Vincci Capitol

Up until our last night, we had no complaints about this hotel. After our last night out in the city, we came back to a broken air conditioner. We called the front desk and was told that the techs were no longer available after 11pm. We slept in a stuffy room. With the window open...it was noisey. Needless to say, it was not a happy following day. But the good news is...we would actually stay at this hotel again. The Metro dropped us off directly at the hotel. The front desk staff were very friendly and accommodating....got there early in the am, was offered a smoking room, opt to wait, they had no problem holding onto our bags as we peaked at the city. The non-smoking room was worth the wait. Yes, the room was small, but large enough to spend 10 days. Room was spotless everyday. Had nice cold air until the last night. Great water pressure and hot water....not always found in Madrid. A big plus for us, was the refrigerator. A supermarket is located North of the hotel...about a 2 minute walk...great for snacks, extra fruit, bread, wine, etc. The roof decks provided us with spectacular views of the city. The breakfast bar looked festive, but a bit high on its price. Plenty of supplies(shampoo,toothbrush...) offered by the hotel, if you forgot to pack. Do not expect soft plush towels...kind of hard and stiff...but clean. Serve our purpose. Any questions we had, the staff had answers. Spoke English.....and always with welcoming smiles. The hotel rooms are sound proof, great when your in the heart of the city. Felt very safe, despite what others have written. buses, metro all outside the door. Not only is construction outside the door, the whole entire city is under constuction. If you can't look past that, stay clear from Madrid. The hotel served its purpose for us and hope this help you decide where to stay in Madrid. As for a couple who had planned on staying in a Hostal or Pension...this hotel offered much more for your money.

Acceptable for my in trsnsit stay.

The room was big, airy, clean, quiet but suffered from being refurbished and redesigned. In the bathroom, the counter beside the sink had a mirrortop which reflected the overhead lights and made the magnifying mirror unusable. The soap was soluable and pale and so disappeared if dropped in the tub. The clothes rack in the closet went from front to back (instead of side to side) which made it difficult of access. The light switches were bunched and incomprehensible though clearly marked. When one turned on the bright bedside reading lights, all other lights dimmed. The light in the bathroom often went off when other lights were turned on. The trick is to turn on all lights and then dim some to extinction--but it took us three days to find the dimmer. Frustrating, sometimes aggravating which should not be the effect a hotel room should have upon an occupant no matter how transient, and we were there for a week.

Spent five days at the Vincci Capitol in Madrid and enjoyed our trip very much. The hotel is in the heart of the city, within walking distance to almost everything. The AC in the room was not working and the modern looking shower leaked on the floor during use. If you can find a good deal on this hotel, I would reccomend it for it's great location and helpful staff.

Great location across from Metro Callou on Grand Via. Despite a very busy, noisy street the windows effectively blocked the noise and we slept wonderfully on great mattresses with fresh, high quality sheets. The one frustration was the lack of WIFI in the rooms, although we eventually found out that we could get an ethernet cable from the front desk to use in our room. This worked, but it wasn't easy to find this out. The breakfast buffet is wonderful but expensive if not included in your room rate. Try to get it included. Staff were very helpful and spoke excellent english. Hotel easily accessible from airport by metro.

The Hotel staff was friendly and the location was great. But, the hotel is just average.

The hotel is located in the heart of Madrid just off Plaza Callao and is in a excellent location. Most of the sights are walkable from there although the metro is located in the Plaza should anyone wish to explore further a field The hotel amienties are basic: the lobby is small and a little dark. There is a spa area operated by another company which has to be booked in advance which lasted an hour max although seemed very expensive for what was being offered. There is not pool or gym. The bar area is very big and comfy although mainly empty and expensive to drink there. Buffet breakfast is also available in a room adjacent although it was never tried. Not sure if there is a lunch/dinner service Given the central location there are many other places close by to have breakfast, lunch, dinner and drinks that represent greater value for money and variety not to mention a better ambience Rooms are fairly art decco style and interestingly laid out. Comfortable and clean with all basic facilities. In our particular room, we had a problem with the bathroom door - the internal machanism of the handle broke so maintainace had to fix it. The shower screen door did not shut so water from the shower spilled on to the bathroom floor making it extremley wet and slippy. Lucky there was a shower in the bath to use as an alternative. The main door of the room was also lose: when anyone slammed a door in the corridor it would jar our room door. The corridor was pretty noisey and people tended to smoke in there - the smoking ban has not come into force in Spain fully yet .. often we could smell smoke that penentrated through the door seals which was unpleasent especially in the morning. The Hotel also claimed to have WiFi through out but this is not the case. There is a internet point in the room to connect via a cable with a lap top although if you are using another device, like a phone, there are WiFi points around the city which are free. The internet is also free at the hotel

Nice gotel- excelent location, horrible internet service.

great location to almost everything: walking distance to Plaza Mayor, shopping, plaza espana, and the other major plazas. easy access for the bus that will take you to Prado museum, and if you like the real Madrid stadium.

The Hotel has been refurbished in a clean modern manner but the designer has replaced practicality with trendy fixtures and fittings. The shower head looked good but was useless, the water would stop at peak hour when too many rooms were showering, the plugs were broken as was the shower mixer. The lighting was poor so good luck in the bathroom when your shaving )))but sometimes its better not to see too many details! The reception was understaffed so getting information was a chore. I don't think the designers have stayed in too many hotels as there was little space for suitcases. On a positive note the location was great, the design was slick and modern, the rooms were clean and the internal rooms adjacent to the light well were really quiet.