Horrible! Horrible! Horrible!
First....the picture that they use to advertise their hotel is NOT a... See full review
Apr 30, 2013
Lanta Palace Resort and Beach Club - Hotel is sited on a secluded stretch of beach on Ko Lanta Island off the southern Thailand coast. Need a fabulous holiday? Need to relax and forget your worries? Come stay with the hotel. Ko Lanta - Thailand's Magic Island - Ko Lanta is called the magic island because it is stunningly beautiful, with white sand beaches set against towering jungle. And also because time seems to stretch out and change, worries and troubles melt away and a happy timeless feeling soon holds visitors in the spell of the island's magic. Find out at Lanta Palace why Thailand is called the Land of Smiles. You'll leave the hotel with a smile! Please explore the resort and island on this website & when you're ready, hotel will be there to welcome you for your first visit --- it won't be your last!
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The room is basic and provide the good cleanliness, good facilities in room, safe, hot water and air-con.
No amenity information is available for this hotel.
Nearby points of interest
Phi Phi Island: 23.1 mi
Talingchan Beach: 29.2 mi
Emerald Pool: 29.8 mi
Thale Waek: 32.6 mi
Poda Island: 33.3 mi
Koh Poda: 33.6 mi
Pranang Beach: 34.5 mi
Shell Fossils Beach: 34.5 mi
Nopparat Thara Beach: 37.1 mi
Krabi West Beaches: 37.2 mi
Khlong Muang Beach: 42.7 mi
Terms and conditions
Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.
The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz
Horrible! Horrible! Horrible!
First....the picture that they use to advertise their hotel is NOT a picture of the actual hotel. I don't know what hotel it is...but it is definitely not their hotel.
Second....the hotel description says that provide
Shuttle Service from the hotel. NO THEY DO NOT! We ended up having to send $2700 baht ($100 USD) of our own money, in addition to what we had paid for the hotel, for a 2 hour car transfer from the airport to their hotel.
When we first arrived we got out of the taxi and we were hit by a terrible stench. It smelled like the sewage system had backed up. It smelled of stool! Right then and there we did not want to stay there, but we had prebooked and did not have an option to get out of it.
When we gave her our reservation confirmation number she said that she had no record of our reservation. We gave her the confirmation number which meant nothing to her. It was run by a small muslim family and I do not think they had any sort of computer system to look up a confirmation number. We pulled up the reservation and the confirmation that we had already been charged and paid for 2 nights stay. She said that we needed to call and find out what the problem is. We told her that we did not have an international phone and were unable to make any calls. We said that we already paid, had confirmation of payment, and that SHE needed to call the booking service because we had already given them the money. She said it wasn't her problem.
We ended up spending about 30 minutes there unsuccessfully trying to sort it out. While we were there I asked to go to the bathroom. She pointed me around the corner to an absolutely FILTHY room with a disgusting toilet....which I think was the source of the foul smell in welcoming area.
Thankfully, because she did not have our reservation we booked a hotel right next to that filthy hotel. We ended up staying at a 5 star hotel right next door to them or the SAME price as we would have paid at their hotel.