. It was so hot and muggy, that we had to request a portable air conditioner in the room, but
the room was so small that it could hardly fit, while giving out not-so-cold air on the one side and pumping out the hot air on the other. So half of the room was hot as an oven. It was a very uncomfortable stay. I would recommend the hotel invest some money in upgrading the place.