Silken Puerta America

Comfortable but lighting need to improve, can not read with a dim light also being a five star hotel If did not provide a self serve tea or coffee in the room.

all was very nice,place-room and everything else except floor number 9 room was a little uncomfortable and smelled strange in bathroom although it was cleaned.try floor 11 and you wont regret it!very nice! the biggest complain is about spanish people dont speak english AT ALL...even at tourist offices!!thank god at hotel they did!!

on our arrival evening at bed time we discovered blanket & sheets were wet; had to call & stand by in pajamas for change of blanket & sheets; Throughout stay of 3 nights hotel was not able to provide the promised "free Internet" issued on purchase detail. Desk staff were least cooperative & would repeatedly issue non-working usernames & passwords which would not work in our 2 iPhones and 1 iPad or state their provider is at fault! Because it Requires payment to be made. The credentials issued for using the hotel computers did not work either! Hotel desk was not helpful with locating known restaurants in Madrid.

The hotel is not close to teh cisty center -- about 10-15 minutes by subway, 4 minutes walk from subway station. It is really unique. We enjoyed visiting each of the floors. Surprisingly, most of them look better in real life than on pictures. Our room on floor 9 was fantastic (Japanese style): refreshing shower with many heads, nice functional room. Small problem was with the bed: the comforter felt dusty and the moment we moved it, we felt like dry dust was around and we started scratching ourselves. The whole bed did not have the typical fresh smell that you get in the most hotels. The bar on the 13th floor attracts hundreds of people. I would not stay again in the hotel, but I am very happy that I stayed there once for the experience.

The hotel was amazing visually. The staff could not have been more helpful. The breakfast buffet was superb and indoor pool and steam room great.

I rate this hotel among the best I have stayed in. Some reviewers say it is not a great location but I think it was great. Just 2 mins from the Metreo and not far from good local eateries. Very quiet rooms and the location felt safe. The internal security system is superb (I had reason to find out).

Space aged interior design that is different on every floor. We stayed on 4 different floors during two stays. Our friend loved the 7th with its round bed and HUGE projection TV. We enjoyed the 2nd and the 10th, both were beautiful and very contemporary. The 6th floor was our least favorite, poor lighting and very little in creature comfort. Forget about getting coffee or anything to eat before 9am unless you order room service. We did get room service for dinner and it was very good. Location is not near the center of town, but it is about 1/2 way to the airport.

Close to metro and many things to do.

Cet hôtel est le plus original que j ai vu dans toute ma vie de voyageur et pourtant j en ai vu beaucoup! Chaque étage a son propre univers avec des chambres toutes plus étonnantes les unes que les autres!A l arrivée, on fait le choix de notre chambre sur un iPad et je vous assure que le choix est difficile tellement chaque chambre fait envie! Je conseille vivement cet hôtel a qui aime l originalité et le luxe! Une vraie œuvre d art!

Un hotel -musée. Un personnel hyper attentionné, serviable et agréable. Des chambres époustouflantes. Une visite guidée de l'hotel à ne pas rater, surtout si c'est George le concierge qui vous prend en charge. Un séjour inoubliable... Seul petit ( tout petit ) bémol: un peu loin du centre de Madrid.