Norfolk Hotel Birmingham

2 stars
267 Hagley Road, Birmingham, B169NA
Hotel Overview
Reviewer score
1.6
out of 5
10 reviews
Good, Cheap Room for the Night

Paid £23 for a room on New Years Eve, hotel was only 5-10 minute drive from Broad Street (B'ham) so... See full review

  • daveishere
  • Jan 3, 2012
Cheap weekend away

Good value for money, the room had everything you would need for a short weekend break. Parts of... See full review

  • Reknak
  • Nov 29, 2011
Friendly and affordable lodging minutes away from the city center
Just a short drive away from the center of Birmingham, the Norfolk Hotel Birmingham is a budget- and family-friendly hotel, a clean and comfortable property ideal for those wishing to explore Birmingham without the need for the frills and accoutrements of more expensive hotels. An on-site restaurant and bar are convenient and welcome additions, as is a business center and conference facilities that accommodate up to 80 guests at the Norfolk Hotel Birmingham.
Highlights
  • On-site bar and restaurant
  • Wi-Fi available throughout public spaces
  • Conference facilities that accommodate up to 80 guests
Rooms
Belying their value proposition, guest rooms at the Norfolk Hotel Birmingham are clean and comfortable with a spiffy overcoat, furnished with modern conveniences and amenities, and well appointed beyond expectations. Additions include a television, Wi-Fi, tea- and coffee-making facilities, iron and ironing board, telephone with voice mail, and bathroom amenities.
Features
Situated just minutes away from the Birmingham city center, the Norfolk Hotel Birmingham is a clean and comfortable, budget-friendly property equally suitable for business and leisure travelers. Conference facilities accommodate up to 80 guests, placing the Norfolk Hotel on a short list of budget-friendly business properties. The on-site Edgbaston Bar serves frothy beers and stiff cocktails and is a popular local spot to unwind while watching televised sporting events. The Norfolk Hotel Birmingham also offers the very competent Headingly Restaurant, where a rich selection of multinational cuisines is sure to provide options for any palate.
Transportation
  • Birmingham New Street Railway Station (2.5 mi/4 km)
  • Birmingham International Airport (11.4 mi/18.4 km)
Attractions
  • Birmingham Botanical Gardens (1 mi/1.7 km)
  • St. Chad's Catholic Cathedral (2.5 mi/4 km)
  • Cadbury World (3.8 mi/6.1 km)
  • Kenilworth Castle (21 mi/33.7 km)
Business
  • Conference rooms that can accommodate up to 80 guests
  • Wi-Fi in public spaces
  • Audiovisual equipment
  • Photocopying, printing and fax services

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Reviewer score 2.4 out of 5
Reviewer score 2.0 out of 5

Norfolk Hotel Birmingham Rooms

Standard Double Room
Room with one Double bed. Room offers Alarm clock, Bathroom amenities, Color TV, Disabled facilities, Ensuite / Private bathroom, Hairdryer, Heating, Internet access, Iron / Ironing board, Kettle, Laundry service, Non-smoking rooms, Radio, Tea and coffee making facilities, Telephone and Voicemail.
Standard Single Room
The bedding option for the room is one single bed. Room offers Alarm clock, Bathroom amenities, Color TV, Disabled facilities, Ensuite / Private bathroom, Hairdryer, Heating, Internet access, Iron / Ironing board, Kettle, Laundry service, Non-smoking rooms, Radio, Tea and coffee making facilities, Telephone and Voicemail.

Amenities

  • WiFi
  • Free parking
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Elevators
Dining
Bar/Lounge
Restaurant
Room service
Services
Business center
Conference facilities
Internet
WiFi
Parking
Free parking
Accessibility
Handicapped rooms/facilities

Nearby points of interest

  • Birmingham Botanical Gardens and Glasshouses: 0.6 mi
  • Crescent Theater: 1.2 mi
  • Edgbaston: 1.3 mi
  • NIA Birmingham: 1.3 mi
  • National Sea Life Center: 1.4 mi
  • Winterbourne House and Garden: 1.4 mi
  • Symphony Hall: 1.5 mi
  • Brindleyplace: 1.5 mi
  • International Convention Center: 1.5 mi
  • Barber Institute of Fine Arts: 1.6 mi
  • University of Birmingham: 1.6 mi
  • Hall of Memory: 1.6 mi
  • The Pen Museum: 1.6 mi
  • Birmingham Museum & Art Gallery: 1.8 mi
  • Alexandra Theatre: 1.8 mi
  • Birmingham Botanical Gardens and Glasshouses: 0.6 mi
  • Crescent Theater: 1.2 mi
  • Edgbaston: 1.3 mi
  • NIA Birmingham: 1.3 mi
  • National Sea Life Center: 1.4 mi
  • Winterbourne House and Garden: 1.4 mi
  • Symphony Hall: 1.5 mi
  • Brindleyplace: 1.5 mi
  • International Convention Center: 1.5 mi
  • Barber Institute of Fine Arts: 1.6 mi
  • University of Birmingham: 1.6 mi
  • Hall of Memory: 1.6 mi
  • The Pen Museum: 1.6 mi
  • Birmingham Museum & Art Gallery: 1.8 mi
  • Alexandra Theatre: 1.8 mi
  • O2 Academy Birmingham: 1.8 mi
  • Victoria Square: 1.8 mi
  • Museum of the Jewellery Quarter: 1.9 mi
  • Electric Cinema: 1.9 mi
  • Birmingham Town Hall: 1.9 mi
  • Birmingham Hippodrome: 1.9 mi
  • Birmingham Back to Backs: 1.9 mi
  • Birmingham New Street Station: 2 mi
  • St. Phillip's Cathedral: 2 mi
  • Edgbaston Cricket Ground: 2 mi
  • Midlands Arts Center: 2.1 mi
  • St. Martin in the Bull Ring: 2.1 mi
  • Moor Street Railway Station: 2.2 mi
  • Cannon Hill Park: 2.3 mi
  • Digbeth: 2.3 mi
  • The Giant Screen at Millenium Point: 2.5 mi
  • Thinktank Planetarium: 2.5 mi
  • Aston University: 2.6 mi
  • Aston: 3.1 mi
  • Cadbury World: 3.1 mi
  • Aston Hall: 3.7 mi
  • Birmingham City University: 3.8 mi
  • Great Barr: 5.7 mi
  • Erdington: 5.9 mi
  • Castle Bromwich: 7.3 mi
  • Birmingham Delta Force Paintball-Beechwood: 9.2 mi
  • NEC Birmingham: 9.6 mi
  • National Motorcycle Museum: 10.1 mi
  • Chamberlain Square: 3,458 mi

Dining

Rooms
Renovation is being carried out in some parts of the hotel. We apologise for any inconveninece this may cause.

Hotel Policies

Check-in:
1400
Check-out:
1100

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (10)

Ratings and reviews for Norfolk Hotel Birmingham

Overall score

1.6 / 5
5.01.0
10 out of 10
Amenities:
1.4
Room cleanliness:
1.5
Hotel staff:
1.6
Room comfort:
1.3
Location:
2.7
Value:
2.1

20% would recommend to a friend.

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Review of Norfolk Hotel Birmingham

Reviewer score

1
5.01.0
Ella643
Business
London
Feb 18, 2013

ABSOLUTELY AWFUL

Dirty, Poorly kept hotel. Woken every morning by loud banging and drilling. Hotel looked so dirty I didn't want to touch anything. Staff were un-helpful and rude and the customer service was some of the worst I've ever encountered.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
1
Hotel staff:
1
Room comfort:
1
Location:
1
Value:
1
Trip purpose:

Business

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Review of Norfolk Hotel Birmingham

Reviewer score

1
5.01.0
Holly Pops
Business
Portsmouth
Oct 13, 2012

Never stay at this "Hotel" ever!!!

The Norfolk Hotel is not a Hotel but a doss house! The staff are un-helpful, and the rooms are disgusting! How this hotel can class itself as a 3* is beyond me! In our room, the furniture was falling in bits. There were holes in the sheets, mold, thick dust and cobwebs everywhere. The carpet was full of stains, one of the lights were smashed. Exposed gas pipes. Our so called tea and coffee facilities consisted of three odd mugs with cracks and stains on them, no teaspoons, kettle didn't work. Room smelt of urine and vomit. The photos on the website we used are nothing like the actual hotel!! Horrible!!

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
1
Hotel staff:
1
Room comfort:
1
Location:
3
Value:
1
Trip purpose:

Business

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Review of Norfolk Hotel Birmingham

Reviewer score

1
5.01.0
john harrow
Business
devon
Sep 13, 2012

slum in middle of hagley rd

broken bed,broken window.dirty room..unfriendly staff..

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
1
Hotel staff:
1
Room comfort:
1
Location:
3
Value:
3
Trip purpose:

Business

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Review of Norfolk Hotel Birmingham

Reviewer score

1
5.01.0
Bexismaname
Business
Birmingham, West Midlands, UK
Apr 11, 2012

Diabolical stay appalled by the staff and hotel no stars deserved

1st room had a broken bed and wires hanging from the bathroom ceiling. I had to argue with the recptionist to give me another room i got another room to my amazment it was worse then the first it had a dirty shower and wash basin, a table on top of the watdrobe, doodles all over the walls, uncovered wires on the ceiling and the heating did not work. After complaining a second time i did not get a room change but was told by the receptionist that they do not get anything out of me bein happy or annoyed with the hotel and i should just take the electric heater

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
1
Hotel staff:
1
Room comfort:
1
Location:
1
Value:
1
Trip purpose:

Business

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Review of Norfolk Hotel Birmingham

Reviewer score

1
5.01.0
Disgusted stayer222
Business
Norwich, Norfolk, UK
Feb 10, 2012

AVOID AT ALL COSTS

Avoid this hotel i know it's cheap but it is horrendous i have stayed in many hotels and never said a bad word but this hotel is disgusting, firstly arrived got to my room which looked like something from steptoe and son with dirty bed sheets on the single bed stained carpets and ripped furniture i managed to get moved to another room with clean linen but it was still awful ripped sheets, brokend furniture. The communual areas are tatty this place just really needs to be shut down. in summary AVOID

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
1
Hotel staff:
1
Room comfort:
1
Location:
2
Value:
2
Trip purpose:

Business

Entertainment tip: Short walk from hotel

Tgi Fridays

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Review of Norfolk Hotel Birmingham

Reviewer score

4
5.01.0
daveishere
Business
UK
Jan 3, 2012

Good, Cheap Room for the Night

Paid £23 for a room on New Years Eve, hotel was only 5-10 minute drive from Broad Street (B'ham) so perfect location for the nightlife. Room was clean, bathroom looked newly refurbished. Couldn't ask for anything else really for the price! Would return!

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
3
Room comfort:
3
Location:
5
Value:
4
Trip purpose:

Business

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Thank you for your feedback!
Review of Norfolk Hotel Birmingham

Reviewer score

1
5.01.0
Josie.
Business
East Midlands
Dec 7, 2011

Never again!!

As an independent single woman I thought the hotel was a disaster. Tv did not work, Bed was dirty, Bathroom had been refurbished, but overall not a good experience.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
1
Hotel staff:
1
Room comfort:
1
Location:
3
Value:
1
Trip purpose:

Business

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Review of Norfolk Hotel Birmingham

Reviewer score

3
5.01.0
Reknak
Business
Cardiff, UK
Nov 29, 2011

Cheap weekend away

Good value for money, the room had everything you would need for a short weekend break. Parts of the hotel need a bit of TLC and the decor is a bit dated, the room itself was comfortable. For the price, no complaints.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
4
Room comfort:
2
Location:
4
Value:
5
Trip purpose:

Business

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Review of Norfolk Hotel Birmingham

Reviewer score

1
5.01.0
None123
Business
None
Nov 17, 2011

Never Stop Here!!!!

This hotel is cheap for a reason, the staff were rude people banging about in the night. Room was clean but needed serious upgrade. Never stop here!

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
1
Hotel staff:
1
Room comfort:
1
Location:
2
Value:
2
Trip purpose:

Business

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Thank you for your feedback!
Review of Norfolk Hotel Birmingham

Reviewer score

2
5.01.0
allyabroad
Business
Lubbock, TX
Jun 29, 2009

Not What I Expected

Since this hotel is inexpensive, I wasn't expecting much, but I didn't even get what I was expecting. The staff were either indifferent or outright rude. At one point when a lightbulb went out, I was expected to come down to the front lobby, pick up the light bulb, and change it myself. Really?! The advertised free wi-fi was unavailable my entire stay, with no other options given and no explanation of why or when it might be operational again. Also, the front staff could give me no information about local sites, bus routes or even whether there were nearby ATMs or restaurants. When asked, the staff were very impolite and rude about any questions asked about anything. My room, a single, was very small, the mattress extremely worn and the shower reminded me of those used in kennels for pet cleaning. The sink was unclean with the whisker remains of a previous guest's shaving. The trash can had not been emptied from the previous guest. The only good thing I can say is the lobby of the Waldorf is immaculate. I was very impressed with it, the restaurant and bar. Once past the lobby and restaurant, it's a completely delapidated mess. I've stayed in hostels that were nicer than this place and a better bargain for my money.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
1
Hotel staff:
2
Room comfort:
1
Location:
3
Value:
1
Trip purpose:

Business

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