Holiday Inn LONDON - KENSINGTON FORUM

Could not better than any other.

Great Location,Fantastic Breakfast,Good food at the bar,clean rooms,Excelent room service. Had a great time

* great room service * clean * friendly staff * good location (next to shopping center+underground station) * room may be a bit small for large families * breakfast expensive

Actually, we never made it as our flight was repeatedly canceled into Heathrow due to snow! However, we have stayed at this hotel 3 times before and found it clean and well run. However, the hotel rooms are not as spacious as those in the U.S.

We are boutique-hotel lovers, and for our first time in London (Dec. 2008) we wanted to do the best which means it's all about the location. S.Kensington is the most upscale residential neighborhood in London, very similar to the Upper East Side in NYC. Naturally, the only difference is that you are in London and you don't expect to see a high rise hotel around the corner. But there is one.. and it was ridiculously cheap in a vac.package during Christmas. i was hesitant at first but we took a chance, and after all it payed back big time. We loved the room (small but cozy), 5 star level quietness and cleanness of it was a surprising bonus. Gloucester Street is such a quaint place with a few pubs, cafes, restaurants spread on and around it. If you are fine with a high rise it is a great hotel for you! IF not, then still it serves you right in many ways except for the regular crowd at the lobby. (mostly pilots and hostesses) Bright and updated looks all over, though.

We only stayed at this location for one night of our two week trip, but it was the least favored of all our places. The TV and refrigerator were both broke, but the staff was timely and friendly with repairs. Our room was located next to the tube and was very noisy until the tube shut down, then we had noisy people at three in the morning. Friends we were with stayed at this hotel for a week and did not have a similar experience. Perhaps it was because of our one night stay. Location was great, but I preferred the flat we rented three blocks away earlier in the week.

Dont expect to have a warm shower, you'll be lucky to even have a shower as the water pressure cant even make it to the hand held shower.

Experience with hotel was absolutely fine. Room was plenty big enough. Room service timely. Cleaning very good. Previous traveler had complained about step down out of tub,...but had no problem with that. When traveling little things like that can be expected. Bathroom very clean and well stocked. Overall had a very good experience with this hotel. Would definetely stay here again. One big plus.......quiet rooms... did not hear anything..:)

Overall it was great but there were problems...with the room. The room was a bit shabby. Wallpaper was peeling. Some lights didn't work and although reported, they were not fixed. Heater-air conditioner didn't work well either. The heat was unbearable. Staff night manager was helpful and tried her best. Housekeeping and maintenance didn't respond to our/her pleas until she tried a number of times. We were offered a free breakfast on the last day since we had to stay up late waiting for the repairs which came...but during the night the heat went up again. They're trying hard but it needs work. Concierge was great plus night manager but overall maintenance wasn't good enough for our expectations..which were reasonable.

The hotel staff were very friendly and helpful. The room was nice - standard double hotel room! Modern enough and clean which is the most important thing. From the outside the hotel isn't the most attractive but the inside is fine. The bar is a bit old fashioned so we didn't spend much time there. Overall I would recommend it - good location and okay price.