Lanta Palace Resort

Horrible! Horrible! Horrible! First....the picture that they use to advertise their hotel is NOT a picture of the actual hotel. I don't know what hotel it is...but it is definitely not their hotel. Second....the hotel description says that provide Shuttle Service from the hotel. NO THEY DO NOT! We ended up having to send $2700 baht ($100 USD) of our own money, in addition to what we had paid for the hotel, for a 2 hour car transfer from the airport to their hotel. When we first arrived we got out of the taxi and we were hit by a terrible stench. It smelled like the sewage system had backed up. It smelled of stool! Right then and there we did not want to stay there, but we had prebooked and did not have an option to get out of it. When we gave her our reservation confirmation number she said that she had no record of our reservation. We gave her the confirmation number which meant nothing to her. It was run by a small muslim family and I do not think they had any sort of computer system to look up a confirmation number. We pulled up the reservation and the confirmation that we had already been charged and paid for 2 nights stay. She said that we needed to call and find out what the problem is. We told her that we did not have an international phone and were unable to make any calls. We said that we already paid, had confirmation of payment, and that SHE needed to call the booking service because we had already given them the money. She said it wasn't her problem. We ended up spending about 30 minutes there unsuccessfully trying to sort it out. While we were there I asked to go to the bathroom. She pointed me around the corner to an absolutely FILTHY room with a disgusting toilet....which I think was the source of the foul smell in welcoming area. Thankfully, because she did not have our reservation we booked a hotel right next to that filthy hotel. We ended up staying at a 5 star hotel right next door to them or the SAME price as we would have paid at their hotel.

A peaceful and relaxing location, staff were always friendly and efficient. The pool area is pleasant (the hotel provide pool towels at no added cost), and on the beach, great view and fantastic sunsets. The hotel restaurant serves good food and it is the same price as everywhere else (not overpriced like most hotels). FREE WI-FI TOO!

Personnel très gentil, chaleureux et serviable. Emplacement extra, très jolie plage, belle piscine. Restaurant moyen mais agréable. Petit déjeuner satisfaisant, mais fait pour les touristes. Je n'ai pas séjourné dans un bungalow, mais bien dans une chambre qui est confortable sans être grand luxe, mais très propre et lit confortable mais dur, salle de bain très propre également. Bref, c'est un resort que je conseille.