$120 Avg/night
Rate based on Check-in: Jul 29, 2014 Check-out: Jul 30, 2014

BEST WESTERN PLUS Castle Inn Hotel

3 stars
Near Keswick, Bassenthwaite, CA12 4RG
Hotel Overview
Reviewer score
1.7
out of 5
3 reviews
Disappointingly Dismayed

I was very much looking forward to this trip and this hotel was a complete let down. I did not... See full review

  • P v D
  • Apr 15, 2014
Needs work

The first room we were in had a leaking, broken toilet. They couldn't fix it so we were moved to a... See full review

  • Anonymous
  • Sep 30, 2009
Set in the calming shadow of England's highest fells, overlooking Bassenthwaite Lake, BEST WESTERN PLUS Castle Inn Hotel is the ideal location to explore the northern region of the Lake District. From the mysterious trails through Dodd Wood to the glorious views of the surrounding countryside, we can safely say that all rooms come with a view! Add to that more local points of interest like a nesting site of the beautiful Osprey or the majestic Skiddaw Mountain, and you'll be hard pushed to find many better settings for a truly relaxing retreat... there really is something for everyone to enjoy! Our extensive leisure and conference facilities add another dimension to this excellent accommodation, while easy motorway access makes anything possible as far as getting out and about (and beyond) is concerned. The hotel has a bronze rating with Cumbria Business Environment Network Scheme, and the family run friendliness is never ending!A pre-authorization with the same credit or debit card will be required at check-in for advance purchase rates.

BEST WESTERN PLUS Castle Inn Hotel Rooms

2 SINGLE BEDS
2 SINGLE BEDS,NO-SMOKING,STANDARD
1 DOUBLE BED
1 DOUBLE BED,NO-SMOKING,STANDARD
1 DOUBLE BED
1 DOUBLE BED,NO SMOKING,POSTER OR CANOPY BED
1 DOUBLE BED
1 DOUBLE BED,NO SMOKING,EXECUTIVE ROOM
SUITE-1 DOUBLE BED
SUITE-1 DOUBLE BED,NO SMOKING,LARGE ROOM
2 SINGLE BEDS
2 SINGLE BEDS,NO SMOKING,EXECUTIVE ROOM
1 DOUBLE 1 SINGLE
1 DOUBLE 1 SINGLE,NONSMOKE,FAMILY ROOM
SUITE-2 SINGLE BEDS
SUITE-2 SINGLE BEDS,NO SMOKING,LARGE ROOM
1 DOUBLE 2 TWIN BEDS
1 DOUBLE 2 TWIN BEDS,NONSMOKE,FAMILY ROOM

Amenities

  • High-speed internet
  • Free parking
  • Indoor pool
  • Non Smoking
General
Non Smoking
Elevators
Ice machine
Activities
Indoor pool
Exercise gym
Golf
Game room
Steam bath
Dining
Bar/Lounge
Restaurant
Coffee maker in room
Room service
Services
24 hour front desk
Security
In-Room Safe
Porters
FAX
Conference facilities
Doctor on call
Copy service
Internet
High-speed internet
Parking
Free parking
Outdoor parking
Accessibility
Accessible facilities
Room
DVD player
Television with cable
Radio
Cribs available
Electronic door locks
Ironing board
Trouser press

Hotel Map

54.6835 -3.2196
Area served
Glasgow,, Carlisle, Newcastle, Manchester
Nearby airports
(MAN), 130.00, MI, N;
Area description
City Center

Dining

Ritson Restaurant
Ritson Restaurant, on premises, Full Service, Steak House, Open for: breakfast, dinner, a la carte, 7:00 a.m. to 9:30 p.m. Table d'hote menu. Air conditioned.
Lakers Bar
Lakers Bar, on premises, Bar/Lounge, International, Open for: lunch, dinner, 11:00 a.m. to 11:00 p.m., full meals or snacks

Hotel Policies

Check-in:
02:00 PM
Check-out:
11:00 AM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz

Back to menu Return to top

Guest Reviews (3)

Ratings and reviews for BEST WESTERN PLUS Castle Inn Hotel

Overall score

1.7 / 5
5.01.0
3 out of 3
Amenities:
1.7
Room cleanliness:
2.7
Hotel staff:
3.7
Room comfort:
1.7
Location:
3.3
Value:
1.7
Sort by:
Review of BEST WESTERN PLUS Castle Inn Hotel

Reviewer score

1
5.01.0
P v D
N.Yorks
Apr 15, 2014

Disappointingly Dismayed

I was very much looking forward to this trip and this hotel was a complete let down. I did not sleep! Our room is out to the far side of the hotel and has d a front door with glass panels that let the light shine through straight onto your face. It was not well soundproofed as you can hear every rustle of the wind. Furthermore we were next to a room that created regular intermittent (but for significant and disturbing periods) noise - I think it was the boiler! We were disappointed as we approached the room after checking in - the first glance is of three laundry trolleys full of bags that lines the outer side of our room building. Ridiculous! We felt we had been shoved outside like unwanted dirty laundry because we did not book through their site! The jacuzzi was broken and we told it had been for some time but no one had come to repair it. If we had known about this we would not have booked as a jacuzzi, steam room and sauna were imperative as we are in the Lakes for a Sporting Event. Hence sleep and relaxation was important but not achieved when today is very important. The pool was not warm, the steam room was not working properly either. The welcome tray in the room was minimal - usually they are much more generous! The food was overpriced. We were duped as we booked thinking we had got breakfast included as was same price as on another website where I had originally found the hotel - however we were shocked on arrival that we had paid the same price and got less plus a terrible room and poor facilities. We opted not to pay extra and already have not achieved value for money. I am so upset at this. I expected better. It has ruined half our trip. To make matters worse - this room is so far away from the main bedrooms that wifi cannot reach!!! Our mobile reception was poor - non existent and the free wifi cannot be reached adequately. We are having to use our mobile dongle from home. Thank goodness we brought it!!! This room needs reviewing by a Best Western Site Manager and we have told customer services who are going to investigate. I would also suggest that the website pictures give the impression of being placed on the Lake - we'll that is far from the truth.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
2
Hotel staff:
1
Room comfort:
1
Location:
4
Value:
1
Review of BEST WESTERN PLUS Castle Inn Hotel

Reviewer score

2
5.01.0
Anonymous
Bath
Sep 30, 2009

Needs work

The first room we were in had a leaking, broken toilet. They couldn't fix it so we were moved to a handicapped access room that was more modern but with a terrible bathroom. The best part was the manager who helped us and was very attentive. I think his name was Ian or Yan.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
3
Hotel staff:
5
Room comfort:
2
Location:
3
Value:
2
Review of BEST WESTERN PLUS Castle Inn Hotel

Reviewer score

2
5.01.0
Anonymous
Bath
Sep 30, 2009

Needs work

The first room we were in had a leaking, broken toilet. They couldn't fix it so we were moved to a handicapped access room that was more modern but with a terrible bathroom. The best part was the manager who helped us and was very attentive. I think his name was Ian or Yan.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
3
Hotel staff:
5
Room comfort:
2
Location:
3
Value:
2
Back to menu Return to top