The staff was very friendly and very helpful, but everything else was disappointing. However, I've... See full review
Aug 21, 2009
Situated in natural surroundings. Built in 1992, the hotel is situated in natural surroundings, close to the Ourense industrial and business complexes. It is situated at 5 minutes from the city centre and at 100 km. from the airport, 8 km. from the train station, 9 km. from the bus station and 4 km. from the Trade Fair centre. The hotel has 135 rooms. Every rooms have minibar, safe-box, TV, air conditioning, heating system and hairdresser in the full bathroom.
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This room offers one double or twin bed with air conditioning, safe-box, television, heating system, mini bar and hairdresser in bathroom.
Terms and conditions
Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.
The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz
The staff was very friendly and very helpful, but everything else was disappointing. However, I've never had to stay at a hotel in Europe so maybe my expectations were too high.
The hotel's website said they had a tennis court. There was no
net and the ground was in disrepair.
I went to the pool a couple of times but didn't attempt going in because there was a dirty film floating on top.
One reason I chose this hotel was because it said it had a gym. The gym was a joke. The sole treadmill didn't work. I stayed there for two weeks and could not work out.
I also had to live out of my suitcase for two weeks because there wasn't anywhere to put my clothes other than those that could be hung.
Immediately upon arriving I noticed our room did not have an iron so we requested one. We finally got one about three days later. Eventually, they removed it from my room without notice which I thought was rude.
In addition, I couldn't even share a bed with my boyfriend. We had two twin beds pushed together. If we tried to sleep next to each other, one of us would fall into the crack.
Lastly, I had read about a smoke-free policy which was important because I have asthma. Maybe our room was smoke-free but I smelled and inhaled smoke everywhere. Again, I realize this may be a European thing but then a smoke-free policy shouldn't be advertised.
My stay was very uncomfortable and very disappointing.
My only compliment is with regard to the staff. They were wonderful. They answered every question we had and helped us in any way they could. Even though this is extremely important to me, unfortunately it's not enough for me to want to stay at this hotel again.