$153 Avg/night
Rate and special offer based on Check-in: May 31, 2015 Check-out: Jun 1, 2015

Lancaster London

4 stars
View map of Lancaster Terrace, Lancaster Gate London, London, W2 2TY

Hotel Overview

Reviewer score
4.1
out of 5
95 reviews
Awesome Staff

I enjoyed my trip... Everyone was so nice and pleasant. See full review

  • Ashley H.
  • Apr 6, 2015
30th birthday weekend

Fantastic!!!!! Friendly staff perfect location. Classy rooms. See full review

  • ben G.
  • Mar 31, 2015
Four-star stay in London with rooms overlooking Hyde Park and the city
The four-star Lancaster London introduces visitors to the city's regal past and bustling present. The décor blends the opulence of the orient with sleek European styling, and promotes fine dining with two outstanding restaurants: Nipa, for award-winning Thai dishes, and Island Grill, a cutting-edge eatery overlooking Hyde Park. The Lancaster London has conference facilities catering for up to 3,000 people, plus high-speed Internet access and a business center. Guest rooms feature views of Hyde Park and the city. Knightsbridge, Bayswater and Paddington railway station are all within easy reach.
Reasons to stay
  • Rooms feature views of the city or Hyde Park
  • Short walk to Kensington Palace, Oxford Street and Marble Arch
  • Conference facilities for up to 3,000 guests
  • Two onsite restaurants and lounge, plus an afternoon tea service every day
Lancaster London rooms
The Lancaster London has 416 bright, climate-controlled guest rooms, with views of either the city or Hyde Park. Each room features direct-dial telephones, flat-screen TV, on-demand movies, plus an in-room digital safe and complimentary tea and coffee-making facilities. Bathrooms feature bathrobes, power showers and complimentary LLK toiletries. Lancaster London's Superior Rooms include a minibar, desk with universal power points, and voicemail covering nine languages. Deluxe Rooms have the same amenities as Superior Rooms, plus a seating area and views of London and Hyde Park. There are four floors of Executive rooms designed for business visitors. The Executive Rooms have panoramic views and feature high-speed wireless and wired Internet access. Deluxe Rooms at the Lancaster London offer a large bathroom and seating area. There are also 22 Embassy Suites with spacious bathrooms and walk-in dressing rooms. The award-winning Westbourne Suite and the Nine Kings Suite have contributed further to hotel's reputation as a luxury London accommodation. 24-hour room service is also available.
Things to do nearby
  • Hyde Park (0.9 mi/ 1 km)
  • Oxford Street (1.2 mi/2 km)
  • Royal Albert Hall (1.3 mi/2 km)
  • Kensington Palace (1.8 mi/3 km)
  • Big Ben (2 mi/3 km)
  • Buckingham Palace (2 mi/3 km)
  • The British Museum (2.3 mi/4 km)
  • Harrods (2.4 mi/4 km)
  • London Eye (3.5 mi/6 km)
  • Tate Modern (4.5 mi/7 km)

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Lancaster London Rooms

Superior City View
This room offers two single beds or one double bed.The rooms are bright and comfortably furnished, and feature complementary toiletries, air conditioning/heating, bathrobes, in-room safe, iron & ironing board, fully-stocked mini bar, satellite TV, high-speed internet access, direct-dial telephones, tea & coffee making facilities, and 24-hour room service.
Superior Park View
This room offers two single beds or one double bed. They all feature complementary toiletries, air conditioning/heating, bathrobes, in-room safe, iron & ironing board, fully-stocked mini bar, satellite TV, high-speed internet access, direct-dial telephones, tea & coffee making facilities, and 24-hour room service.
Deluxe City View
This room offers one double or two single beds. This room has more space and are comfortably furnished with a kingsize bed or large twins as well as an easy chair seating area. The bathrooms in Deluxe rooms are larger and include a bidet. All rooms feature complementary toiletries, air conditioning/heating, bathrobes, in-room safe, iron & ironing board, fully-stocked mini bar, satellite TV, high-speed internet access, direct-dial telephones, tea & coffee making facilities, and 24-hour room service.
Deluxe Park View
This room offers one double or two single beds. This room has more space and are comfortably furnished with a kingsize bed or large twins as well as an easy chair seating area. The bathrooms in Deluxe rooms are larger and include a bidet. All rooms feature complementary toiletries, air conditioning/heating, bathrobes, in-room safe, iron & ironing board, fully-stocked mini bar, satellite TV, high-speed internet access, direct-dial telephones, tea & coffee making facilities, and 24-hour room service.
Executive City View
This room offers one double or two single beds. Executive rooms are all on the top 4 floors of the hotel and feature large picture windows to make the most of the fantastic views over London's landmarks. These spacious accommodations have a large seating area, separate dressing area, generous wardrobe and lots of luggage space. Choose either a kingsize bed or large twins. The ensuite bathrooms are spacious and include a bidet, complementary toiletries and bathrobes. All bedrooms feature air conditioning/heating, in-room safe, iron & ironing board, fully-stocked mini bar, satellite TV, high-speed internet access, direct-dial telephones, tea & coffee making facilities, and 24-hour room service.
Executive Park View
This room offers one double or two single beds. Executive rooms are all on the top 4 floors of the hotel and feature large picture windows to make the most of the fantastic views over London's landmarks. These spacious accommodations have a large seating area, separate dressing area, generous wardrobe and lots of luggage space. Choose either a kingsize bed or large twins. The ensuite bathrooms are spacious and include a bidet, complementary toiletries and bathrobes. All bedrooms feature air conditioning/heating, in-room safe, iron & ironing board, fully-stocked mini bar, satellite TV, high-speed internet access, direct-dial telephones, tea & coffee making facilities, and 24-hour room service.

Amenities

  • WiFi
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Concierge
Elevators
Activities
Fitness center or spa
Dining
Bar/Lounge
Restaurant
24 hour room service
Services
Business center
Laundry service
Childcare Service
In-Room Safe
Meeting/Banquet facilities
Conference facilities
Currency exchange
Internet
WiFi
Parking
Parking

Nearby points of interest

  • Lancaster Gate: 0.1 mi
  • Paddington Station: 0.4 mi
  • Kensington Gardens: 0.4 mi
  • City of Westminster: 0.5 mi
  • Queensway: 0.5 mi
  • Whiteleys Shopping Centre : 0.6 mi
  • Hyde Park: 0.6 mi
  • Marble Arch: 0.7 mi
  • Albert Memorial : 0.7 mi
  • Showroom Gallery: 0.8 mi
  • Kensington Palace: 0.8 mi
  • Polish Institute and Sikorski Museum: 0.8 mi
  • Royal Albert Hall: 0.8 mi
  • Royal College of Music Archives and Museum of Instruments: 0.9 mi
  • Park Lane: 1 mi
  • Lancaster Gate: 0.1 mi
  • Paddington Station: 0.4 mi
  • Kensington Gardens: 0.4 mi
  • City of Westminster: 0.5 mi
  • Queensway: 0.5 mi
  • Whiteleys Shopping Centre : 0.6 mi
  • Hyde Park: 0.6 mi
  • Marble Arch: 0.7 mi
  • Albert Memorial : 0.7 mi
  • Showroom Gallery: 0.8 mi
  • Kensington Palace: 0.8 mi
  • Polish Institute and Sikorski Museum: 0.8 mi
  • Royal Albert Hall: 0.8 mi
  • Royal College of Music Archives and Museum of Instruments: 0.9 mi
  • Park Lane: 1 mi
  • Selfridges: 1 mi
  • Baker Street: 1 mi
  • Imperial College London: 1 mi
  • High Street Kensington: 1 mi
  • Harrods: 1 mi
  • Knightsbridge: 1.1 mi
  • Science Museum London: 1.1 mi
  • Sherlock Holmes Museum: 1.1 mi
  • Wallace Collection: 1.1 mi
  • Victoria and Albert Museum: 1.1 mi
  • Lords Cricket Ground: 1.1 mi
  • National Art Library: 1.1 mi
  • Bond Street London: 1.1 mi
  • London Business School: 1.1 mi
  • Madame Tussauds: 1.1 mi
  • Natural History Museum: 1.2 mi
  • Notting Hill: 1.2 mi
  • Hyde Park Corner: 1.2 mi
  • Baden-Powell House Exhibition: 1.2 mi
  • Gloucester Road: 1.3 mi
  • Handel House Museum: 1.3 mi
  • Wellington Arch: 1.3 mi
  • Royal Academy of Music: 1.3 mi
  • Maida Vale: 1.3 mi
  • Oxford Street: 1.4 mi
  • Red Mansion Foundation: 1.4 mi
  • University of Westminster: 1.4 mi
  • Oxford Circus: 1.5 mi
  • Royal Arcade : 1.5 mi
  • Photographers Gallery: 1.5 mi

Meeting facilities

Meeting Info
Lancaster London is one of Europe's largest and most flexible meeting and banqueting venues. It's 15 conference rooms have the ability to cater for a variety of events, from small business meetings, to large receptnios for up to 3,000 people. The hotel is best known for its award-winning rooms - the Nine Kings Suite & The Westbourne Suite. In addition, the Forest Suite is a collection of contemporary meeting, conference & syndicate spaces, catering for up to 200 guests.

Dining

Island Restaurant
A super-chic restaurant and bar designed to be one of the capital's hottest dining venues. Head chef Darren Marshall creates mouth-watering starters and main courses using fresh seasonal British produce, and his delectable desserts are a marvel.
Nipa Thai
Nipa is sister to the restaurant of the same name at the Landmark Hotel, Bangkok, and the teak panelling, furnishings and artefacts have all been shipped from Thailand. Nipa was one of the first 15 UK restaurants to receive the "Thai Select" award from the Thai Government for restaurants proven to be performing to the highest standards of quality and cuisine.

Hotel Policies

Check-in:
2:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

Ratings and reviews for Lancaster London

Overall score

4.1 / 5
5.01.0
95 out of 95
Amenities:
3.9
Cleanliness:
4.3
Hotel staff:
4.4
Comfort:
4.1
Location:
4.6
Value:
4.1

93% would recommend to a friend.

Sort by:
Review of Lancaster London

Reviewer score

1
5.01.0
blues lizard
Business
Tulsa, OK, USA
Sep 14, 2011

great place

Hotel was super in all ways. Location, location, location.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Review of Lancaster London

Reviewer score

1
5.01.0
trust me on this one
Business
San Francisco
Sep 11, 2011

good hostel alternative but nothing else

The pictures of this hotel are as measleading as they can possible get. The hotel is old and in poor condition. The rooms were extemely dirty (the firt they gave me had urine in the bathroom floor) and the carpets were filthy. The staff didn't do anything to accommodate my request (and I was just asking for a place that didnt' smell like a public bathroom) and it's full of tourists who have no idea what they are doing. I travel for a living and this definiitely ranks as one of my top bad experiences. The location is great though. Makes it much easier to stay out as long as possible

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
1
Hotel staff:
1
Comfort:
1
Location:
4
Value:
1
Trip purpose:

Business

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Review of Lancaster London

Reviewer score

1
5.01.0
blues lizard
Business
Tulsa, OK, USA
Sep 14, 2011

great place

Hotel was super in all ways. Location, location, location.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Review of Lancaster London

Reviewer score

2
5.01.0
Historienne
Business
New Hampshire, USA
Mar 11, 2012

I can't reccomend it

The superior room that we had at the Lancaster was a fairly average-sized hotel room for the price. When we asked for two beds, though, we were given only one. The bed itself was about as uncomfortable as it could have been (I could feel the springs digging into my back). You cannot get the news or weather on the television. Internet access - for which we paid seventeen pounds a day for!! - was an absolute joke! We kept on getting kicked off and the signal was weak when we were connected. The employee in the Business Office was not as friendly as I would have expected at a hotel of this supposed caliber. The only really exceptional aspect was the room service. Those staff members were always friendly, and the food was divine! My suggestion: go to lunch or dinner at one of the hotel restaurants, but don't stay the night.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
3
Hotel staff:
3
Comfort:
1
Location:
3
Value:
2
Trip purpose:

Business

Dining tip: In Hotel

Order the Oriental Creme Brulee ... it's AMAZING!!

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Review of Lancaster London

Reviewer score

2
5.01.0
Elmeshry
Business
Kuwait
May 31, 2014

Bad experience

Arrogant staaf and they are unhelpful, the room is not safe, the a/c is not working, small room (bad experience) the worst hotel in london.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
2
Hotel staff:
1
Comfort:
2
Location:
3
Value:
2
Trip purpose:

Business

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Review of Lancaster London

Reviewer score

2
5.01.0
MH Weekenders
Business
Dublin
Oct 20, 2014

Basic, practical with good location

The staff were nice, room was out of date & food and bar were totally overpriced

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
3
Comfort:
2
Location:
5
Value:
2
Trip purpose:

Business

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Review of Lancaster London

Reviewer score

3
5.01.0
Nebt
Business
New York, NY, USA
Dec 8, 2011

Lancaster London

The room mini bar refrigerator was broken and they said they would fix it, but never did. Concierge gave us wrong information about events like changing of the guard. We went there and he had the days wrong. Concierge was not helpful in securing tickets to plays. We asked him to check when we arrived if tickets were available for any nights for our stay,but he only checked for that day we asked. They said they would check again, but we never heard from them again, so I doubt they did. They wanted about $30 dollar per ticket service charge for tickets to another play that we finally were able to get easily ourselves.We booked a tour but had to pay cash because they wouldn't charge it to the room and their credit card machine was broken. The room was clean, but they didn't always replenish used coffee or all the towels, but did clean daily. Nice room and bathroom overall. There was easy access to the Underground and Paddington Station. Not much of interest in terms of shops or restaurants near the hotel. Nice neighborhood overall. The staff was generally very pleasant and friendly.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
3
Comfort:
4
Location:
4
Value:
3
Trip purpose:

Business

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Review of Lancaster London

Reviewer score

3
5.01.0
London Lovers
Business
Tampa, FL
May 22, 2012

Location is it

Overall,average. Here are some things that need work. All rooms should reflect 4 star rating, that's what you pay extra for. We were in 705 and found the room a bit worn and outdated. Carpet was very dirty looking. Bathroom was very small and had mold and cracking paint in the corner of the tub. On the positive the mattress was comfortable,mini bar fridge was nice to use for groceries,location is great for tube use and staff is friendly. Maid service was good except for the one who helped herself to my perfume on the last night. Despite the hotel issues, we had a great time in London.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
2
Hotel staff:
3
Comfort:
3
Location:
5
Value:
3
Trip purpose:

Business

Dining tip: Short walk from hotel

The Bathurst Cafe across from front of hotel is a great place for breakfast and desserts. The girls there are very friendly. Reasonable prices.

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Review of Lancaster London

Reviewer score

3
5.01.0
Solo at winter
Business
Hartpury, UK
Nov 30, 2012

weekend

Good hotel. Friendly staff. Only negative was unable to get on internet (wi-fi) in room.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
4
Value:
3
Trip purpose:

Business

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Review of Lancaster London

Reviewer score

3
5.01.0
Mike1985
Business
Zurich, Switzerland
Feb 12, 2013

Well located hotel

We were 4 young people (aged between 23 and 28) and spent 2 nights in that hotel for a weekend trip. It is well located and the starf are friendly, helpful and even our wish to be on the seventh floor (to reduce noise from the nearby street) was fulfilled. What we did not like too much was that the toilet flush in our room did not work well and even though we metioned it at reception it was not fixed during the stay. Furthermore there was fungi behind the wallpapers in the corridor what caused a frowsty smell (but the rooms seemed fungi free). Moreover the hotel seemed a bit like a former first class hotel that has seen its best times and needs some investments. Besides these points the hotel is well located (tube and seger buses in all directions nearby) and 15mind from oxford street and next to hyde park. Value for money was okay but considering the above mentioned points compared to other hotels the four star rating is questionable.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
5
Value:
3
Trip purpose:

Business

Nightlife tip: Short walk from hotel

Pub: The Swan, just a few meters away from the hotel on direction of notting hill

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