Grosvenor House, Dubai

I have stayed at this hotel on several occasions due to its relative value and location near the beach at Dubai Marina. I have enjoyed my previous stays, but during this stay, the Grosevenor House staff seemed a bit off their game. -Upon check-in, my wife and I were shown to our club level room to find two twin beds vice a King bed. The staff pushed the beds together and promised to advise us if a King room became available. After hearing nothing the next day, I called the front desk and they promised again to let us know. By the next day, still not even a call from them. -No welcome drink upon check-in, though other guests were given this treatment. -Some conceriege staff seemed to know their stuff, others seemed in training. -Upon check-out, staff seemed frazzeled due to computer upgrades on their system and I noticed there were a handful of other guests making a few complaints. All in all, its a good hotel, but not quite the five star experience they attempt to meet. With all the other great hotels and competition in Dubai, I doubt I will be returning to Grosvenor House any time soon.

Overall, good saty, spa and health club are world class

This is a classy and very well staffed hotel. Beautiful suites, wonderful views and truly incredible service. The pool does go into the shade around 3pm and children are allowed there so not the most relaxing but this is a small issue. The Buddha Bar has a wonderful ambience if a little pricey but all in all very hard to fault because the service is 6 star

Except for the price, Its as good as it can be. I loved it

Loved the hotel! The rooms are gorgeous and the staff & service was suberb. Turn down service with lit candles, rose, and chocolate. A favorite was the pillow fluff mist. The floral arrangements & candles in the lobbies were stunning. Fast easy shuttle to the beach. The beach area and pool was great. Love the swim up pool bar too. Take the boat ride for a great view of the area. Wonderful restaurants and bars in the hotel. The Rhodes Mezzaine Restaurant in the hotel was absolutely fantastic from food to service. Highly recommend this for dinner! The Prime Rib restaurant in their sister hotel by the beach was also very good.

All in all the hotel was amazing coming from the americas we would certainly expect to pay hundreds if not a thousand or so for a room along with the service. We had a very long flight 15+hours upon arrival we had to check into the hotel room Orbitz somehow messed up with are plans so watch out for that...the hotel saw that my girlfriend was upset and "upgraded" our room to an apartment suite on the 10th floor. The "butler" took her bags up to the room he turned on the lights for us and asked if we needed anything else. WATCH OUT FOR THE MINI BAR AS THEY WILL CHANGE YOU FOR ANYTHING YOU OPEN!! We tended to get room service because it is the cheapest thing most places range from 100-300DHS The food was great and service was fast. The hotel pool was quite nice as this hotel seems more for couples or older people. The "sister" hotel is across the way the beach there is very nice it has places where you can lay out along with 2 pools a bar located in the pool. They offer towels upon arrival there. The water has a net which allows for a safe swiming We also went to sevral of the malls there. The dress code is just causal what I can say is you can wear shorts but you get strange stares just as long as you dont dress to the extreme you can relax about it...there were quite a few childrens stores along with all of the european fashions in the mall with food stores that were almost always located in the mall and open 1 hour later then the mall.Parking is free most of the time unless you stay more then 3 hours in some places then they will charge you more. Fast food is diffrent most meat will taste different. the pepsi does too along with ketchup included in everything you order. I really couldnt compare dubai to anything. Yes the citry is new and the roads are VERY VERY VERY confusing along with the tolls you cannot aviod. But we Very much so enjoyed duabi. Its new diffrent and very relaxing. We both felt at ease being so far from home. Along with feeling like we were the only americans there. We most deffently will come back if and when they finsh dubailand.

The hotel was great, good service, very clean rooms and cleaned twice a day. Friendly staff. Only complaint was the daily contruction across the street. Noise in early hours of day. Hired a seaplane for arial view. Would recommend flight in afternoon and not morning for better pictures. Would recommed the city tour to better understand the layout of the city and sights

This hotel is great. Best location in town, super sleek bars and restaurants, and nice views from the rooms. Great balconies!

Good

The staff is super professional and curtious to all your needs.. The room was spacious and very clean and had the room view of Persian Gulf. The hotel has 3 restaurants besides a bar on the 44th floor... The Buda Bar next door to the hotel is a great gather place although very expensive.... The one thing the hotel doesn't inform you of, is that they charge you anytime someone calls you at your room, so it was a surprise to see phone charges listed on your bill for each time you receive a call... not too happy about that...