Lanna Palace 2004 Hotel Chiang Mai

I'm not in the habit of giving a cheap place a poor review because as the old saying goes, you get what you pay for. On this case I'll make an exception. This hotel is cheap, but is still probably overpriced. The rooms are dated and poorly equipped and the entire hotel has a dirty/musty smell about it. They offer free wifi in the rooms however we were unable to get a reliable wifi signal from our room on any of our wireless devices. My partner ordered room service one afternoon and it was absolutely disgusting. The spring rolls were ice cold and the "Thai stir-fried noodles" resembled a plate of grey slop. None of the vegetables or other parts of the dish were even recognisable and it looked as though it had been microwaved and refrigerated multiple times. The staff also seem to be opposed to cleaning. Our room included breakfast daily but each morning we struggled to find a place to sit and eat. The restaurant is quite large but once breakfast begins serving the staff do not clear tables after guests have left until breakfast stops serving at 10am. By 9am the entire restaurant is a mess of dirty tables, plates and half eaten food and most mornings we had to clear a table ourselves just so that we could sit down. Cheap hotel or not, these sorts of things are unacceptable in my eyes and I definitely won't be returning to this hotel.

Staff are very friendly and helpful.

The standard of service was excellent both at the front desk and the Coffee Shop. We did not use the restaurant. The rooms were serviced with clean sheets and towels every day, housekeeping did a great job. A kettle and toaster in the room would be appreciated, although the breakfast in the Coffee Shop which was excellent compensated to some degree.