Hotel Russell - PH Hotels

The only thing we didn´t like what that the breakfest was not included in the price from you. We were very disapointed that this was not clear enough when we booked!

Stopped for 1 night before going to Paris ideally placed for Eurostar . Staff friendly and although we arrived early checked straight into room which was very welcome so we could head straight into London for shopping and show. Room average and size of room seemed smaller than othe hotels stayed in but for 1 night ok for price I paid. Didn't use facilities so cannot comment about food or bar. We were on first floor and some of decor was tired but clean, seemed as if part of hotel such as foyer done up but not quite reached some areas of hotel yet. Overall a nice hotel with friendly and helpful staff

Maybe it is because I'm used to free wi-fi and complimentary breakfast. Maybe it's because I want a room that can fit both me and my luggage. The hotel location was wonderful but internet was incredibly expensive and so was breakfast. They wanted 12 pounds a morning, unless I didn't buy the package and then it was 18 pounds, just for breakfast! There was a perfectly good breakfast place right across the street serving breakfast for 4 pounds. The room was tiny and the hotel wasn't cheap so I expected a little bit more on those fronts. However, friendly service and prime location.

The reception was very professional and gives a very good impression. The location of the hotel is excellent. The room ( a single) was very poky. But it has most of the essentials and was clean. The charge of 15pounds a day for wifi was out of line with the market and should be reduced to nil. The breakfast was enjoyable (but over priced at 19 pounds) But the restaurant for other meals was rather mediocre. Staff were very good. Value was average.

Very clean rooms, lovely decor in a great location. WiFi is expensive - I expect free. A refrigerator in the room would have been nice to have.

A hotel with history - nicely renewed. Staff does not fit in this good atmosphere. Except the concierge!

Am a business traveller and often in London, and I usually try to keep away from the Russell Sq area for the noise and impracticality of it's underground connecgtions. I don't like the Russell hotel, it is very big and tries to resemble the Hilton or similar chains but it's just a tired hotel. So you have to pay for everything - Internet (UKP 15!), breakfast (UKP 20!) and so on, while the carpets in the room are a bit old and dirty, the lighting in the hallways is a bit yellow and similar remarks. One evening they didn't have any Internet vouchers left as well - so for any connectivity you had to go out into a coffee shop to get work done.

Really beautiful hotel, wonderful Victorian british hotel inside and out but with lovely modern room interiors, great british service, breakfast and more. Minutes walk from The British Museum, great pubs and nice restaurants away from the more touristy and commercial areas. Minutes walk from Euston Station. We loved it and will absolutely return.

We upgraded from the standard room (which was a little small and not too beautiful) to a mini suite. The latter was considerably better, although the first night, we couldn't get the heating to work (and neither could the staff). We were then transferred to a different suite, which was considerably better. Staff are nice and the location is great.

I spent a week at the Russell while attending an academic conference and found it very comfortable and modern. TS Elliot used to meet his fiancee at the bar, it is rumored. Very well-located and very convenient to the Russell Square stop, UCL, British Museum, etc. My only complaint was that the single was a bit small -- though maybe that's to be expected.