this hotel was very plush. We paid extra to get the "Level" service -- otherwise our room would have been very tiny. The bed was huge, and there were plugs for American appliances - a definite plus. The British breakfast and snacks, wine and beer
were great - but again we paid extra. The shower was strange because you really had to climb to get into it. Overall though, a great, if somewhat expensive experience.
It was a lovely hotel, but the room was a bit small. Had booked two single beds but when i got there they were pushed together and made up like a double bed and no other rooms available so couldnt change. Even though i had rang a month beforehand
to confirm it was twin beds.
Food was extremely overpriced, £23 for a full breakfast is ridiculous, we only ate in the hotel once, better off eating elsewhere.
Staff were great but think my stay there will be a once off event
The location is perfect. One tube station is just steps away (Great Portland Street) and another (Regents Park) is just is about a city block further. The hotel itself offers everything you could possibly need or want. Our room (Superior Room) was
better than we expected. It would compare to the nicer rooms at Harrah's in Las Vegas for those who are familiar with those. On London standards it was VERY large. They provide free internet service in the common areas of the lobby. Convenience stores for soda and such were also just steps away. Original Bus Tour (which is a must-do) stops right outside on Albany Street.
This is an average hotel, not deserving of a 4star rating. Our biggest complaint is that all the receptionists were Spanish - somehow, in England in a 4star hotel I expected them to have a better grasp of English than they did. When we asked them
to deliver a newspaper to our room the next morning they began to do a check-out for us.
The room was very small not much walking room around the ends of the bed and the shower over the bath was hard to get into. However, location was good and the Concierges were excellent.
We booked this room having stayed here in 1997 before renovation. But that was a larger room for three people.
We had two "classic" rooms (their term) for my wife and I and two grandsons (18 and 20). The rooms were tiny - siutable only for an
ectomorph - an anorexic ectomorph travelling alone. At no point was there 24 inches or more of clear floor space. You almost need to go out into the corridor to turn around.
The bathroom was equally tiny. The bathtub/shower was particularly hazardous for seniors with a high step to enter and inadequate grab bars. The one bar of soap was the size of a commerative postage stamp.
Checking my bill on the room TV I noticed three charges of 12-15 pounds with no explanation. After pressing the point at the front desk, they finally admitted it was a "mistake" and they were removed. But what if I hadn't checked?
The hotel is now run by a spanish company with all spanish personnel. They were generally helpful and congenial.
There are convenience shops, pubs and restaurants across the street. We patronized them rather than the pricey restaurants in the hotel.
Hotel features (5 = best, 1 = worst):
Short drive from hotel
The best feature is the location - with Underground stations on two different lines two-three blocks away. It is a short taxi ride or Underground ride to Oxford Street shopping, Piccadilly and theaters and the British Museum. Regents Park, which is enormous, is next door.