I previously stayed at The Waterloo Hotel back in April 2010, and stayed in Room 56, which was a... See full review
Aug 5, 2010
For breaks in Betws-y-Coed, nowhere comes close! BEST WESTERN Waterloo Hotel and Lodge sets the standards in a perfect setting, in this picture postcard village of North Wales. The fantasy village of Portmerion may be just 20 miles away, but we believe there's plenty to make dreams come true here too. For starters, the famous Swallow Falls are close by, and Fairy Glen is just a little further from our calming accommodation. If you do want to go further afield, Snowdonia's beautiful countryside is easy to get to and impossible to forget. Back in the hospitality packed hotel, our lodge style rooms are joined by an indoor heated swimming pool complex and exceptional cuisine at the Bridge 1815 Brassiere to really make your break!
Chester, Holyhead,, Llandudno
(MAN), 90.00, MI, SW;
BEST WESTERN Waterloo Hotel And Lodge Rooms
1 SINGLE BED
1 SINGLE BED,STANDARD,FULL BREAKFAST
1 DOUBLE BED
1 DOUBLE BED,NO-SMOKING,STANDARD
2 SINGLE BEDS
2 SINGLE BEDS,NO-SMOKING,STANDARD
SUITE-1 ROOM 3 BEDS
SUITE-1 ROOM 3 BEDS,NONSMOKE,FAMILY ROOM
1 DOUBLE BED
1 DOUBLE BED,NO SMOKING,SUPERIOR
2 SINGLE BEDS
2 SINGLE BEDS,NO SMOKING,SUPERIOR
Coffee maker in room
AM/FM alarm clock
Hairdryer in room
Garden Room Restaurant
Garden Room Restaurant, on premises, Full Service, International, open for: breakfast, lunch, dinner
Terms and conditions
Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.
The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz
I previously stayed at The Waterloo Hotel back in April 2010, and stayed in Room 56, which was a Deluxe Double Lodge Style room, that particular stay was enjoyable and the room nicely furnished, clean, light and spacious. It was the positive
experience of the first visit which, when travelling on business in the same area in August, made me choose The Waterloo Hotel for a 2nd overnight stay.
On arriving at the reception, I was allocated Room 148, which according to the hotel printout was a 'Family' room rather than the Double that I had booked, however since all Double and Family rooms apparently all share the same / equal 'Deluxe' facilities (according to their website), I wasn't too concerned however all of that changed when I turned the room key.
The room, could only be described as an upper floor 'attic room' - dark, stagnant and pokey and feeling hot and stuffy even on a relatively cool summer afternoon. The room was so dark that it required full use of the ceiling and wall lights even at 3pm. or should I say, the lights that actually WORKED, as replacement bulbs must be in short supply in Snowdonia.
The room was finished in a sort of chocolate-brown furry wall covering, with matching tired brown furniture which didn't help the already very limited light nor give it a cheerful, welcoming atmosphere. In contrast, my previous stay in room 56 had patio doors and large windows and was very light and airy, whilst room 148 was more like an attic prison designed by Norman Bates.
I'm really not sure, what type of family would find the dark, 'gothic' atmosphere and appearance of room 148 acceptable or pleasant. The manson family perhaps? or maybe Bill Sykes and Nancy?. I really wouldn't keep a battery hen in that particular room.
In addition the whole room decor was very tired and grotty. Cobwebs adorned the corners in the Bathroom close to the filthy, grime ridden extractor fan (which didn't work), the ceiling in the living area looked like it had scabies, as it had been patched with various repairs and then the repair area 'scar' daubed in paint which didn't match the old shade. The accumulation of dust and old empty coffee sleeves behind the sofa-bed is totally unacceptable in any hotel, and it must be months since it was hoovered behind there, and this alone, totally lets down the Best Western brand.
The hotel website boasts of internet connection in Bedrooms and Lodge Rooms, and this was indeed available on my April stay in room 56 in the form of LAN based modem plugged into the phone socket like you would have at home, however despite being advertised as sharing the same 'Deluxe' room Specification, room 148 had NO internet connection whatsoever nor any Wi-Fi service, despite it being sold at the same rate, and in the same 'Deluxe' bracket as the other Lodge rooms, which, I know from my previous stay, do have Internet Access.
I find it abysmal that The Waterloo clearly have Deluxe Rooms which have better facilities than others, and its a Russian Roulette as to whether your room is light and pleasant or an upperfloor attic 'cell' and whether you will have access to the internet or not, but you will be charged the same room rate, regardless of the very different room facilities and level of services. I'm reliably informed that even the cheaper 'standard' rooms have internet access, so why not the expensive Room 148?
This is 2010 and not 1910, and internet access is pretty much routinely available from every seaside guest house to the discounted Travelodge Motel. People increasingly rely on the internet to keep in touch, especially foreign visitors who want to use Skype or email holiday photos to their folks back home and younger travellers who want to keep updating their facebook profile. For business travellers like myself its a necessity of travel, due to doing business in countries with different time zones. As no room internet service was available, I had to drive several miles to a larger town in order to get ...