I was very much looking forward to this trip and this hotel was a complete let down. I did not... See full review
P v D
Apr 15, 2014
The first room we were in had a leaking, broken toilet. They couldn't fix it so we were moved to a... See full review
Sep 30, 2009
Set in the calming shadow of England's highest fells, overlooking Bassenthwaite Lake, BEST WESTERN PLUS Castle Inn Hotel is the ideal location to explore the northern region of the Lake District. From the mysterious trails through Dodd Wood to the glorious views of the surrounding countryside, we can safely say that all rooms come with a view! Add to that more local points of interest like a nesting site of the beautiful Osprey or the majestic Skiddaw Mountain, and you'll be hard pushed to find many better settings for a truly relaxing retreat... there really is something for everyone to enjoy! Our extensive leisure and conference facilities add another dimension to this excellent accommodation, while easy motorway access makes anything possible as far as getting out and about (and beyond) is concerned. The hotel has a bronze rating with Cumbria Business Environment Network Scheme, and the family run friendliness is never ending!
A pre-authorization with the same credit or debit card will be required at check-in for advance purchase rates.
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Terms and conditions
Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.
The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz
The first room we were in had a leaking, broken toilet. They couldn't fix it so we were moved to a handicapped access room that was more modern but with a terrible bathroom. The best part was the manager who helped us and was very attentive. I
think his name was Ian or Yan.
I was very much looking forward to this trip and this hotel was a complete let down. I did not sleep! Our room is out to the far side of the hotel and has
d a front door with glass panels that let the light shine through straight onto your face.
It was not well soundproofed as you can hear every rustle of the wind. Furthermore we were next to a room that created regular intermittent (but for significant and disturbing periods) noise - I think it was the boiler! We were disappointed as we approached the room after checking in - the first glance is of three laundry trolleys full of bags that lines the outer side of our room building. Ridiculous! We felt we had been shoved outside like unwanted dirty laundry because we did not book through their site!
The jacuzzi was broken and we told it had been for some time but no one had come to repair it. If we had known about this we would not have booked as a jacuzzi, steam room and sauna were imperative as we are in the Lakes for a Sporting Event. Hence sleep and relaxation was important but not achieved when today is very important. The pool was not warm, the steam room was not working properly either.
The welcome tray in the room was minimal - usually they are much more generous!
The food was overpriced. We were duped as we booked thinking we had got breakfast included as was same price as on another website where I had originally found the hotel - however we were shocked on arrival that we had paid the same price and got less plus a terrible room and poor facilities. We opted not to pay extra and already have not achieved value for money.
I am so upset at this. I expected better. It has ruined half our trip.
To make matters worse - this room is so far away from the main bedrooms that wifi cannot reach!!! Our mobile reception was poor - non existent and the free wifi cannot be reached adequately. We are having to use our mobile dongle from home. Thank goodness we brought it!!! This room needs reviewing by a Best Western Site Manager and we have told customer services who are going to investigate.
I would also suggest that the website pictures give the impression of being placed on the Lake - we'll that is far from the truth.