Atlantis The Palm ★★★★★

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$560
avg/night
Rate and special offer based on
Check-in: Feb 15, 2016 Check-out: Feb 16, 2016

Amazing

Would recommend Mon, Nov 24, 2014
Hotel is amazing, but a bit expensive... Looking forward to come back with more family members. Suitable for a couples and families.

| Lithuania Couples

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Not happy

Would not recommend Mon, Oct 27, 2014
I had my wedding there a couple of weeks ago and right up to the week of the wedding everything was great with the staff helping us to organise the wedding. Several family/friends had booked rooms and a few people did not get checked into their rooms until 4pm even though we asked several times, 6 months earlier right up to the night before, for early check-in because they were coming for our wedding. Normal check-in is at 2pm. A member to staff told my sister after waiting for 4 hours to not worry herself and go and enjoy herself. This was not acceptable. We complained to the manager directly about our experience and after two weeks he has not got back to us. During our wedding ceremony we were told we had to check into another room as we were locked out of the room we were staying in and they didn't have the common sense to realise we needed the room for two nights. They agreed we could stay in the room we intended to stay in only after wasting a lot of time (and stress) explaining the situation. This is not acceptable for a 5 star hotel. You are treated like a number rather than a valued guest I cannot recommend The Atlantis to anyone unless they stay in the premium rooms, which I assume Atlantis values more than normal guests and receive the customer service everyone should expect.

| London Family

2 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 2 /5
  • Comfort: 4 /5
  • Location: 5 /5
  • Value: 1 /5

Average for money

Would recommend Mon, Oct 13, 2014
A bit pricey for what you got.The recepeption booking in and general turnaround of guests was slow.We could'nt go in the sea as the cordoned off area had jelly fish so we were confined to the poll.I was chareged double for my stay, initially by agent and then by the reception, who later refunded when I left but gave me cash(Dhirams) so I will loose when I convert back in the uK.I went for a wedding at one of the conference rooms , it could of been better organised wrt letting guest know where to go and when.

Money saver

If you have a Emirates Skyward card you can get Free wifi for your sya otherwise its about £15 a day

| London Couples

3 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 3 /5
  • Hotel staff: 3 /5
  • Comfort: 3 /5
  • Location: 4 /5
  • Value: 3 /5

A great family hotel but not for couples or friends

Would not recommend Sun, Oct 12, 2014
If you're not holidaying with kids and find yourself at this hotel get a room in the West Tower and upgrade to Imperial Club. It's a much quieter part of the hotel and the Club Lounge is superb. However, the reception staff, whilst not unhelpful, are very vague and therefore not of much assistance! Maybe some more training would help. Despite many emails to the hotel re our early morning arrival at 10am we were not allocated our rooms until after 5pm. Not good.

| Glasgow,Scotland Friends

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 3 /5
  • Value: 4 /5

Perfect Oasis~

Would recommend Sat, Oct 4, 2014
Love this place. The hotel, location, all worth it. Planning to go back already!

Dining

You don't have to leave this resort if you don't want to. Everything is right there. However, hop on the free mall shuttles to experience life outside of the hotel and Palm Island. Dubai mall has really nice food court and restaurants.

| Connecticut Family

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Almost the Perfect Place

Would recommend Wed, Oct 1, 2014
There are just a few things missing from this hotel that would make it the perfect place to stay. 1) There is not free wi-fi. This is almost a standard now and it was very inconvenient to have no internet. The fee wasnt too bad, but you are already paying a good deal to stay here. 2) As mentioned, it is pricy. But it is understandable to have higher fees for the amenities provided. 3) Increasing the hours of operation of some of the events would be helpful. Overall it was a great experience and would love to have spent more time there. If given the chance I will go back.

| Saudi Arabia Couples

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 4 /5
  • Comfort: 4 /5
  • Location: 5 /5
  • Value: 3 /5

Solid

Would recommend Mon, Sep 22, 2014
Just be aware that food / internet / extras are pricey - this could be true for all hotels in Dubai as hotels provide the main activities.

| San Jose, CA Couples

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 3 /5
  • Value: 4 /5

Pries to much long waiting for check-in check-out.

Would not recommend Mon, Sep 8, 2014
Pries to much long waiting for check-in check-out. Room is small bed is not comfortable no coffee machine only water heater restaurants very expensive. Other than that over all good.

| saudi Family

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 4 /5
  • Comfort: 2 /5
  • Location: 5 /5
  • Value: 1 /5

Great Place!! Very Relaxing, Waterpark was amazing

Would recommend Tue, Aug 26, 2014
The only issue we had, was when we first arrived, it took over an hour to get our luggage up to the room after multiple calls. Wouldn't normally be a problem, but after a 10 hour flight and arriving to the hotel at 2am, you just want your luggage so you can go to sleep. Past that, I would definitely recommend to anyone. Great 3 days!!

| Toronto, Canada Couples

4 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 4 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 4 /5

Resort You Never have to leave.

Would recommend Sun, Jul 27, 2014
We only stayed one night, but it was fantastic. We were able to check our bags in early, enjoy the aquarium and water park and after checking out the next day they held our luggage while we explored the city all day. A perfect place you must see to appreciate!

Money saver

We were staying in another hotel and wanted to come see the aquarium and water park, it was much cheaper to just stay with them because guests can go for free!

| Destin, Florida Couples

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 4 /5