We had a problem at check in as they didn't have a record of the booking OR confirmation that we... See full review
Dec 18, 2012
Set in the natural surroundings and offering comfortable accommodation, the Galway Forest Lodge Nuwara Eliya welcomes all types of holidaymakers for a pleasant and tranquil stay. The Galway Forest Lodge Nuwara Eliya is located 2 kilometres from east of the hilly city of Nuwara Eliya. The hotel is situated close to the waterfalls, botanical gardens and parks.
This hotel offers well-equipped conference room for organising various seminars and meetings. Leisure facilities include horse riding, visits to the rose garden and other outdoor activities offered by the hotel.
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Satellite TV Pipe music Well stoked mini bar Individual room heater Hot & cold water Telephone with IDD facility 24 hrs room service Same day laundry service Doctor on call
The main restaurant is located adjacent to the pool with a panoramic view of the Nuwara Wewa lake serving Eastern and western cuisine and specializing in exotic typical Sri Lankan dishes, Special Theme nights, BBQ nights and buffets.
Terms and conditions
Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.
The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz
We had a problem at check in as they didn't have a record of the booking OR confirmation that we had paid in advance, the reception staff were not very helpful in contacting E bookers for confirmation I had to insist!
They put us up in a ground
floor room that was damp and some movement on the floor (not sure if it was a mouse or cockroach) and no view of anything but a brick wall, for our second night they moved us up stairs with a reasonable view, it was a cold room but didn't smell.
The sickner for us was at checkout we paid our bill it seemed about right so I didn't check, however an hour later we received a phone call to say the second nights dinner hadn't been paid and they were deducting the waiters salary and we needed to refund him! needless to say we didn't want him to lose out so we had to make a detour in columbo to a bank and I was quite disgusted that they would do that to the staff who I have to say were all lovely, as most Sri Lankans are really lovely people!