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Hotel Overview
Great Stay!
Our room was not ready when we arrived, so we got an upgrade to a deluxe room with a view of Hyde...
See full review
-
C. Lee
- Apr 6, 2012
FANTASTIC experience!
With one small exception, we could not have had a better experience in lodging in London (the wi-fi...
See full review
-
MCE1965
- Mar 18, 2012
Lancaster London Rooms
- Superior City View
- This room offers two single beds or one double bed.The rooms are bright and comfortably furnished, and feature complementary toiletries, air conditioning/heating, bathrobes, in-room safe, iron & ironing board, fully-stocked mini bar, satellite TV, high-speed internet access, direct-dial telephones, tea & coffee making facilities, and 24-hour room service.
- Superior Park View
- This room offers two single beds or one double bed. They all feature complementary toiletries, air conditioning/heating, bathrobes, in-room safe, iron & ironing board, fully-stocked mini bar, satellite TV, high-speed internet access, direct-dial telephones, tea & coffee making facilities, and 24-hour room service.
- Deluxe City View
- This room offers one double or two single beds. This room has more space and are comfortably furnished with a kingsize bed or large twins as well as an easy chair seating area. The bathrooms in Deluxe rooms are larger and include a bidet. All rooms feature complementary toiletries, air conditioning/heating, bathrobes, in-room safe, iron & ironing board, fully-stocked mini bar, satellite TV, high-speed internet access, direct-dial telephones, tea & coffee making facilities, and 24-hour room service.
- Deluxe Park View
- This room offers one double or two single beds. This room has more space and are comfortably furnished with a kingsize bed or large twins as well as an easy chair seating area. The bathrooms in Deluxe rooms are larger and include a bidet. All rooms feature complementary toiletries, air conditioning/heating, bathrobes, in-room safe, iron & ironing board, fully-stocked mini bar, satellite TV, high-speed internet access, direct-dial telephones, tea & coffee making facilities, and 24-hour room service.
- Executive City View
- This room offers one double or two single beds. Executive rooms are all on the top 4 floors of the hotel and feature large picture windows to make the most of the fantastic views over London's landmarks. These spacious accommodations have a large seating area, separate dressing area, generous wardrobe and lots of luggage space. Choose either a kingsize bed or large twins. The ensuite bathrooms are spacious and include a bidet, complementary toiletries and bathrobes. All bedrooms feature air conditioning/heating, in-room safe, iron & ironing board, fully-stocked mini bar, satellite TV, high-speed internet access, direct-dial telephones, tea & coffee making facilities, and 24-hour room service.
- Executive Park View
- This room offers one double or two single beds. Executive rooms are all on the top 4 floors of the hotel and feature large picture windows to make the most of the fantastic views over London's landmarks. These spacious accommodations have a large seating area, separate dressing area, generous wardrobe and lots of luggage space. Choose either a kingsize bed or large twins. The ensuite bathrooms are spacious and include a bidet, complementary toiletries and bathrobes. All bedrooms feature air conditioning/heating, in-room safe, iron & ironing board, fully-stocked mini bar, satellite TV, high-speed internet access, direct-dial telephones, tea & coffee making facilities, and 24-hour room service.
Hotel Map
- Area served
- Bayswater, Paddington, Notting Hill, Hyde Park, Kensington Gardens, Marble Arch, Lancaster Gate
- Nearby airports
- London Heathrow Airport - 12 miles, London City Airport - 12 miles, London Gatwick Airport - 30 miles, London Luton Airport - 32 miles
- Area description
- Hotel is adjacent to the lush green expanse of Hyde Park and the convenient Lancaster Gate Underground Station, while within easy walking distance of Marble Arch, Oxford Street and the Heathrow Express at Paddington Rail Station, and only 30 minutes driving from Heathrow Airport
Amenities
- 24 Hour Room Service
- Bar/Lounge
- Business center
- Concierge
- Conference Facilities
- Elevators
- High-speed Internet
- Internet Access
- Laundry Service
- Meeting/Banquet Facilities
- No Smoking Rooms/Facilities
- Parking
- Restaurant
- Room Service
- Safe Deposit Box
- Wireless Internet
Meeting facilities
- Meeting Info
- Lancaster London is one of Europe's largest and most flexible meeting and banqueting venues. It's 15 conference rooms have the ability to cater for a variety of events, from small business meetings, to large receptnios for up to 3,000 people. The hotel is best known for its award-winning rooms - the Nine Kings Suite & The Westbourne Suite. In addition, the Forest Suite is a collection of contemporary meeting, conference & syndicate spaces, catering for up to 200 guests.
Dining
- Island Restaurant
- A super-chic restaurant and bar designed to be one of the capital's hottest dining venues. Head chef Darren Marshall creates mouth-watering starters and main courses using fresh seasonal British produce, and his delectable desserts are a marvel.
- Nipa Thai
- Nipa is sister to the restaurant of the same name at the Landmark Hotel, Bangkok, and the teak panelling, furnishings and artefacts have all been shipped from Thailand. Nipa was one of the first 15 UK restaurants to receive the "Thai Select" award from the Thai Government for restaurants proven to be performing to the highest standards of quality and cuisine.
Hotel Policies
- Check-in:
- 1400
- Check-out:
- 1200
Terms and conditions
Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.
The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz
Guest Reviews (81)
Ratings and reviews for Lancaster London
- All travelers (81) 4.2 / 5
- Business (4) 4 / 5
- Couples (36) 4.1 / 5
- Families (14) 3.9 / 5
- Friends (11) 4.5 / 5
- Singles (4) 4.3 / 5
- Amenities:
- 4
- Room cleanliness:
- 4.5
- Hotel staff:
- 4.4
- Room comfort:
- 4.1
- Location:
- 4.6
- Value:
- 4.2
96%
would recommend to a friend.
- Most recent
- Highest score
- Lowest score
Reviewer score
Would not recommend
Location is it
Overall,average. Here are some things that need work. All rooms should reflect 4 star rating, that's what you pay extra for. We were in 705 and found the room a bit worn and outdated. Carpet was very dirty looking. Bathroom was very small and had mold and cracking paint in the corner of the tub. On the positive the mattress was comfortable,mini bar fridge was nice to use for groceries,location is great for tube use and staff is friendly. Maid service was good except for the one who helped herself to my perfume on the last night. Despite the hotel issues, we had a great time in London.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 2
- Room cleanliness:
- 2
- Hotel staff:
- 3
- Room comfort:
- 3
- Location:
- 5
- Value:
- 3
Dining tip:
Short walk from hotel
The Bathurst Cafe across from front of hotel is a great place for breakfast and desserts. The girls there are very friendly. Reasonable prices.
Reviewer score
Would recommend
C. Lee
Great Stay!
Our room was not ready when we arrived, so we got an upgrade to a deluxe room with a view of Hyde Park. It was a very comfortable room. The staff was friendly and helpful. The Island Grill restaurant was great for breakfast. Lounge comfortable and quiet. There are a couple other options for breakfast nearby. The location of the hotel is great, right around the corner from the Lancaster Gate Underground stop. Less than a 10 minute walk from Paddington Station and the pubs around there-Easy access from Heathrow Express.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 4
- Hotel staff:
- 4
- Room comfort:
- 4
- Location:
- 4
- Value:
- 5
Reviewer score
Would recommend
MCE1965
FANTASTIC experience!
With one small exception, we could not have had a better experience in lodging in London (the wi-fi was the only issue... 17 pounds per day is far too much, but at least they give you 15 free minutes on their business office computers). We were so pleased with our stay... the people couldn't have been nicer, the room was truly amazing, and the location is truly perfect. Thank you for making our stay so pleasant... we'll be back as long as it's affordable as it was this time!
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 5
- Location:
- 5
- Value:
- 4
Reviewer score
Would recommend
ImperialHunter
Hidden Gem
You are smack in the middle of it all. I mean the subway is right behind it, you are 5 mins walk from Bayswater, which has superb pubs and restaurants. another 5 to 10 mins walk you are in Nottinghill and Portabella Rd. head the opposite direction and you are walking into the shopping district! OMG i love this place!!! The hotel room itself will be larger than what you normally would get in a big city. Decor is a bit older but heck you are in London, its called History :)
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 4
- Location:
- 5
- Value:
- 5
Entertainment tip:
Short walk from hotel
You are in London, walking and subway is a must unless you want to pay a boatload for taxi :)
Reviewer score
Would not recommend
Historienne
I can't reccomend it
The superior room that we had at the Lancaster was a fairly average-sized hotel room for the price. When we asked for two beds, though, we were given only one. The bed itself was about as uncomfortable as it could have been (I could feel the springs digging into my back). You cannot get the news or weather on the television. Internet access - for which we paid seventeen pounds a day for!! - was an absolute joke! We kept on getting kicked off and the signal was weak when we were connected. The employee in the Business Office was not as friendly as I would have expected at a hotel of this supposed caliber. The only really exceptional aspect was the room service. Those staff members were always friendly, and the food was divine! My suggestion: go to lunch or dinner at one of the hotel restaurants, but don't stay the night.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 2
- Room cleanliness:
- 3
- Hotel staff:
- 3
- Room comfort:
- 1
- Location:
- 3
- Value:
- 2
Dining tip:
In Hotel
Order the Oriental Creme Brulee ... it's AMAZING!!
Reviewer score
Would recommend
you and I
Wonderful repeat visit to London and the Lancaster London
We had a fabulous time in London! Traveled for special occasion. Daughter's first visit and mom's 10th! The hotel's great location led to easy access to sights. The hotel staff, especially the concierge staff was fantastic! Answered all questions easily, accurately and with a smile on their face. Gave wonderful, easy alternative transportation advise when needed - because of construction diversion.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 5
- Location:
- 5
- Value:
- 5
Reviewer score
Would not recommend
average, not worth 4 stars
We had a nice stay, but the room was nothing special and especially the bathroom was dissapointing. It was very very small, and definitely not 4-star quality. The location of the hotel and the staff were absolutely fine, but this hotel needs some work!
Hotel features (5 = best, 1 = worst):
- Amenities:
- 3
- Room cleanliness:
- 4
- Hotel staff:
- 4
- Room comfort:
- 2
- Location:
- 4
- Value:
- 3
Reviewer score
Would recommend
JPCH
A very nice location for ageing people
We enjoyed a relatively roomy room and a nice bathroom. The staff was friendly, but unfortunately we were woken during the first night by a housekeeper who apologized : he had mistaken the room number … The restaurant was all right but there wasn't a big choice for lunch or dinner in the area of the hotel. We had breakfast in Island Grill. The standard continental breakfast was really cheap.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 4
- Hotel staff:
- 4
- Room comfort:
- 4
- Location:
- 4
- Value:
- 4
Dining tip:
In Hotel
The menu à la carte is quite good and not very expensive. But you must have dinner before 7 pm, afterwards the restaurant is closed.
Reviewer score
Would recommend
PTG127
Great Hotel away from the hustle and bustle
We just returned from our trip to London and the Lancaster London did not disappoint. LOCATION: While it is away from many of the sights in the center of London, the Lancaster Gate tube stop below the hotel made getting to any part of London easily accessible. The hotel sits across the street from Hyde Park and Kensington Gardens which was definitely worth a stroll. ROOM: We had a room on a lower floor which we were told was not part of their recent refurbishment. That being said, the room was updated, clean, and very comfortable. Very nice size by London standards. MISCELLANEOUS: -15 minutes of free internet at the Business Center was a nice amenity to stay connected. - the elevators took FOREVER to stop at our floor (3rd) in the morning. Had no problem taking the stairs but they were difficult to navigate.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 3
- Room cleanliness:
- 4
- Hotel staff:
- 3
- Room comfort:
- 5
- Location:
- 3
- Value:
- 4
Reviewer score
Would recommend
jmac513
Girlfriends first visit
I've been to London over a forty times, and this was the first staying at the Lancaster. I took my girlfriend for her first trip out of the US. Overall we liked the Lancaster, except for the lack of free Wifi (considering how much the room cost), the bed was very hard (after further inspection it was two single beds put together to make a "king"), and the tub was dangerous getting in and out (non-skid strips would be advisable in the tub). The amenities were fine, but you have to pay for ice.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 3
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 3
- Location:
- 5
- Value:
- 4
Dining tip:
Short walk from hotel
The Bathhurst Deli less than 100 yds/meters walk straight across from the front door serves a great English Breakfast for half the cost as the hotel. Sandwiches were very reasonable and tasty.
