Myself, wife and son have stayed at the Buchanan arms hotel about 5 times now because of its... See full review
Mar 29, 2013
Nice Facilities but Poor Service
While the hotel itself is nice with comfortable rooms, we had a terrible time with the staff there.... See full review
Sep 24, 2010
In a stunning location, this wonderfully rural accommodation will give you the key to Loch Lomond...with Glasgow's shopping areas only 20 miles away too! BEST WESTERN Buchanan Arms Hotel and Spa has undergone a total transformation with its stylish and contemporary bedrooms and public areas, yet still retains traditional features like log fires, a unique snug bar and the walled hotel gardens! Wherever you turn, style meets seclusion to make this the perfect place for a relaxing break or residential retreat with colleagues or groups. The calming health club means you can take a dip in peace too, with a spacious 14 meter pool and spa bath to choose from... and a sauna steam room, gym, dance studio and squash court offering even more choice when it comes to feeling fantastic! The self contained Heaven at Buchanan Spa has 4 treatment rooms, a tranquil relaxation area and a relaxing range of classic and holistic treatments. Let your hair down, and let us take care of your from head to toe in gorgeous surroundings!
Enjoy your stay.
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Terms and conditions
Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.
The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz
Myself, wife and son have stayed at the Buchanan arms hotel about 5 times now because of its location and the spa facilities. However everything else about this hotel comes out negative. The reception and bar staff are generally miserable. The
reception staff tend to ignore you even though they can see you waiting. On my last visit all I wanted to do was ask where my room was this was after a ten minute wait to be checked in and then she could not finish speaking with me quick enough, hence she forgot to tell me where my room was. However I am convinced it is weekend staff as i always check out on a Monday and the different staff are happy and helpful. The rooms have always been dirty, last visit there was empty biscuit packets on the floor and a lipstick and the bath had horrible hairs all over it.
The food however in the restaurant was good every time but expensive for what you get. Not worth paying full price for this place £90+, but book in advance and get a room for £40/night all in for the family its not that bad.
Hotel features (5 = best, 1 = worst):
Short walk from hotel
Visit the Clachan Inn to dine. Eat the steak, expensive but the best steak you will find in Scotland.
While the hotel itself is nice with comfortable rooms, we had a terrible time with the staff there. When we got to our room, there were wet, visibly dirty towels on both beds and the bathroom was a mess. We called reception to inform them and
someone did come to remove the towels and bring us fresh ones. However, nothing further was done such as changing bedding. We were offered a free bottle of wine with our dinner in their restaurant but we never got it. It is absolutely disgusting to have to stay in an unclean room when you don't even know who's been there last or when it was last cleaned. We weren't offered any money off our stay and when we complained they said they couldn't give us any discount. Additionally, we couldn't connect to the internet though there was supposed to be Wi-Fi and when we informed the desk they were not able to help or give us any indication of when it might be fixed. They instead stated that they didn't know anything about it. Needless to say, we were very dissatisfied with our stay here.