Suite Novotel Mall Of The Emirates

You market this hotel as a four star when it is actually a 3 star and there is a clear sign outside the hotel with 3 stars only. This hotel is indeed a 3 star and is an old hotel with no wifi available in the rooms (only in lobby area). The rooms are old, beds are not comfortable and bathrooms are small and tight with old towels. You sell it as a hotel linked to the Mall of Emirates where as in actual fact it isn't, its about a 7 minute walk on the main road away and during the hot months probably an unbearable walk. We were extremely disappointed with this hotel choice as a result of what had been advertised versus what it was and there was no way we could change the hotel once we got there, so we were stuck. Hotel clearly advised us that if we contacted you to change, nothing would happen as they had experienced the same in the past with other customers. Having used you in the past, this experience has put us off using the website as we didn't get what we were told and had no chance of changing. We are extremely disappointed.

Quite new hotel with excellent location. Mall of Emirates and Metro station is just behind corner. Very good staff and service.

Great rooms! Good location. Good cleaning. However, occasionally disappointed with service at reception. We would stay there again.

This is a very good hotel with efficient and courteous staff, the rooms are large and very clean. The coffee shop is reasonably priced and open 24hrs, which was excellent. The roof pool is small with limited seating, but this is not a resort hotel so its sufficient if you just want a swim. The location is good, next to mall of the emirates, and we were able to access public transport, bus, taxi and the new metro with ease. The hotel is inter-connected to the Ibis which has a resturant and bar. My only issue was that smoking was allowed in the bar, but thats my problem. In conclusion if you are looking for a hotel in Dubai as a shopping base I would heartily recommend booking this hotel. It is value for money.

My wife and I spent 2 nights at this hotel. We walked to the Mall of the Emirates on two days, the first occasion for shopping and the next one to catch the Big Bus tour of Dubai. The hotel's location is central, it is quiet and convenient. If you use your laptop in the lobby then you dont have to pay any charge. The 2 restaurants are good. Staff very helpful.

Wir waren sehr zufrieden mit der Unterkunft. Personal sehr freundlich und hilfsbereit. Lage optimal, 5 Minuten Fußweg zur Metrostation und direkt gegenüber der Einkaufsmeile "Mall of the Emirates". Sehenswürdigkeiten waren prima zu erreichen. Frühstücksbuffet reichlich und schmackhaft, Preis für Frühstück ist gerechtfertigt. Einziger Minuspunkt: Großer Schmutzfleck am Teppichboden, der leider nicht entfernt wurde und wenig Handtücher, die allerdings auf Wunsch täglich gewechselt wurden.