$75 Avg/night
Rate based on Check-in: Dec 13, 2014 Check-out: Dec 14, 2014

BEST WESTERN Palace Hotel & Casino

4 stars
Central Promenade, DOUGLAS, Douglas, IM2 4NA
Hotel Overview
Reviewer score
3.6
out of 5
9 reviews
Excellent location, comfortable, friendly

Excellent location, comfortable, friendly, high-quality. Car-park filled up at times. Excellent... See full review

  • Morcus Porcus
  • Sep 1, 2014
Superb Hotel

The view was great room looked just like the picture staff was friendly. The room was a little... See full review

  • Robin Globe Trotter
  • Jun 5, 2014
The BEST WESTERN Palace Hotel & Casino in Douglas, is perfectly placed on the beautiful Victorian Promenade of Douglas on the Isle of Man - ours is one of the largest and best appointed 4 Star hotels on the island! We are a one stop entertainment complex with our own casino, nightclub and leisure facilities on-site, during the weekends the complex has a lively and dynamic atmosphere. We also have a two screen cinema just 150 meters away from the complex. We're just meters away from the beach and our friendly staff will be happy to recommend daily excursions around the island. Douglas' retail and business center is moments away. Whether you're here for business or pleasure we're able to offer a unique combination of stylish accommodation blended with an elegant environment for all kinds of events or breaks.

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Reviewer score 3.0 out of 5
Reviewer score 3.0 out of 5
Reviewer score 4.0 out of 5

BEST WESTERN Palace Hotel & Casino Rooms

1 DOUBLE BED
1 DOUBLE BED,NO-SMOKING,STANDARD
2 SINGLE BEDS
2 SINGLE BEDS,NO-SMOKING,STANDARD
1 DOUBLE BED
1 DOUBLE BED,NON SMOKING,SEA VIEW
2 SINGLE BEDS
2 SINGLE BEDS,NON SMOKING,SEA VIEW
1 KING BED
1 KING BED,NON SMOKING,SEA VIEW,DELUXE
SUITE-1 KING BED
SUITE-1 KING BED,NSMK,DELUXE SUITE WITH SEPARATE LOUNGE

Amenities

  • High-speed internet
  • Free parking
  • Indoor pool
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Elevators
Activities
Indoor pool
Fitness center or spa
Casino
Steam bath
Dining
Bar/Lounge
Restaurant
Lounge
Room service
Services
24 hour front desk
Business center
Guest laundromat
Concierge desk
Security
Wake-up service
Barber shop
Porters
FAX
Conference facilities
Copy service
Cellular telephone rental
Internet
High-speed internet
Parking
Free parking
Outdoor parking
Accessibility
Accessible facilities
Room
Television with cable
Cribs available
Electronic door locks
Ironing board

Dining

Atlantis
Atlantis, on premises, full service, international, open for: lunch, dinner, full a la carte menu.
Colours Sports Bar
Colours Sports Bar, on premises, bar/lounge, international, open for: lunch, dinner, lively sports bar and nightclub. Traditional bar food available.
Paragon
Paragon, on premises, full service, international, open for: breakfast, lunch, dinner, carvery and steak menu.
Aces Bar
Aces Bar, on premises, bar/lounge, international, open for: lunch, casino bar serving snacks. (Full membership required).
Paragon Bar
Paragon Bar, on premises, bar/lounge, international, open for: lunch, dinner, upmarket bar food in the hotel's main bar.

Hotel Policies

Check-in:
04:00 PM
Check-out:
11:00 AM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz

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Guest Reviews (9)

Ratings and reviews for BEST WESTERN Palace Hotel & Casino

Overall score

3.6 / 5
5.01.0
9 out of 9
Amenities:
3.2
Room cleanliness:
4.3
Hotel staff:
3.3
Room comfort:
3.9
Location:
4.2
Value:
3.3

67% would recommend to a friend.

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Review of BEST WESTERN Palace Hotel & Casino

Reviewer score

4
5.01.0
Manx man returning
Business
London
Nov 16, 2014

Great break

Excellent location and very friendly staff. Good car parking

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
5
Trip purpose:

Business

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Review of BEST WESTERN Palace Hotel & Casino

Reviewer score

5
5.01.0
Morcus Porcus
Business
Barrow, Cumbria
Sep 1, 2014

Excellent location, comfortable, friendly

Excellent location, comfortable, friendly, high-quality. Car-park filled up at times. Excellent food options.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

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Review of BEST WESTERN Palace Hotel & Casino

Reviewer score

1
5.01.0
Chappers
Business
Chelmsford
Jul 10, 2014

Never again !!!

Reception always empty when there is staff .... RUDE unhelpful ! Do NOT stay if over 25 as your will be woken by shouting and foul language by under 25 year olds leaving the nightclub at hotel . We were woken 3 out our 4 nights there . On the Saturday we were kept awake the whole night finally taxi s and people disappeared about 4.40 am !!!! We were tired went to bed at 8.30 in evenings to catch up on sleep or ruin totally our holiday . We complained but told yes we do donetimes get complaints that was it!!! DISGRACFUL !!!!!! Also double check about breakfast we were told breakfast included it's NOT !!! We had to go out each morning after having first meal there first night was awful !!! Hotel grubby as well I would not even give one star!!!!

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
4
Hotel staff:
1
Room comfort:
2
Location:
3
Value:
1
Trip purpose:

Business

Dining tip: Short walk from hotel

Savoy hotel welcome outside guests excellent place to have cooked breakfast and a lot cheaper than the awful best western!

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Review of BEST WESTERN Palace Hotel & Casino

Reviewer score

2
5.01.0
Lori2
Business
Merseyside
Jul 4, 2014

Ignorant Receptionist!!

Receptionist, Gemma needs training in customer care. Her attiitude was terrible, no eye contact and totally ignored us when a regular traveller arrived who stays in the hotel regularly!!! She also spoke to house keeping on the phone with a terrible manner in fron of myself and my husband. Hotel needs a total refurb in public areas - Rooms clean and fresh - would have hated to have had a room at rear of hotel as it looks like cell block H!!!

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
4
Hotel staff:
1
Room comfort:
3
Location:
4
Value:
2
Trip purpose:

Business

Dining tip: Short walk from hotel

The Italian Job Restaurant near the Villa Marina Theatre was excellent

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Review of BEST WESTERN Palace Hotel & Casino

Reviewer score

5
5.01.0
Robin Globe Trotter
Business
Morgantown, WV
Jun 5, 2014

Superb Hotel

The view was great room looked just like the picture staff was friendly. The room was a little small but the view and location to points of interest more than make up for it.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Sightseeing tip: Short walk from hotel

Highly recommend the 5 day explorer pass available for travel on the Island. Great value.

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Review of BEST WESTERN Palace Hotel & Casino

Reviewer score

3
5.01.0
Explorer10
Business
Greater Manchester
Apr 8, 2014

Sea view getaway

Sea view rooms give fantastic view to the beach. The hotel exterior is outdated, but deluxe room was clean and spacious enough.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
3
Room comfort:
4
Location:
5
Value:
3
Trip purpose:

Business

Money-saving tip: In Hotel

Finnish style sauna at the facility of gym, pool and jacuzzi - all included.

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Review of BEST WESTERN Palace Hotel & Casino

Reviewer score

5
5.01.0
Rich1234
Business
Waterlooville
Oct 23, 2013

Great

Loely clean hotel we enjoyed our stay would go back wwe have stayed in hundreds of hotels and this was the best

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Review of BEST WESTERN Palace Hotel & Casino

Reviewer score

4
5.01.0
two old biddy's
Business
isle of man
Sep 29, 2013

good hotel

enjoyed staying there although desk staff could have been a bit more welcoming, bit miffed, we left our bags with hotel after checkout for a few hours and when we went to collect they were stuck outside in reception area - no staff about, anyone could have walked off with them. but rooms clean etc.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
3
Room comfort:
4
Location:
3
Value:
3
Trip purpose:

Business

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Review of BEST WESTERN Palace Hotel & Casino

Reviewer score

3
5.01.0
Mr JG
Business
SY UK
Jun 15, 2012

mixed feelings

the sea view was disappointing as it overlooked a flat roof in front which had cigarette ends strewn about . the room only had 1 comfortable chair The front ground reception area was very institutional and required going up a floor to reach the lifts the sitting / eating area in the bar was badly arranged so that the lamp lights were intrusive. restaurant menu especially for vegetarians was limited

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
4
Hotel staff:
3
Room comfort:
3
Location:
4
Value:
2
Trip purpose:

Business

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