The hotel was well situated in a quiet neighborhood, which I like, safe, not far from a metro stop and met my expectations. Beds were a bit saggy - not a comfortable night sleep for me, but my son can sleep through anything. Nice hotel, however, I
would say that they were overpriced in spite the rooms being clean and comfortable it was very small and tight for 2 people. They charge extra for everything, even Wi-fi in the room if you needed it.
Hotel features (5 = best, 1 = worst):
Short walk from hotel
Good hotel, but if you can find a better priced hotel, I would recommend that. I loved the quiet residential neighborhood with local bars, close to shopping and nightlife of Soho, but the hotel was expensive and they charged extra for everything including Wi-fi. Lots of other options avaialble -several other hotels were nearby, including the poshest London Youth Hostel located a block down at about 10th the price if that is an option.
the confirmation i received was for a ''Room description: Executive Double - 1 queen bed and 1 twin bed" We were told by the reception that no such room existed and instead were given a room with one double bed only one chair for sitting and no
ironing or trouser press.The A/c was off and they charged us 20 pounds for access to internet for 24 hours. Breakfast was not included like previous times and we had to pay cash for it. The room cost us about 240 ponds a night when it was offered to walk ins for 165 only.We will be staying another 3 weeks in London but not at this hotel.
We were traveling on our honeymoon and asked for an upgrade and theyr refused. The first room they checked me into had a picture frame hanging on the wall with cracked glass and scotch-taped together. They also had a plug in the bathroom with
scotchtape around it. The sink in the bathroom was not clean at all. When we asked to be moved to a different room they made us wait until the next day.
The new room was fine, but the in-room safe was broken and had to be fixed and the beds did not have fitted sheets.
Also, the carpets in both rooms were STAINED.
We asked for a late check out on the day of our departure and they wanted to charge us 15 pounds an hour.
A "4 star hotel" in the States would never get away with this sort of unaccommodating service.